Rainham & Upminster Medical Centre
Rainham Health Centre, Upminster Road South, Rainham, Essex, RM13 9ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful surgery
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2023
Terrible availability of appointments, needed an appointment quickly and I have to wait 4 weeks to have a phone consultation. Whenever I ring the surgery, noone ever answers the phone - I end up calling all day! For an emergency call, we are supposed to ring at 8am yet when I call the line gets cut off continuously, this has happened several times. What do they expect us to do? Self diagnose or allow the condition to worsen before being seen? This has been an ongoing problem for several years..... If I could I would give it a 0 or minus rating.
Visited February 2023
Review titled Rainham & Upminster Medical Centre
Replied on 28 February 2023
Dear patient, I am sorry to learn that you have ongoing problem with obtaining an appointment. we have emergency appointments everyday but usually they gone within few minutes as patients wait outside the surgery before 8am . I would be grateful if you could arrange an appointment with myself to discuss this matter further. Practice Manager
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Review titled very insulting
Rated 1 star out of 5
by Eliza - Posted on 02 March 2023
I have had a phone appointment with a doctor for my son. The doctor was very rude from the beginning. She kept insisting from the beginning that my son cannot get an allergy test. She told me several times this. Then I have stopped her to explain that the only thing that I want is someone to see my son as he has a rash or allergy that is getting worse. She booked me with an appointment that I have considered to be too far. I was not happy with that because I believe my son's rash can be a sign of something more serious. She told me that if I do not like it I should go to the emergency room. I told her there is a waiting time of 8 hours there and this is when she told me that if I care about my son I will wait more. No doctor should make comments like that no matter what. Every time I call this practice I do not get an appointment because they do not have enough doctors. Now that I got a phone appointment with a doctor I got insulted and solved nothing. I am always forced to get my children to the emergency room for all the minor issues because our GP advises us to call 111, to find out of hours and emergency room. Why do we even have a GP if it is no use to us? It is because GPs like ours refer their patients to emergency rooms all the time, we have waiting times to emergency rooms of 8 hours. I am very disappointed by the way I have been treated today
Visited January 2023
Review titled Rainham & Upminster Medical Centre
Replied on 07 March 2023
Dear Eliza, I am sorry to learn that you have had bad experience with RHC. Please would you be kind enough to make an appointment with me so that we can discuss this matter further. Kind regards, Practice Manager
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Review titled Baby 5 month old!
Rated 1 star out of 5
by Hanna - Posted on 02 January 2023
Two weeks ago, I went to the doctor to examine my five-month-old child, but apart from the fact that the doctor doesn't know what it is, I haven't heard anything else. In two weeks, no one made an appointment with a pediatrician! Maybe someone knows where I can go to have my child professionally examined? Also, I have health problems and I asked to change the place of reception because it is a long way to the center of London, but they have not done anything for two months. I have never seen such a mess!!!!!
Visited December 2022
Review titled Rainham & Upminster Medical Centre
Replied on 25 May 2023
Dear patient, I am sorry for the late response. and I would like to thank you for your feedback. Please can you contact surgery and make an appointment with me to discuss this further. Mrs G Singh Practice Manager
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Review titled Swift Turnaround
Rated 3 stars out of 5
by Anonymous - Posted on 01 December 2022
I'd just like to acknowledge the reception staff at the clinic as they try their best to help. I had an issue with paperwork received from the practice but one of the receptionists was very swift to help rectify the issue. Thank you!
Visited December 2022
Review titled Rainham & Upminster Medical Centre
Replied on 25 May 2023
Dear patient, Thank you for your kind words. I do our utmost best to resolve all problems and concerns patients raise with us. Much appreciated MRS g sINGH Practice Manager