Rainworth Health Centre
Warsop Lane, Rainworth, Mansfield, NG21 0ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No empathy from receptionists
by Anonymous - Posted on 28 June 2024
I have been calling at 8am for the last 7 days to be told everyday they are at capacity. What do I need to do to see a GP? Explained my symptoms to reception and told to go to A&E, explained why I was unable to do this (severe PTSD) still told, no help available. After 6 days it's not unreasonable to expect some help. Was told if I refused A&E then they could not help! Shocking.
Visited June 2024
Review titled Rainworth Health Centre
Replied on 28 June 2024
Dear Patient, thank you for your feedback. Please accept our apologies, the telephones are extremely busy at the moment and we understand it is difficult for patients to get through. We are currently in the process of updating our telephone system. If you do require clinical help, and we are at capacity, you do have the 111 service and walk in centre at PC24. If this problem has not been resolved, please do not hesitate to contact me at the surgery and I will do my up most to help you today. Many thanks, Laura Baker, Reception Manager
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Review titled Poor service and abrupt receptionist
Rated 2 stars out of 5
by Julie - Posted on 25 June 2024
The reception staff vary greatly, some polite and very helpful however some are not! Called today to ask us a Ned could be changed and told to call back next morning for triage!! Ridiculous and not helpful, when I explained it was difficult to get through and triage got closed early and I work and care for husband the receptionist went to check with manager, who said same, I explained again- said I was on phone now requesting change but she repeated the same message getting g cross, I was just saying I would do that and she put phone down on me, unacceptable. I have worked in the NHS for 30 years and never experienced service or lack of it like this.
Visited June 2024
Review titled Rainworth Health Centre
Replied on 28 June 2024
Dear Julie, thank you for your feedback. I apologise for the varied help you have received from the reception team, the team strive to offer good customer care to all our patients. For any increase or decrease in medication this will need to be discussed with a clinician. I understand the phone lines are extremely busy at the moment and capacity is taken quickly. If this problem has not been rectified, please contact the surgery on 01623 794293 and ask for myself. Many thanks, Laura Baker, Reception Manager.
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Review titled Not so great service
Rated 3 stars out of 5
by Rachel - Posted on 30 May 2024
Today I phoned up as I missed an appointment, which I understand is my responsibility to make sure I attend, when I spoke to the receptionist she came across as very rude towards me to bearing in mind I have a 3 month old baby and he hasn’t been settling much at night these past few nights so I missed the appointment, she didn’t seem bothered whatsoever and basically told me that they can’t do anything about it and wait for the next appointment.
Visited May 2024
Review titled Rainworth Health Centre
Replied on 28 June 2024
Dear Rachel, thank you for your feedback. We understand patients at times miss appointments due to unforeseen circumstances and I apologise if you felt the team were unhelpful on this occasion. If this problem has not been resolved and you require a further appointment please do not hesitate to contact me at the surgery on 01623 794293. Many thanks, Laura Baker, Reception Manager
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Review titled Terrible service
Rated 2 stars out of 5
by Anonymous - Posted on 17 April 2024
Waiting on test results, gave them a call and they had received them but decided not to pass them on or offer any further treatment. If your in significant pain its not a lot to expect some contact ,pass on results,offer more options. It seems they have no interest in patient care. That's not great for a gp practice , not sure how I'm meant to proceed . It's a good job I rang them ,or they would have left me hanging. At least now I know I'm waisting my time here.
Visited March 2024
Review titled Rainworth Health Centre
Replied on 18 April 2024
Dear patient, thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact surgery on 01623 794293, thank you, Laura, Reception Manager
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Review titled Very helpful reception staff
Rated 4 stars out of 5
by Roisin - Posted on 04 April 2023
Friendly and warm reception staff secured me a midwife appointment despite only just handing in my New Client Registration Form one day previous. They listened to me and acted timely with organising my appointment. I am very grateful!
Visited April 2023
Review titled Rainworth Health Centre
Replied on 04 October 2023
Thank you for your kind comments, these have been passed to the team. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Very Impressed
Rated 5 stars out of 5
by SJP - Posted on 01 October 2022
Been for a flu vaccination this morning at my local Health Centre Rainworth Surgery, I was very impressed with the efficiency, both at the book in desk and whilst receiving the vaccine, I would definitely recommend. They have a very well organised system.
Visited October 2022
Review titled Rainworth Health Centre
Replied on 18 November 2022
Thank you so much for your positive comments. We are glad the flu clinic ran so smoothly and effectively.
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Review titled No appointments
Rated 2 stars out of 5
by Denise Milward - Posted on 23 February 2023
I have several conditions with me and I want to see my doctor to talk about changing my meds. Cannot see anyone to talk this through.I can get a triage by phone but I need to have a face to face appointment.
Visited August 2022
Review titled Rainworth Health Centre
Replied on 24 February 2023
Thank you for your feedback, please contact Rainworth Surgery and speak to our Reception Manager who can address this matter further for you.