Reach Healthcare
Walderslade Village Surgery, 62A Robin Hood Lane, Chatham, Kent, ME5 9LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very Caring
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2024
The staff at the surgery are very caring and professional in their attitude to the patient. Should one have a problem that could be serious they pull out all the stops to get the necessary treatment as quickly as possible. I had a problem with a set of blood results and the doctor checking the results phoned me while I was driving to go through the next steps. They also phoned me again to check that their referral had gone through and I was going to have treatment quickly.
Visited October 2024
Review titled Reach Healthcare
Replied on 12 December 2024
Dear Patient, Thank you for your wonderful feedback. We’re so pleased to hear that our team was able to provide you with the care and attention you needed, especially during a concerning time. It’s great to know that the doctor’s follow-up and support helped ensure your treatment was arranged promptly. Your kind words about our staff’s caring and professional attitude are much appreciated, and we will share them with the team. Many thanks, Reach Healthcare Management Team
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Review titled How is it this bad
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2024
I’ve been trying for over a week to make an appoint, using anima (which is never available) and calling at 8am. Called during the day to be told the system only allows non urgent booking to be made between 10am and 10.30. Where is this information publicised anywhere ? It feels as if it’s all just made up, and not actually supporting community needs. The booking systems are a nightmare.
Visited October 2024
Review titled Reach Healthcare
Replied on 11 November 2024
Dear patient, We are sorry to hear you are unhappy with the service you have received from us. As you have left this anonymously we are unable to get your details to contact you. If you would like to discuss your concerns further please send us an email with your name, date of birth and contact number to kmicb.feedback.reachhealthcare@nhs.net and a member of the management team will contact you. Many thanks, Reach Healthcare
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Review titled Waste of gp time
Rated 3 stars out of 5
by Anonymous - Posted on 08 October 2024
All I needed was a referral for repeat bone scan. Both the doctor and myself felt that waiting 8 days for a telephone conversation was unnecessary as this was purely an administrative task, so wasting the doctor’s precious time and delaying referral by the week.
Visited October 2024
Review titled Reach Healthcare
Replied on 25 November 2024
Dear Patient, Thank you for your feedback. It’s helpful to hear about experiences like yours, as they highlight areas where processes can be improved. Your comments will be shared with the team to help ensure efficiency. Many thanks, Reach Healthcare Management Team
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Review titled Quick and organised
Rated 4 stars out of 5
by Raymond Leaman - Posted on 08 October 2024
Went for flu jab with my wife, we both went in together all done within minutes and the service from the nurse was excellent as she explained what we needed to know
Visited October 2024
Review titled Reach Healthcare
Replied on 12 December 2024
Dear Raymond, Thank you for your feedback. We're delighted to hear that you and your wife had a quick and efficient experience during your flu jabs. It's wonderful to know that the nurse provided excellent service and clearly explained everything you needed to know. We will share your kind words with the team. Many thanks, Reach Healthcare Management Team.
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Review titled Poor information
Rated 3 stars out of 5
by Steven Ede - Posted on 08 October 2024
Thought I had appointment as that's what it seemed when I booked for my flu vaccine. On the day had trouble finding some where to park as all car parks were full so had to park further away,rushed to surgery so as not to be late for my appointment only to find it was a mass vaccination program and queue was out the door. So I did not really have a proper appointment as your messages suggested at 10:12 am I was just one of many which should have been made clear when I booked appointment.
Visited October 2024
Review titled Reach Healthcare
Replied on 17 December 2024
Thank you for your feedback, and we are sorry for the confusion and inconvenience you experienced during the weekend flu clinic. The clinic was designed to flow quickly for patients, but we understand how frustrating it must have been to have been given a specific appointment time, only to find there was a queue. We could have communicated this more clearly, and apologise for the added stress of parking difficulties and rushing to arrive on time. Your feedback will help us improve communication for future clinics. Thank you for bringing this to our attention. Kind regards, Reach Healthcare Management Team
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Review titled Well done
Rated 4 stars out of 5
by Anonymous - Posted on 10 October 2024
Attended for my Flu injection. Was very well organised and they seemed to handle many patients professionally and quickly.
Visited October 2024
Review titled Reach Healthcare
Replied on 12 December 2024
Dear patient, Thank you for your positive feedback. We’re glad to hear your flu injection was well-organised and efficiently handled. Your comments will be shared with the team. Many thanks, Reach Healthcare Management Team
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Review titled Review
Rated 4 stars out of 5
by Anonymous - Posted on 10 October 2024
Ask for medication review, received call from prescription team who made appointment. From start of request to appointment nearly 4 weeks.
Visited October 2024
Review titled Reach Healthcare
Replied on 05 December 2024
Dear Patient, Thank you for your feedback. I’m sorry to hear about the delay you experienced from requesting a medication review to receiving an appointment. We strive to provide timely care, and I understand how frustrating it can be when appointments take longer than expected. Your feedback will help us review and improve our processes to ensure that such delays are minimised in the future. If you have any ongoing concerns or require further assistance, please don’t hesitate to get in touch with our team directly at kmicb.feedback.reachhealthcare@nhs.net. Thank you again for bringing this to our attention. Kind regards, Reach Healthcare Management Team
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Review titled Kind and understanding staff
Rated 3 stars out of 5
by Anonymous - Posted on 08 October 2024
Had flu jab. Medical staff very kind and understanding of struggles with needles. Quick and painless in and out appointment.
Visited October 2024
Review titled Reach Healthcare
Replied on 12 December 2024
Dear patient, Thank you for your feedback. We're pleased to hear that your flu jab appointment was quick and painless and that our medical staff were kind and understanding of your struggles with needles. Providing a supportive and comfortable experience is very important to us. We’ll make sure to pass on your kind words to the team. Many thanks, Reach Healthcare Management Team.
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Review titled Well organised
Rated 4 stars out of 5
by Julie Leeks - Posted on 12 October 2024
Went to have my flu jab along with many other people, but the queue was well organised and only in the queue for a couple of minutes. Male nurse asked questions which were easily answered, jab given, job done.
Visited October 2024
Review titled Reach Healthcare
Replied on 12 December 2024
Dear Julie, Thank you for sharing your experience. We're glad to hear that the queue was well organised and your wait was minimal. It's great to know the process was smooth, with the nurse completing your flu jab efficiently. We’ll be sure to pass your positive feedback on to our team. Many thanks, Reach Healthcare Management Team.
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Review titled Professional service
Rated 5 stars out of 5
by sue crosby - Posted on 10 October 2024
I rang up first as a could not read messages on NHS app . Appointments where sorted messages to confirm when I went for the appointment booked in the staff put you at your ease and was affective in their care and practice . They made the experience pleasant with a task I do not like doing.
Visited October 2024
Review titled Reach Healthcare
Replied on 12 December 2024
Dear Sue, Thank you for your kind feedback. We’re glad to hear that our staff were able to put you at ease and provide effective care during your appointment. We understand that appointments can be stressful, and we’re pleased that we could make the experience more pleasant for you. Your feedback is greatly appreciated, and we will continue to focus on providing supportive and efficient care. Many thanks, Reach Healthcare Management Team