Ravensworth Surgery
Horsley Hill Road, South Shields, Tyne and Wear, NE33 3ETContact details and opening times
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Reviews
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 25 July 2023
Tried ringing for over an hour no answer when ringing then goes dead. Tried online form only to be stopped and advice to ring surgery, but line keeps going dead
Visited June 2023
Review titled Ravensworth Surgery
Replied on 30 October 2024
It is very regrettable that in the past year the telephone system has been unable to handle the increased volume in calls. We posted on our surgery site an apology for this and that, although that was not a fault of our doing, we were upgrading to a recommended cloud based telephony in conjunction with NHSE guidelines. I am pleased to say that after a few initial teething problems, the new system seems to be handling volume much better and patients are given their place in the queue and also opportunity to select a call back. With regard to the e-consultation mode-this is a safety feature as the platform recognises certain features entered that could potentially be of medical urgency and directs the patient to either consult AE department or telephone the surgery for a more speedy action plan.