Red Roofs Surgery
31 Coton Road, Nuneaton, Warwickshire, CV11 5TWContact details and opening times
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Reviews
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 06 July 2022
Trying to get through to Red Roofs to talk to someone is shocking!!! 45 minutes waiting time and that’s after calling over 20 times to an engaged number The service you are offering is not acceptable and it needs to change, people will put off calling and end up poorly or having to go to a&e which is not fair when GPS should be there as 1st point of call Getting reception to also decide whether you get an appointment or not is also not acceptable that’s a decision a trained professional should be making
Visited July 2022
Review titled Red Roofs Surgery
Replied on 11 July 2022
We are sorry that you have had difficulty trying to contact us on the telephone. General practice and the NHS as a whole is under considerable pressure as we try to meet post pandemic demands with a workforce that is severely depleted and are trying to provide as much care as we can to our patients. The reception team are fully trained to triage you to the most appropriate clinician which may not be a GP, this is a necessary change to help us to try to meet increased demand and a more diverse workforce. The phone system will allow 15 people into the queue and the team will try to answer those calls as quickly as they can. A&E or 999 should only be used for emergencies which you should not be calling your GP for, as we are not an emergency response provider.