Red Roofs Surgery
31 Coton Road, Nuneaton, Warwickshire, CV11 5TWContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Red Roofs Surgery.
Reviews
-
Review titled Never Seen A Doctor
Rated 2 stars out of 5
by Angela Bowell - Posted on 22 October 2024
I don’t usually write reviews but I am not impressed with this survey I have been a patient since July I have never once been able to see a doctor I always get given an appointment with a physician assistant never heard of that title before don’t get me wrong not saying she isn’t nice but to never see a doctor but an ongoing medical problem which is leaving me in chronic pain and for me to get told to chase up my own scan results from previous surgery surely that’s there job as they more likely to get my results sent over it’s ridiculous as that’s part of there job I am just wondering if best to change surgeries
Visited October 2024
Review titled Red Roofs Surgery
Replied on 24 October 2024
Dear Angela, thank you for your feedback, I am sorry that you have not been happy with the service from our surgery. In General Practice we have many different clinicians working including Physician Associates, our patients are triaged and offered appointments with the appropriate clinician. If you would like to discuss this and any other concerns please contact me at the surgery. Cheryl Flude - c.flude@nhs.net Operations Manager
-
Review titled Diabolical Reception staff
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2024
I was told the previous day to call at 8am to make an appointment to receive my test results. I struggle with early mornings but woke up in order to make an appointment. I was refused an appointment by the reception staff, with them citing that test results are not valid for “same day appointment” absolute waste of my time. The staff get more and more probing every time, the reception take more and more libertys. I recently made a complaint about them and received no response other than an email telling me how to book an appointment!
Visited July 2024
Review titled Red Roofs Surgery
Replied on 01 August 2024
Dear Patient, thank you for your feedback. We have implemented a triage system in the surgery which allows us to book in advance for non urgent appointments which includes test results, this gives us the resources to see patients who need on the day care. These appointments can be booked through our Rapid Health link on our social media pages and web site, receptionists are also able to book these over the telephone. It is part of the receptionists role to enquire the reason an appointment is needed so that the appropriate clinician and time can be allocated. If you would like to discuss this further please contact me on my email: c.flude@nhs.net Kind Regards Cheryl Flude Operations Manager
-
Review titled Professional
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2024
Was referred to this practice to have a 72hr ECG monitor fitted All very prompt and a professional service give . Very pleasant team felt as ease had never been there before
Visited July 2024
Review titled Red Roofs Surgery
Replied on 01 August 2024
Dear Patient, thank you for your comments. I am please to hear that you have had a positive experience on your visit to our surgery. I will pass on your feedback to the Team Kind Regards Cheryl Flude Operations Manager
-
Review titled Disgusting!
Rated 1 star out of 5
by Rebecca kieran - Posted on 08 May 2024
Rang today for my 11 year old son who has been poorley since Sunday High temperature, drink fluids, extreme headache, sore throat, ear ache. Waited for an hour to be told we have no appointments left but can get me a telephone appointment this evening! He is classed as an emergency he is a child! How can someone diagnose him over the phone! I explained my husband is working away and I have no childcare and he really needs to be seen as the last time he had ear ache he ended up in hospital with mastoiditis after being mis diagnosed from this surgery! Absolutely appalling!
