Redburn Park Medical Centre
15 Station Road, Percy Main, North Shields, Tyne and Wear, NE29 6HTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled How can my 87 year old Mother make an appointment
Rated 3 stars out of 5
by Anonymous - Posted on 08 August 2023
My mother uses this practise, she is an old woman, she can't get through on the telephone to book an appointment over the phone. Please help
Visited August 2023
Redburn Park Medical Centre has not yet replied.
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Review titled Redburn’s Issue
Rated 2 stars out of 5
by Anonymous - Posted on 11 April 2023
It is a good practise for being seen by a GP given that you can get through on their phone line, you can ring all morning and still not manage to arrange an appointment. This is the only issue I have with this practise.
Visited April 2023
Review titled Redburn Park Medical Centre
Replied on 11 April 2023
Dear Patient Thank you for your feedback I'm sorry you have had difficulty in getting through to the practice today. We are aware this can be a problem after a long bank holiday break such as Easter We are currently experiencing unprecedented demand for our services. This is reflected in the extremely high volume of calls we are receiving. It is our intention along with support from our Integrated Care Board to review our telephone system. Options may be available to introduce a queuing system or call back feature to keep your place in the queue to improve patient experience Once again, I'm sorry that you have had difficulty getting through Kind regards Louise New Practice Manager