Red And Green Practice
Waterside Health Centre, Beaulieu Road, Hythe, Southampton, Hampshire, SO45 5WXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great except for one asthma nurse
Rated 4 stars out of 5
by Anonymous - Posted on 05 December 2023
I have had good experiences with red and green practice staff until this one asthma nurse was so rude, felt like didn't really want to be talking to you. Tone was awful. Unfriendly, questioned everything you said like you are making it up! So so ride and don't know why she is a nurse to be honest. She can't be bothered really. Felt horrible after!
Visited December 2023
Review titled Red And Green Practice
Replied on 06 December 2023
Thank you for taking the time to write your review. I would ask you to contact one of the management team at the practice to discuss your recent experience with one of our nursing team. It is important that we fully investigate every claim against our team. I look forward to hearing from you.
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Review titled Best Asthma Nurse
Rated 5 stars out of 5
by Hazel Priest - Posted on 26 February 2024
I need to leave a big thankyou to your Asthma nurse who saw me earlier in 2023 and had the foresight to leave a sputum test form on my documents for me to use if my health went down hill. Without you I’d have probably spent Christmas in hospital or worse. As a result of the test I was given a course of antibiotics and was able to recover over Christmas and the New Year. My husband said that in all the 42 year we have been together he has never seen me so ill. Thank you so much, you made a massive difference.
Visited December 2023
Review titled Red And Green Practice
Replied on 01 March 2024
Dear Mrs Priest. Thank you for taking the time to respond it is incredibly important that we receive both positive along with critical feedback of our service. I'm so happy that you managed to recover quickly. You know where we are if you need us. Kind regards Phil Sayers Practice Manager
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Review titled Terrible, worst 'service' imaginable.
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
Made to feel completely embarrassed and treated with utter disdain by the 'appointment booking' staff. Officious, uncaring receptionist on the phone (when you do eventually get through). Why are the receptionists asking what the medical problem is? (This may be personal). Are they qualified medical staff able to make decisions and judgements? Regardless, no appointments available, ring back etc etc. Absolutely shocking, depressing quite frankly.
Visited October 2023
Review titled Red And Green Practice
Replied on 05 December 2023
Dear sir or madam, I'm sorry if any of our team have made you to feel embarrassed, the receptionists ask what your problem is so they can get you to the most appropriate clinician in our team. This triage algorithm is developed by our doctors and is clinically appropriate and constantly reviewed, if we didn't have this system in place patient appointment waiting times would increase significantly. As a practice we currently deliver over 98,000 appointments per year, for a population of 22500 patients, along with the entire NHS, demand, especially since covid, has increased exponentially, however we are seeing 5% more patients than before the pandemic began and working as hard as we can to satisfy demand.
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Review titled Cannot make appointments
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
You can only make an appointment with this surgery by phoning at 8am if you can't phone at that time forget it. If you do try and call be prepared to be on the phone for over an hour and be cut off. Check other reviews online lots of patients unhappy
Visited May 2023
Review titled Red And Green Practice
Replied on 05 December 2023
The practice is currently delivering 98,000 appointments per year to our population of 22500 patients, along with the Urgent Care Centre at the new Hythe Hospital. Our telephone response rates are generated by our cloud based telephony system show we answer our calls on an average of 2mins 18 sec and 3 mins 34 secs depending on the day of the week. For clarity and probity the practice receives significantly higher numbers of compliments to the practice than complaints