Red And Green Practice
Waterside Health Centre, Beaulieu Road, Hythe, Southampton, Hampshire, SO45 5WXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor experience
Rated 3 stars out of 5
by Anonymous - Posted on 13 August 2024
Saw a doctor on 12th August (late p.m.) Dr tried to make an urgent referral for SDEC (same day emergency care) but was unable to confirm. I was advised to wait until lunchtime on 13th August and if I had not heard from the hospital, then I should phone the surgery and ask them to chase up the appointment. When I phoned, I was told that the Dr means tomorrow 14th August. The Dr actually sent a note to the surgery at 18.22 on the 12th, which means i should have been seen today. Now I have to suffer what are quite debilitating symptoms for another 24 hours. This is not the normal level of service that I get from this surgery but I am disappointed that the person with whom I spoke would not allow me to explain.
Visited August 2024
Red And Green Practice has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2024
I found Red & Green practice very helpful. My doctor was very prompt getting back to me after a ultrasound the same day. I always find the staff helpful and courteous. 5*****
Visited June 2024
Review titled Red And Green Practice
Replied on 26 June 2024
Dear Patient Thank you for taking the time to post a review of the Red and Green Practice, its great to hear that your doctor has been very prompt in getting back to you following your ultrasound and that your interactions with our team have been so positive, we try to do our best at all times. kind regards Phil Sayers Practice Business Manager
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Review titled Great practice
Rated 5 stars out of 5
by K L Muirhead - Posted on 24 July 2024
Didn’t hv to wait long for a non urgent appointment with GP who referred me to an excellent team called Health & Wellbeing who saw me very quickly. Just what I needed, they had time to listen and gave excellent advice and understanding. Can nt express enough how wonderful they are.
Visited June 2024
Red And Green Practice has not yet replied.
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Review titled Smoking on sit outside Pharmacy
Rated 3 stars out of 5
by Anonymous - Posted on 04 June 2024
I had visited the new Hythe Hospital but had to walk across to the pharmacy to collect some antibiotics the GP had just prescribed. Unfortunately, one of the workers in the pharmacy (not sure on name but she was around 40/50 years old with dark hair in a bun) had taken herself out onto the path between the hospital and GP practice to have a smoke break. I believe this site is a non smoking site, I also keep myself away from smokers as I am pregnant and expecting in July.
Visited May 2024
Review titled Red And Green Practice
Replied on 05 June 2024
Thank you for taking the time to write a review, All of Red and Green practice's buildings are non-smoking sites however the Day Lewis Pharmacy, although physically connected to our Waterside Health Centre site, is a separate organisation to us and I also note the person was smoking outside of their pharmacy. I will pass your comments onto them for Day Lewis to deal with internally. kind regards Phil Sayers Business Manager The Red and Green Practice
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Review titled Brilliant practice
Rated 5 stars out of 5
by Jane Bonehill - Posted on 27 June 2024
Was seen same day and follow up appointments very understanding Dr also made appointment with hospital for further investigation so very satisfied
Visited May 2024
Red And Green Practice has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Pete Blackman - Posted on 09 April 2024
My appointment was excellent. The doctor listened to what i said and clearly explained her answers. She was interested in what i had to say.
Visited April 2024
Review titled Red And Green Practice
Replied on 11 April 2024
Dear Mr Blackman, thank you for taking the time to make this review I am pleased to hear the doctor listened and explained her answers fully. kind regards Phil Sayers Practice Business Manager
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Review titled Good service
Rated 5 stars out of 5
by Wendy - Posted on 08 March 2024
My dr was thorough and even though running late did not try to rush me. I was completely satisfied with her diagnosis and advice.
Visited March 2024
Review titled Red And Green Practice
Replied on 13 March 2024
thank you for taking your time to leave a review, I'm pleased to hear that you didn't feel rushed in your appointment and that you were satisfied with your consultation, your feedback is very much appreciated.
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Review titled My visit
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2024
The doctor I saw gave me so much confidence, answered my questions and gave me positive hope for a good recovery.
Visited March 2024
Review titled Red And Green Practice
Replied on 13 March 2024
Many thanks for taking your time to leave a review, it is very much appreciated, I will share your feedback with our team. kind regards Phil Sayers Practice Business Manager
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Review titled I find the surgery very helpful and my GP is excellent
Rated 5 stars out of 5
by Anne Hayes - Posted on 21 June 2024
I was referred to a Health and Well Being Coach as I was struggling. I found this helped me a great deal and would highly recommend this therapy. My coach was brilliant and this has helped me in so many ways.
Visited March 2024
Review titled Red And Green Practice
Replied on 21 June 2024
Thank you so much for taking the time to review our practice and I'm very happy to hear that our Health and well-being coach has been so useful to you. Kind regards Phil Sayers Practice Manager
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Review titled Very thorough
Rated 4 stars out of 5
by Anthony clark - Posted on 14 March 2024
My doctor was very helpful..and informative...all the staff are plesent and helpfull...my only concern is the phone system trying to contact the practice to make a appointment...it can be very frustrating in a queue system to be cut off..but I think this happens due to high demand...this is not the fault of the starf though.all in all though a great practice with very polite staff.
Visited March 2024
Review titled Red And Green Practice
Replied on 15 March 2024
Dear patient Thank you for taking the time to post your review, we have updated our phone system to a NHS approved digital telephone service, we have noticed and reported to our provider that some calls have been dropped for no apparent reason, we are informed this relates to fluctuations in broadband provision in our area and out of the practices control, so please accept my apologies for this. Thank you for reporting that clinically and administratively you were were happy with our service. kind regards Phil Sayers Practice Business Manager