Skip to main content

Red Bank Group Practice

Radcliffe Primary Care Centre, 69 Church Street West, Radcliffe, Manchester, Lancashire, M26 2SP

Contact details and opening times

Patient ratings and reviews

Leave a review

Help others by sharing your thoughts and experiences about Red Bank Group Practice.


Reviews

Displaying 21 to 30 of 32

  1. Review titled The service is utterly useless

    Rated 1 star out of 5

    by Pamela Howard - Posted on 03 February 2023

    Sent an AskmyGP request at 7.00am on Wednesday. Said I was unavailable at 4.00pm. Was on a day's holiday - spent all day waiting around for a phone call, didn't go out in case I was asked to go to the surgery. Doctor rang at 6.25pm and left a voice message. Rang my home number (I wasn't in) and said she would "try and ring on Friday as she doesn't work Thursday". Today is Friday, I've arranged to work from home, rang the surgery (at 9.15am) to make sure the doctor will phone and I'm not on her list and she's full today. The receptionist (extremely unhelpful) will try and ask her if she is going to ring me but no guarantees. Not committal when I asked what happens then with my AskmyGP, does it just lapse because I didn't answer at the convenience of the doctor, she just got stroppy. Went on the website to log another AskMyGP, just to be sure, and it's closed for the day. I am so frustrated - the service is utterly appalling. I rarely go to the doctors. It's no wonder people wait too long to go and then end up with serious illnesses that are harder to treat.

    Visited February 2023

    Report as unsuitable

    Review titled Red Bank Group Practice

    Replied on 07 February 2023

    A GP has contacted this patient and discussed the contents of this review directly, resulting in these concerns being resolved.

    Report as unsuitable


  2. Review titled Working hard for patients

    Rated 5 stars out of 5

    by Anonymous - Posted on 18 February 2023

    I’m nothing but impressed with Red Bank Practice. The ask my gp service is fantastic. I left a message and was contacted the same day by a practitioner. They listened and prescribed quickly and sent it to my local pharmacy. I’m not sure I could ask for a better service. Times are difficult in the nhs at the moment and yet I personally have always had good service from my doctors practice. More people ought to say thank you.

    Visited February 2023

    Report as unsuitable

    Review titled Red Bank Group Practice

    Replied on 20 February 2023

    Your supporting comments regarding your use of using askmyGP and your overall experience have been passed on to our full team.

    Report as unsuitable


  3. Review titled Waste of time and energy

    Rated 1 star out of 5

    by Anonymous - Posted on 03 January 2023

    Tried to call. Been on hold over an hour on 2 occasions I called. No queuing system. Just stuck on hold. Ask my gp has closed so cannot get in touch.

    Visited January 2023

    Report as unsuitable

    Review titled Red Bank Group Practice

    Replied on 04 February 2023

    Askmygp is available from 7am each day, unfortunately, it has to be switched off earlier due to the number of clinicians working on the day and the number of requests we receive that can be dealt with safely. Practice demand has increased exponentially in the run up to Christmas and the overall holiday period generally. Calls to the practice have also increased so unfortunately, we have to ask patients to keep trying. We do ask that non urgent requests are received Tuesdays to Thursdays to avoid very busy Mondays and Fridays. We are currently making enquiries regarding a new telephone system which we hope, if approved, will help deal with the current demand/volume of calls to the practice.

    Report as unsuitable


  4. Review titled The Reception Staff

    Rated 5 stars out of 5

    by Anonymous - Posted on 02 December 2022

    The reception staff are second to none they are always willing to help. One girl in particular is always very pleasant.

    Visited December 2022

    Report as unsuitable

    Review titled Red Bank Group Practice

    Replied on 09 December 2022

    Your positive comments regarding our Reception Team have been acknowledged and will be shared with them.

    Report as unsuitable


  5. Review titled Great reception staff

    Rated 4 stars out of 5

    by Mrs Day - Posted on 02 December 2022

    The staff on reception are second to none. We spoke the lady re speaking to nurse regarding my husbands test results and got a phone call from nurse this afternoon. Please thank the reception staff for all there help.

    Visited December 2022

    Report as unsuitable

    Review titled Red Bank Group Practice

    Replied on 09 December 2022

    Your encouraging comments regarding our Reception Staff have been passed on to our full Reception team.

    Report as unsuitable


  6. Review titled Please avoid

    Rated 1 star out of 5

    by Anonymous - Posted on 03 January 2023

    Went to find out about flu vaccine for my child. Was told that they were only offering for 2+years. However, after reading on NHS and Government Website since, my child is eligible. However, if the surgery had seen my child’s record they would have known this. Since this my child have been in and out of hospital with the flu. All because notes weren’t read.

    Visited November 2022

    Report as unsuitable

    Review titled Red Bank Group Practice

    Replied on 11 January 2023

    If you are able to, please contact the practice to speak to one of our Nurse Practitioners regarding the childrens flu vaccine – you do not mention how old your child is. Your response is anonymous so we are unable to contact you.

    Report as unsuitable


  7. Review titled No appointments

    Rated 2 stars out of 5

    by Anonymous - Posted on 22 November 2022

    I have been trying for the last week to get an appointment but told no appointments ring in the morning do this also try my gp always offline I need to speak to a doctor re blood results please sort this out

    Visited November 2022

    Report as unsuitable

    Review titled Red Bank Group Practice

    Replied on 30 November 2022

    Your comments have been noted. Askmygp is available from 7am each day, unfortunately, it has to be switched off earlier due to the number of clinicians working on the day and the number of requests we receive that can be dealt with safely. We ask that patients contact the practice the following day for non urgent requests. Mondays and Fridays are our busier days. The Practice Manager is happy to speak to you regarding access and your experience with the practice, but as the submission is anonymous, we are unable to contact you directly

    Report as unsuitable


  8. Review titled Helpful staff

    Rated 3 stars out of 5

    by Anonymous - Posted on 05 October 2022

    Two of your back room staff have been very helpful to me over the last two days. Thanks for going the extra mile.

    Visited October 2022

    Report as unsuitable

    Review titled Red Bank Group Practice

    Replied on 08 October 2022

    We acknowledge your comments regarding your recent visit to the surgery. Your comments will be passed to our Reception/Admin staff.

    Report as unsuitable


  9. Review titled Great practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 14 October 2022

    This practice is consistently good, especially when facing all the challenges that general practice has now. Well done to the team at Redbank !

    Visited October 2022

    Report as unsuitable

    Review titled Red Bank Group Practice

    Replied on 17 October 2022

    Your encouraging comments about our surgery have been acknowledged and will be passed to our full Team.

    Report as unsuitable


  10. Review titled Excellent service

    Rated 5 stars out of 5

    by Julie - Posted on 05 October 2022

    Used ask my gp , was called an hour later and had a nurse appointment by 11.30am for ear infection and perforated ear drum. Daughters flu vaccine also arranged promptly

    Visited October 2022

    Report as unsuitable

    Review titled Red Bank Group Practice

    Replied on 08 October 2022

    We acknowledge your comments regarding your recent positive visit to the surgery following contact by askmygp.

    Report as unsuitable