Reach Healthcare
Walderslade Village Surgery, 62A Robin Hood Lane, Chatham, Kent, ME5 9LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great doctor
Rated 5 stars out of 5
by Martin Wade - Posted on 14 July 2024
I felt like the call with the doctor was great. He listened to my concerns and explained everything to me.
Visited July 2024
Review titled Reach Healthcare
Replied on 26 July 2024
Dear Martin, Thank you for taking the time to leave such positive feedback. We are pleased to hear you felt listened to and well informed. Your comments will be passed on to the team. Many thanks, Reach Healthcare
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Review titled Great experience at Balmoral Garden
Rated 4 stars out of 5
by Anonymous - Posted on 26 July 2024
For a long time, we have had difficulty with this practice. Being Gillingham patients, we were asked to attend appointments at Lordswood, which is a long way, especially for my elderly parents who are over 90. However, recently I was booked at my local branch at Balmoral Garden Healthy Living at my request (because my dad has seen a GP there and couldn’t praise them enough). I am so pleased you now have a doctor at our branch who is so kind and attentive. She is a blessing for my elderly parents who cannot travel and love to see her for their ailments. I saw her myself for the first time recently. From the receptionist to the GP, it was a great experience. I feel my issues were resolved very promptly, and I feel better.
Visited July 2024
Review titled Reach Healthcare
Replied on 26 July 2024
Dear patient, Thank you for taking the time to leave such kind feedback for the practice. We are delighted to hear that you and your parents are pleased with the care you have received from the team at Blue Suite, Balmoral Gardens and are pleased to hear you are feeling better. We will pass your comments on to the team. Many thanks, Reach Healthcare
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Review titled Great nurse
Rated 4 stars out of 5
by Anonymous - Posted on 16 July 2024
The nurse I saw for my diabetes review was very thorough. She made me at ease , answered all my questions, took the time to check my records. The second time I saw her for a vaccine, having recognised me she inquired about one of my medical problems and again took the time to advise and reassure me. A very pleasant and caring nurse.
Visited July 2024
Review titled Reach Healthcare
Replied on 26 July 2024
Dear patient, Thank you for taking the time to leave feedback for the practice. We are pleased to hear your recent visit to the practice was pleasant and appreciate your kind comments about the nurse who saw you. We will pass your comments on to the team. Many thanks, Reach Healthcare
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Review titled Asthma clinic review
Rated 3 stars out of 5
by Alan Clarke - Posted on 20 June 2024
Very impressive, clinician was very competent and explained things in detail. Felt as though I was treated as a person not just another number.
Visited June 2024
Review titled Reach Healthcare
Replied on 21 June 2024
Dear Alan, Thank you for your feedback. We really appreciate your positive comments and will pass this in to our nursing team. Many thanks, Reach Healthcare
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 26 June 2024
Phone consultation, Dr extremely helpful and understanding. Helped me understand my medication and listened to what I said ,.
Visited June 2024
Review titled Reach Healthcare
Replied on 26 July 2024
Dear patient, Thank you for taking the time to leave feedback. We are glad we were able to help and that you were pleased with the service provided. We will pass your kind comments on to the team. Many thanks, Reach Healthcare
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Review titled No Help Whatsoever
Rated 1 star out of 5
by Peter - Posted on 20 June 2024
Called for an appointment - explained it was urgent. Was told appointments were closed and to fill in an online form or contact 111. I registered to fill in the online form and then got a message that they had reached capacity and could not accept any more online requests. I then filled in the 111 online form which resulted in being told to contact my GP surgery. I'm now completely lost as to what to do. My symptoms will not improve without help and I cannot get help or advice.
Visited June 2024
Review titled Reach Healthcare
Replied on 26 July 2024
Dear Peter, We are sorry to hear your of your recent experience. When we reach capacity we need to close Anima so we can safely manage the requests that have already come in. If Anima is closed and you need to call the practice we can complete an Anima on your behalf or we can signpost you to the most appropriate service if we have reached clinical capacity. Please do contact us either by phone or in writing if you wish to discuss this further. Many thanks, Reach Healthcare
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Review titled Thank you
Rated 4 stars out of 5
by Jon - Posted on 07 June 2024
Due challenges re process getting a prescription approved, visited Walderslade Village Surgery. The lady on reception went out of her way to ensure request was fulfilled and we were able to collect much needed medication from pharmacy the following morning. Thank you
Visited June 2024
Review titled Reach Healthcare
Replied on 26 June 2024
Dear Jon, Thank you for taking the time to leave us feedback. We are pleased our receptionist was able to assist with your issue and that you got the medication you needed. We value your feedback and will pass this on to the team. Many thanks, Reach Healthcare
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Review titled Appointment booking
Rated 3 stars out of 5
by Anonymous - Posted on 31 May 2024
Day 3 of trying to get an appointment online and on phone... Anima app not allowing me to put in a request...8.15 App is closed no more appointments. And still on hold in the queue at number 3. Not an ideal set up for appointments
Visited May 2024
Review titled Reach Healthcare
Replied on 26 July 2024
Dear patient, Thank you for taking the time to leave feedback for the practice. We are sorry to hear you couldn't access Anima online. Please do call the practice so one of our reception team can complete an Anima on your behalf. We appreciate that in the past there were lengthy waits for calls to be answered but since changing our phone systems and processes we are pleased to say this is no longer the case and our average overall call waiting times are 5-7 minutes. We are continuously reviewing processes to improve patient experience. We hope this information helps. Many thanks, Reach Healthcare
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Review titled Positive Appointment
Rated 3 stars out of 5
by Anonymous - Posted on 17 July 2024
After many months, I finally spoke with a paramedic at the Walderslade Village Surgery and for the first time felt as though this was a very positive appointment
Visited May 2024
Review titled Reach Healthcare
Replied on 26 July 2024
Dear patient, Thank you for taking the time to leave feedback for the practice. We are pleased to hear you were left feeling positive about your recent contact with the practice. We will pass your comments on to the team. Many thanks, Reach Healthcare
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Review titled Great receptionist!
Rated 4 stars out of 5
by Anonymous - Posted on 22 May 2024
Thank you to receptionist (A) - She was friendly, efficient, proactive and felt like she wanted to help!
Visited May 2024
Review titled Reach Healthcare
Replied on 26 July 2024
Dear patient, Thank you for leaving such positive feedback! We are pleased our receptionist was able to help and that you were pleased with your recent contact with the practice. Your comments will be passed on to the team. Many thanks, Reach Healthcare