Readesmoor Medical Group Practice
29-29A West Street, Congleton, Cheshire, CW12 1JPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude telephone staff
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2025
trying to book an appointment and advised the time being offered was unsuitable due to work commitments. The telephone operator then started huffing and puffing which was unnecessary. I always find this to be the case with the telephone staff at this practice.
Visited February 2025
Review titled Readesmoor Medical Group Practice
Replied on 21 February 2025
We are sorry that you feel dissatisfied; can you please contact us so that we can look into this issue. We only have limited appointments available throughout the day. All appointment requests are submitted by our online triage form available from 7 am every weekday which are then triaged by the GP and patients then receive either a link to book an appropriate appointment or the patient will receive a phone call from the assigner to book them an on the day appointment. We value all feedback, thank you.
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Review titled Systems and Processes
Rated 3 stars out of 5
by Anonymous - Posted on 21 October 2024
Systems and processes are set up to satisfy the needs of the practice rather than the patient. Why is it so difficult to make an appointment to see a doctor? Today I walked in for my appointment to be told that I needed to be seen by a doctor rather than a nurse.
Visited October 2024
Review titled Readesmoor Medical Group Practice
Replied on 22 October 2024
We are sorry that you feel dissatisfied; can you please contact us so that we can look into this issue. Just to make you aware if this was booked online, is it possible the correct slot was not booked? We only have limited on-line appointments available. All other appointment requests are submitted by our online triage form available from 7 am every weekday which are then triaged by the GP and patients then receive either a link to book an appropriate appointment or the patient will receive a phone call from the assigner to book them an on the day appointment. We value all feedback, thank you.
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Review titled Questionable process
Rated 2 stars out of 5
by Anonymous - Posted on 04 November 2023
Recently had blood work completed as part of an annual review and waited over 1 week for the results to become available. When speaking to the care navigator via the phone she advised that all the results were back and that she would be able to ascertain whether a further appointment was needed. Following some polite chit chat she advised there were no notes on the system but she would make a further appointment with a nurse in 3 weeks time as she thought I needed to discuss 2 particular results but she didn’t really know what they meant and couldn’t tell me the results over the phone. This is by no means a complaint about the receptionist / care navigator as working in the NHS myself I understand the day to day pressures however I do have to question the process that non clinical staff are reviewing patient results and making a decision on whether further discussion / investigations are required.
Visited October 2023
Review titled Readesmoor Medical Group Practice
Replied on 08 November 2023
Dear patient, thank you for your review. We are sorry that we have disappointed you on this occasion. We will bring your comments to our meeting with our care navigators to ensure they are are aware of our policies and protocols. Please contact the practice if you wish to discuss this further. The Deputy Practice Manager
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Review titled Unusual experience
Rated 3 stars out of 5
by Anonymous - Posted on 11 October 2023
1668647 Your Review: I filled in the on line triage form at 8 am and waited, no response so phoned surgery at 1145, assured by care navigator that someone would call in the afternoon, waited, phoned surgery at 1630 as no contact, “A doctor will phone you before 1830”, received phone call at 1720, doctor too busy but you can see an ANP at 1800, reluctantly agreed.
Visited October 2023
Review titled Readesmoor Medical Group Practice
Replied on 08 November 2023
Dear Patient, thank you for your feedback. Please contact the practice to discuss this with one of our managers. Unfortunately we are unable to contact you directly as you have posted anonymously. The Deputy Practice Manager
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Review titled Can't get appointments
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2023
Only way you can get an appointment is via an online triage form (which closes 10:30am). Have no Internet I can access during the times the form is available, still can't get an appointment. Get someone else to do it they say. So now I'm divulging data protected info and personal details to another person. Disgraceful system that is not inclusive or caring, with no thought about privacy for those without Internet access.
Visited May 2023
Review titled Readesmoor Medical Group Practice
Replied on 08 November 2023
Dear patient, apologies for our late response to your review. Our patient triage is open from 7am until we are at capacity. When this happens we do close appointments until the following day. Our Care Navigators will help complete the on-line form for you if triage is still open. Please call the practice if you wish to discuss your concerns further. The Deputy Practice Manager