Red And Green Practice
Waterside Health Centre, Beaulieu Road, Hythe, Southampton, Hampshire, SO45 5WXContact details and opening times
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Reviews
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Review titled Poorly led; indifference to patient service
Rated 1 star out of 5
by Mike Hawker - Posted on 13 September 2022
I write this appreciating that my experience is now the norm. The reaction of practice staff was not one of surprise but of resignation. I telephoned the practice to make an appointment with a GP ( necessary because I knew I needed a referral to a consultant) on 12 September. I was told to ring the following morning at 8:00 a.m. I rang at 8:00 the practice was closed; I rang six more times and it was engaged; finally answered at 8:02 and I was 15th in the queue. My call was dealt with 45 minutes later; I got an appointment for 9:55. I cancelled a meeting; the appointment was 20 minutes late but more importantly was not with a GP. The next available GP appointment was in 7 days time ( why didn't they offer it the day before!). I subsequently rang a secretary who could not help but referred me to the Operations Manager.
Visited September 2022
Review titled Red And Green Practice
Replied on 22 September 2022
Dear Mr Hawker Thank you for your feedback If you wish to discuss your problems with the practice further please do not hesitate to contact myself Mrs Dawn Poole Operations Manager or Mr Philip Sayers Practice Business Manager