Visited May 2024
Review titled Red Roofs Surgery
Replied on 08 May 2024
Dear Rebecca, thank you for your feedback following your call to the surgery today. I appreciate that the phone lines are busy and we have taken measures to try and help this with our online triage service for over 16's and the 'hold your place in the queue' on our telephone system. I appreciate that you would have preferred a face to face appointment for your son but due to demand all of our appointments in the surgery had been taken, this is why an on the day telephone appointment was booked with our enhanced access doctors, they have access to patients records and can carry out the consultation appropriately If you would like to discuss this further please email me on c.flude@nhs.net Kind Regards Cheryl. Operations Manager
-
Review titled Very disappointed
Rated 2 stars out of 5
by Olivia - Posted on 12 April 2024
My father went in for an appointment as he has ongoing issues that he’s been struggling with, was explaining everything that’s been going on and around 10 minutes into the appointment the doctor said the appointment has been to long and he can’t help any further as this appointment took too long, apparently 10 minutes is too long… just advised him to book another appointment for the issue? Doctors at red roofs really don’t care about anyone’s health and are clearly bored with their job. This gp surgery used to be so good, but they really need to step up their services. Really disappointed with how my father has been treated today
Visited April 2024
Review titled Red Roofs Surgery
Replied on 15 April 2024
Good Morning Olivia Thank you for your comments, I am sorry to hear that your father did not experience the care he expected at Red Roofs Surgery. Please contact me on my email address so I can look into this further. Kind Regards Cheryl Flude - Operations Manager c.flude@nhs.net
-
Review titled Receptionist
Rated 4 stars out of 5
by Kirsty - Posted on 16 February 2024
I have been at this doctors since birth, and whilst getting an appointment is sometimes difficult the doctors and nurses there are great. However I have today had an awful experience with one of the receptionists. I was taking my 10 month old, sick daughter for her appointment and the car park there is small and the spaces are very tight. There are 2 disabled spots, but nothing for mother and baby (I understand many places don't!) therefore I had to park in one of the 2 empty spots in order to be able to get my baby out of the car without as I Physically wouldn't have been able to get her out if I parked elsewhere. I told the receptionist this on entry and she was extremely rude about it. I am not one to park in disabled spots at any time, but I had no choice. I asked her what I should have done - put my sick baby in the middle of the car park on the wet floor whilst parking but she had no answer for a solution just was extremely rude. I was in the doctors no more than 6 mins and was back out to still another empty space so on this occasion no harm done. I would urge the practice to consider this as many babies must visit for immunisations etc.
Visited February 2024
Review titled Red Roofs Surgery
Replied on 10 April 2024
Dear Kirsty I am sorry that you have experienced poor service with us, please contact me on my email address and I will look into this for you. c.flude@nhs.net Cheryl Flude - Operations Manager
-
Review titled Poor practice
Rated 3 stars out of 5
by David Read - Posted on 08 January 2024
Visited the surgery last week with stomach and back pain had a brief examination and was told come come back in 2 weeks if I still have the pain, absolutely disgusting I would have booked a appointment I'm still in pain and haven't been able to get a appointment over the past 3 days
Visited January 2024
Review titled Red Roofs Surgery
Replied on 09 January 2024
Dear Mr Read I am sorry that you are still unwell and have been unable to access a follow up appointment, I have sent you a link to your mobile phone for our online triage system. Please follow this and you will receive a self book link to our appointments. I hope this helps and if you have any other difficulties please contact me at the surgery Cheryl Flude Operations Manager
-
Review titled Not good
Rated 2 stars out of 5
by Anonymous - Posted on 22 December 2023
I had a appointment Friday got there the receptionist was so nasty saying the doctor I was to see was absent she ask why I got upset I need my water and blood tests she said I can tell you that now there clear I had been in hospital 2day before with a infection I went to day surgery Monday sat 4hours then the consultant came and said they couldn't do my operation as I had a bad itu they gave me strong antibiotics and sent me home it's made my so upset my legs are very swollen but I will wait till I get so ill then I will phone 111 at least they talk to me that receptionist was rude if it was the other way round I would have a letter
Visited November 2023
Review titled Red Roofs Surgery
Replied on 09 January 2024
Dear Patient I am sorry you have had a bad experience at the surgery, if you can contact me with your details I will look into this. Cheryl Flude Operations Manager
-
Review titled Good practice
Rated 3 stars out of 5
by Anonymous - Posted on 24 November 2023
Phoned the surgery this morning they answered the phone with in five minutes asked what was my reason for the call told them and they said a doctor would phone me back they did within five minutes I had a consultation and put at ease a to have course of treatment well done red roofs and thank you.
Visited November 2023
Review titled Red Roofs Surgery
Replied on 09 January 2024
Dear Patient Thank you for your positive feed back, I have passed this onto the Team Cheryl Flude Operations Manager
-
Review titled Amazing practice. Can not recommend highly enough!
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2023
Am not a regular attender to see GPs. But unfortunately this year I have been in a few times and each time, staff, doctors, nurses have been kind, considerate and thorough. Always give me the time of day, and a genuine human touch but also clinically I can not fault them. Considering the pressure health care and staff are currently under, I am continually impressed with the consistency of high quality service for myself, my family and my in laws. Thank you to the red roofs team! You are all doing a fantastic job and you are appreciated!
Visited August 2023
Red Roofs Surgery has not yet replied.