Reach Healthcare
Walderslade Village Surgery, 62A Robin Hood Lane, Chatham, Kent, ME5 9LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 14 January 2023
Today was my first experience with this doctor and I can honestly say she was amazing. Listened and explained with a very caring persona. Made me feel that my ongoing condition will be monitored where as previously I have felt that I have this condition but I just have to get on with it. Thank you
Visited January 2023
Review titled Reach Healthcare
Replied on 23 January 2023
Dear Anonymous Thank you for your positive feedback which will be fed back to the staff. Practice Manager
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Review titled Neglectful service
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2023
Econsult 30/1 for headache in excess of 3 weeks and additional symptoms. Doctor called that morning. Asked me to have blood pressure done at lordswood then they would call back (i presumed that day) called 530 to be told by the receptionist "if that's what he said he will do then that's what he'll do" no check of my details at all. No call back. I called again Tuesday receptionist said she will put task on for doctor to call me Wednesday or at least give her an instruction of what to do for me next. No call Wednesday. Thursday paid for private gp consult told that i need to see gp face to face and have bloods. Their report would take 24hrs to reach gp. Called Monday 6/2 no notes from private gp nothing updated from task given to doctor last Wednesday. Receptionist asked why i want an urgent appointment?? I don't i just want the call back at least i was expecting and also the care another doctor believes i should be given. Appointment offered 16/2 i said this is neglect. After going back and forth over the fact this is all they can offer and how everyone's in the same boat(they're not, they haven't been waiting for the appointment for already a week) i begrudgingly booked this appointment and will look into my other options. One of which is to call back tomorrow at 830 and i am sure everyone will know the result of that call after missing the first hour or so of my work day to make it.
Visited January 2023
Review titled Reach Healthcare
Replied on 07 February 2023
Dear Anonymous Thank you for your feedback. We apologise and empathise for your poor experience. Please contact reception and we will try and assist you in getting an earlier appointment. Practice Manager
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Review titled Phones not working
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2022
Tried calling after receiving text saying my nan needed her dementia review and physical health check booking. Online shows practice as open but when you call it says we are now closed. Tried slightly later in morning thinking they were just at late getting in and phones still say we are now closed with no indication of when they are opening. Online still says it is currently open
Visited December 2022
Review titled Reach Healthcare
Replied on 23 January 2023
Dear Anonymous Thank you for your feedback. We apologise that you have had problems contacting the practice by telephone. The phone lines open at 08.00am until 12.30pm and then from 14.30 until 18.30pm. Due to high volume of incoming calls you can send an e-consult to the practice between 07.00am and 11.00am Monday to Friday and our staff will contact you to arrange any appointment requirements you may have. Practice Manager