Red Roofs Surgery
31 Coton Road, Nuneaton, Warwickshire, CV11 5TWContact details and opening times
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Reviews
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Review titled Rude Receptionists
Rated 1 star out of 5
by Anonymous - Posted on 03 September 2022
Getting through to this surgery is a nightmare first of all. Once you have an appointment it’s always a telephone one, even though I needed to supply a sample? No sample requested and given antibiotics that didn’t work. Had to make another appointment, told to give a sample (surprise!) told to be there by 5pm on a Friday which I did I was there at 4:30pm (this meant I had to leave work an hour early), to be told I was too late and needed to come back on Monday. I am in a lot of pain, the receptionist treated me like dirt, tutting at me, rolling her eyes, huffing when I asked if I could use the toilet to provide a sample, not really sure what she expected me to do if I couldn’t use a toilet! Then told me actually I am too late and then began to argue with me. After she had made me wait whilst she was talking to her colleagues about her holiday, so unprofessional and embarrassing! I am upset, frustrated and in a pain, why is a receptionist arguing with me, I asked her to pass on information to the doctor as I shouldn’t have been told to come by 5pm if it wasn’t true, it’s not fair, I left work early, travelled out of my way, and had been treated like dirt by her for absolutely no reason. The woman wouldn’t listen to me or empathise, I felt as though I was a criminal for being unwell. I can’t quite believe how rude she was to me, how she is still in a professional job I will never know. Absolutely appalling.
Visited September 2022
Review titled Red Roofs Surgery
Replied on 05 September 2022
We are very sorry for this experience. Can you please contact the surgery via our on line portal and provide your details so that we can investigate this incident and better understand what happened.