Reach Healthcare
Walderslade Village Surgery, 62A Robin Hood Lane, Chatham, Kent, ME5 9LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great receptionist!
Rated 4 stars out of 5
by Anonymous - Posted on 22 May 2024
Thank you to receptionist (A) - She was friendly, efficient, proactive and felt like she wanted to help!
Visited May 2024
Review titled Reach Healthcare
Replied on 26 July 2024
Dear patient, Thank you for leaving such positive feedback! We are pleased our receptionist was able to help and that you were pleased with your recent contact with the practice. Your comments will be passed on to the team. Many thanks, Reach Healthcare
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Review titled Very disappointing
Rated 1 star out of 5
by Meg - Posted on 01 June 2024
I used to be very impressed and happy with Reach Healthcare but now its absolutely disappointing. You cannot get an appointment even though I phone up everyday, use the app and going down to the surgery. Receptionist not helpful and an awful attitude.
Visited May 2024
Reach Healthcare has not yet replied.
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2024
This surgery's level of care is shocking and soon, if not already, there will be serious consequences for patients. I am on a 1 year smear recall and booking a smear test is always extremely difficult. The lack of appointments is concerning and many woman will give up trying to book their this life saving test. I was offered 3 dates only in the near future. This needs reviewing ASAP. I also had blood tests, assumed no news was good news,only to be informed months later by the GP that the note on my results was to see the nurse as my blood sugar levels were high and possibly at risk of pre-diabetes. This is a serious oversight. How can I correct it if I am not told? I work at a GP surgery in Maidstone and although I can understand the pressures of the NHS, the quality of care is shocking compared to elsewhere. Do you not care if women have cervical cancer and diabetes untreated due to the practice's incompetence?
Visited April 2024
Review titled Reach Healthcare
Replied on 16 July 2024
Dear patient, Apologies for the delay in responding to your feedback. We are sorry to hear of your experience. Please contact us at kmicb.feedback.reachhealthcare@nhs.net with your name and date of birth if you wish to discuss this further. Many thanks, Reach Healthcare Many thanks, Reach Healthcare
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Review titled Blood test waiting list,
Rated 3 stars out of 5
by Will Stevens - Posted on 30 April 2024
Colitis flare up being treated with medication. Having to wait 10 days plus to have bloods taken. Not very good if serious . A simple blood should be done straight away
Visited April 2024
Review titled Reach Healthcare
Replied on 26 June 2024
Dear Mr Stevens, Thank you for taking the time to leave feedback for the practice. We understand that this must have been frustrating for you. We understand there is a couple of weeks wait time for appointments with the community phlebotomy service. In turn this means the practice phlebotomy appointments have also been filled quicker than expected. We now have another trainee nursing associate trained in phlebotomy so hope this helps to reduce wait times for patients in future. Many thanks, Reach Healthcare
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Review titled Shocking experience
Rated 1 star out of 5
by Shaun Meekins - Posted on 05 April 2024
My elderly mother (who has potentially had a mild stroke) was made to wait in excess of 80 minutes for her appointment with no explanation from reception at the surgery. This, coupled with the total lack of appointments and a message today to say that 3 doctors have called in unwell, is an example of why we need a complete transformation of services. People who are genuinely unwell now also face the fear of anxiety in not getting to be seen. Even if you phone the surgery at 8am (which is our preferred option as the online service only sporadically works) you are expected to be 10 or 20 down in the queue and we quite expect that our efforts in getting to be seen are wasted. This is why 111 is over run. I just don’t know where it has all gone wrong it’s just totally unacceptable and bigger powers need to be held responsible.
Visited April 2024
Reach Healthcare has not yet replied.
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Review titled Staff great, system not so !
Rated 3 stars out of 5
by Mr.FairView - Posted on 20 March 2024
No wonder everyone ends up at their local hospital! What does it take to get an appointment? Try ringing and when you get through all appointments gone.Staff suggest try Anima app. So when you are able to log in ,a convoluted series of questions entail.Most times you have a window of 5 minutes to be accepted and then informed 'sorry try again tomorrow '! People want the old system back,ring up ,look in diary,get an appointment. Shameful that this is what healthcare has come to. Stop talking about tax cuts and spend the money on NHS. Mind you ,if we can't fix a pothole,what chance on the bigger issues!
Visited February 2024
Reach Healthcare has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
Staff are rude. Drs ok but only if you can see them. Same response about going online from surgery. I have not seen a gp for over 2 years face to face. No wonder hospitals are struggling as people have to use a&e or meddoc just to be seen. It is an appalling surgery. No excuses about anima or whatever it’s called. It’s you and your rude unhelpful staff who need to be re trained in empathy and being helpful. All you ever get is their miserable voices or faces and computer says no
Visited January 2024
Review titled Reach Healthcare
Replied on 27 February 2024
Dear Patient, I am sorry to hear you are unhappy with the service you have received from the practice. If you would like to discuss your concerns further please send us an email with your contact details to: kmicib.feedback.reachhealthcare@nhs.net
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Review titled Great surgery
Rated 5 stars out of 5
by Viv - Posted on 09 January 2024
Used the anima system for the first time - I like it! Had a same day response from the GP and have an appointment booked for Friday. Much improved from being number 50 in the phone queues. People who are unable to use the phone can still contact the surgery and the admin will process it for them. The staff here are amazing and excellent clinicians.
Visited January 2024
Review titled Reach Healthcare
Replied on 10 January 2024
Dear Viv, Thank you for your feedback. We are glad you are pleased with service we provide. The telephone system and triage system (Anima) were implemented to do just that so we are pleased to hear it has improved patient experience. Your comments will be passed on to the team. Many Thanks, Reach Healthcare
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Review titled Great GP Practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2024
Contacted the practice via Amina. Had an email response within 10 minutes and an appointment booked for two hours later. The online Amina system was easy to use and the staff at the practice were friendly, knowledgeable and professional. Great service!
Visited January 2024
Review titled Reach Healthcare
Replied on 19 February 2024
Dear Patient, Thank you for your feedback. We are pleased to hear your positive experience with our triage system (Anima) and with our staff. Your comments will be passed on to the team. Many Thanks, Reach Healthcare
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Review titled Experts at stopping you from making appointments
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2024
Waiting on blood test results that they’ve admitted they’ve had for 13 days but doctor hasn’t read them yet!!! Blood test is for liver function as they’ve over prescribed me painkillers. Terrible place needs closing doen
Visited January 2024
Reach Healthcare has not yet replied.