Rainbow Medical Centre
333 Robins Lane, Sutton, St. Helens, Merseyside, WA9 3PNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great GP - extremely poor reception staff
Rated 2 stars out of 5
by Anonymous - Posted on 29 May 2024
I have pondered whether to leave this review, but it’s only fair I do. I see several comments on how poor the reception staff are and I would totally agree! They made me feel so stupid and spoke to me like a child! Why is the Reception Manager not dealing with these concerns that come up all the time? The GP I seen was lovely this time, but I’ve had so many bad experiences here. I would not recommend this practice and the leadership is so poor.
Visited May 2024
Review titled Rainbow Medical Centre
Replied on 29 May 2024
Further to your message above - it is a shame that issues are not brought to our attention at the time in order that we can investigate them. We have a robust complaints procedure, where each complaint is investigated fully. If we identify a training/process/or other issue then systems are changed or training put in place accordingly. Please contact me if you want to discuss any specific issues. Regards Tracy Steward Business Manager
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Review titled Not sure about practice anymore
Rated 2 stars out of 5
by Anonymous - Posted on 27 September 2023
Had. a very frustrating time with a doctor due to my poor earing problem felt I wasted my chance. to get. sorted.. very difficult to communicate with her. .do we have a choice. what doctor we see ????? I wouldn't want to go through that again with that doctor
Visited September 2023
Review titled Rainbow Medical Centre
Replied on 10 October 2023
Please can you contact me regarding this posting? I would like an opportunity to investigate what happened Thank you in advance Tracy Steward Business Manager
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Review titled Appointments
Rated 3 stars out of 5
by Anonymous - Posted on 02 May 2023
Gp fantastic once you get to see a Gp as for robins lane receptions absolutely shocking how they talk down to you having suffering with anxiety crying to receptionists to be told at 8am no appointments left got that bad that my anxiety has got worse the thought of ringing them to see a Gp as the staff are awful they need caring compassion staff and this is what is letting this Gp practice down
Visited April 2023
Review titled Rainbow Medical Centre
Replied on 05 May 2023
I am sorry that you have had a bad experience regarding the practice. Unfortunately, as this posting is anonymised, I am unable to investigate the incident. If you wish the practice to investigate - we do need you to use our robust complaints procedure. I am pleased to note that you were able to see a GP at the practice and that the consultation was beneficial. Regards Tracy Steward Business Manager