Rainbow Surgery
Rainbow Surgery, 1B Stocking Fen Road, Ramsey, Huntingdon, Cambridgeshire, PE26 1SAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A very quick response
Rated 4 stars out of 5
by C HOWARD - Posted on 27 January 2025
Found a lump in my breast on a Friday evening. Spent the whole weekend in a complete panic. Used the NHS app to contact the surgery giving full details on the form. On Monday I rang dead on 8am. Number 15 in the queue but got through in 10 mins. Explained the situation to the receptionist who was calm, professional and summed up the situation immediately. I was told I would be put on the duty list for that day and to wait to be phoned. The phone rang 20 mins later. Immediate appointment offered with a fantastic female doctor. She gave me a thorough examination. Explained the next steps to me and requested a referral to the breast clinic there and then. 40 mins later and email was sent to me with my appointment. I know that this is only the first step in diagnosis but the service that I have received today was brilliant.
Visited January 2025
Review titled Rainbow Surgery
Replied on 29 January 2025
Thank you for taking the time to share your experience. We understand how worrying it can be to find a lump, and we’re so pleased to hear that our team was able to support you quickly and compassionately during such a stressful time. We’re especially glad that you felt reassured by our receptionist, doctor, and the efficiency of the referral process. Patient care is our top priority, and it’s heartening to know that you found the service brilliant. If you ever need any further support or have any questions, please don’t hesitate to get in touch. Wishing you all the very best with the next steps in your diagnosis and care.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 15 August 2023
Called at 8.00 to try and get an emergency appointment to see the Dr. I was advised by the receptionist to go to minor injury unit, I advised that i was unable to get there (3 hr bus journey to get there, 6 hr round trip), receptionist kept persisting that this was my best option despite my advising that this was not possible. What is the point of being with a local practice if all they do is tell you to go elsewhere? The point of calling at 8.00 for an emergency appointment is to see the Dr, however this practice seems determined to not make this happen. I unsure what needs to be wrong with you in order to be seen.
Visited August 2023
Review titled Rainbow Surgery
Replied on 29 August 2023
Dear Anonymous I am really sorry to hear this, I would like to investigate this further as depending on the issue you should have been offered an appointment via our duty system. If you would be willing to contact us through our website link then I would be happy to look in to this further for you. If you could include the number that you called on so that I can request a copy of the call that would be really helpful. regards Sarah Fox Executive Manager