Rainham & Upminster Medical Centre
Rainham Health Centre, Upminster Road South, Rainham, Essex, RM13 9ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Kind and Caring practice
Rated 5 stars out of 5
by Mrs Nelson - Posted on 17 October 2024
Attentive and professional receptionists. The doctor listened and ensured I was happy with the outcome.
Visited October 2024
Rainham & Upminster Medical Centre has not yet replied.
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Review titled Great service at Rainham location
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2024
Had a wonderful experience at the Rainham location recently. Went for a routine check up and was greeted and treated with respect by the ladies at front. Thank you
Visited October 2024
Rainham & Upminster Medical Centre has not yet replied.
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
Lots of things have improved and have found that new management is very approachable I have recently needed copy of my medical records which I received same day very impressive The receptionist are all very helpful and go that extra mile Well done to the new manager
Visited October 2024
Rainham & Upminster Medical Centre has not yet replied.
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Review titled Excellent service & fantastic staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2024
Unfortunately I have recently had a passing in my family. I contacted the doctors surgery to obtain a death certificate as there seemed to be different information being given. The receptionist passed the phone to her manager which was a very polite man. He explained everything in detail about what I had to do and that they would reach out to me as soon as they had completed their side of things. They had finished what they had to do in the next few hours and I got the death certificate that very same day. Thanks a lot to everyone and thanks to the management for getting things done so quick.
Visited October 2024
Rainham & Upminster Medical Centre has not yet replied.
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Review titled Impossible to get appointments
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2024
Gave up trying to obtain an appointment with the doctor. Saw the nurse instead, who is very helpful and caring. She could not diagnose what was wrong so she made me a phone consultation for the next day with the doctor! Was advised to make a face-to-face appointment in 4-6 weeks if my condition did not improve. It has not and it is impossible to get an appointment as they have to be booked at 8am in person, via phone or via the app. You can’t get through on the phone and all the app appointments are never there!
Visited February 2024
Review titled Rainham & Upminster Medical Centre
Replied on 08 April 2024
Dear sir/madam, sorry to hear that you are not able to obtain an appointment with GP. Please would you be able to contact me to discuss this further. my working days are Mon Tue Thu Friday 8-4pm regards, Mrs Singh
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Review titled New Registration taking ages
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2024
I recently moved to the area. Thought I'd register at this practice. Been waiting almost 3 weeks for them to get back to me. The NHS website said someone will get back to me within 2 days. Three weels later I'm still waiting to be registered and I'm practically out of my medication. No one answers the phone and the Evergreen Life app is broken. Who do I escalate this to ? I need my medication.
Visited February 2024
Review titled Rainham & Upminster Medical Centre
Replied on 08 April 2024
Dear sir/madam, Sorry to hear that you are having difficulty with registration. please would you be kind enough to call me to discuss this further. many thanks, Mrs Singh PM
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Review titled Very bad practice
Rated 1 star out of 5
by Daniel Aramide - Posted on 04 March 2024
After 17 years at the practice i finally left for another practice due to the difficulties in getting appointments to see a GP. Late January 2024, I went to the surgery to book an appointment to see a doctor and was told that i can only book an appointment through Evergreen app which i immediately downloaded but still unable to book an appointment. The app had always displayed no appointments available. I then went back to the practice and was told that the app was the only venue to book an appointment. This attempt of mine to book an appointment had taken about 5 days without success. Since 2021 the practice had lost focus on their primary purpose for their existence ie patients care. I have now left the practice to a more patient-focused care practice which Rainham Health Centre failed to display.
Visited February 2024
Review titled Rainham & Upminster Medical Centre
Replied on 08 April 2024
Dear Mr Aramide, I am sorry to hear that you had problem with the Evergreen App to request an appointment. Please would you be able to contact me to discuss this further. regards, Mrs Singh PM
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Review titled Unprofessional and bad attitude to the patients
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2023
This is one of the very best unprofessional and uncare healthcare centre where staffs lie to the patients. Staffs lack compassion and care your health or yourself. You can never get appointment as they don't pick calls if you managed to get them sometimes after an hour you just realised it waste of time. My boy was removed from GP without any notification and upon calling them, the staff was very rude and lack of compassion and full of attitude.
Visited December 2023
Review titled Rainham & Upminster Medical Centre
Replied on 08 December 2023
Dear Sir/Madam, I am sorry you had to write to us to raise your concerns. Would you like to arrange an meeting with me so that we discuss this further. Your son was sent a text message prior to him being removed from our practice list as he lives outside our catchment area. I wait for your response. my working days are Monday Tuesday Thursday & Friday
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Review titled Appointment
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2023
Attended asked for appointment for GP re ongoing concern. Response We do on line now use that or come back next week we only give appointment on the day Used evergreen and NHS app both kept saying not available and no on line facility Very little date on line apps
Visited May 2023
Review titled Rainham & Upminster Medical Centre
Replied on 25 May 2023
Dear Sir/Madam, I am sorry to hear that you are having difficulty in obtaining an appointment. Since April 2023 we have been using the Evergreen App for patients to request their appointments online. once we have reached our capacity for the day the App is switched off so no further requests can be taken for the day. Reception staff always ask patients to contact us again the following day not the following week. You may want to contact me for further clarification on this service. I look forward hearing from you.
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Review titled Awful surgery
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2023
Terrible availability of appointments, needed an appointment quickly and I have to wait 4 weeks to have a phone consultation. Whenever I ring the surgery, noone ever answers the phone - I end up calling all day! For an emergency call, we are supposed to ring at 8am yet when I call the line gets cut off continuously, this has happened several times. What do they expect us to do? Self diagnose or allow the condition to worsen before being seen? This has been an ongoing problem for several years..... If I could I would give it a 0 or minus rating.
Visited February 2023
Review titled Rainham & Upminster Medical Centre
Replied on 28 February 2023
Dear patient, I am sorry to learn that you have ongoing problem with obtaining an appointment. we have emergency appointments everyday but usually they gone within few minutes as patients wait outside the surgery before 8am . I would be grateful if you could arrange an appointment with myself to discuss this matter further. Practice Manager