Red House Medical Centre
Red House Surgery, 127 Renfrew Road, Sunderland, Tyne and Wear, SR5 5PSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 27 February 2025
A while ago I got told that test results had come back and all was well. Went to see a consultant a few months ago later where I was informed I have pcos. Next available appointment is middle of march although taking patients. Waited all day for a gp call which never came. They said when I called they rand twice and send sms but to old phone number which I changed nearly 2 weeks ago.
Visited February 2025
Review titled Red House Medical Centre
Replied on 28 February 2025
Dear patient, Thank you for taking the time to give us feedback. My name is Faye Baker, I am the Practice Manager at Redhouse Medical Centre. We are sorry to hear that you are not happy with the service you had received. We do operate both pre-bookable appointments and an urgent triage list. Our pre-bookable appointments open either 1 week or 2 weeks in advance. They are available to book online or via the telephone. Our urgent triage list is reviewed by our on call GP and this can result in being signposted to the most appropriate service. Based on the information provided, you were signposted to the pharmacy. I hope that the pharmacy were able to help you, if this has not been the case and you wish to discuss this further please do not hesitate to get in contact with me via email redhouse.medicalcentre@nhs.net. Kind regards Faye Baker Practice Manager
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Review titled Great support for the family
Rated 5 stars out of 5
by Craig - Posted on 22 January 2025
When my elderly aunt was near end of life, the doctor made contact after liasing with her Highcliffe care home. She explained the situation with compassion and put an emergency care plan in place for the coming weekend. This was purely precautionary and not required in the end but it was excellent caretaking away any concerns. This allowed my aunt to have a comfortable and peaceful passing. I would recommend this practice for the way they've looked after her during the last two years. Excellent care.
Visited January 2025
Review titled Red House Medical Centre
Replied on 28 February 2025
Dear Craig, Thank you for taking time to give us your feedback. We are sorry for the loss of your Aunt. I am pleased to hear that you have been happy with the care received from the practice, and will pass on your lovely comments to our team. Kind regards Faye Baker Practice Manager
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Review titled disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 19 December 2024
Practice is currently stating "accepting new patients" why, when it is a complete uphill struggle to secure an appointment with a GP as it is. i have tried several times to see someone regarding facial numbness and hearing loss following worsening symptoms since being discharged from hospital but was told to try my luck with a 8.30 stampede to see if there is an emergency appointment available. I did this and explained what was happening and was told that someone would get back to me once the Doctor had reviewed my complaint. Someone did get back to me (via text message) to say "visit a pharmacist"
Visited December 2024
Review titled Red House Medical Centre
Replied on 28 February 2025
Dear patient, Thank you for taking the time to give us feedback. My name is Faye Baker, I am the Practice Manager at Redhouse Medical Centre. We are sorry to hear that you are not happy with the service you had received. We do operate both pre-bookable appointments and an urgent triage list. Our pre-bookable appointments open either 1 week or 2 weeks in advance. They are available to book online or via the telephone. Our urgent triage list is reviewed by our on call GP and this can result in being signposted to the most appropriate service. Based on the information provided, you were signposted to the pharmacy. I hope that the pharmacy were able to help you, if this has not been the case and you wish to discuss this further please do not hesitate to get in contact with me via email redhouse.medicalcentre@nhs.net. Kind regards Faye Baker Practice Manager