Redlands Primary Care
Joseph Locke Way, Crediton, EX17 3FDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Physio Support
Rated 5 stars out of 5
by Daniel Howarth - Posted on 16 July 2024
This review is particularly for my recent appointment with their resident physiotherapist. It was only a couple of days wait to see her. Had a very thorough examination of my knee and leg, after explaining this issues I was experiencing after an injury. I felt very confident in her assessment and what I needed to do to help my injury heal. I just wanted to pass on my appreciation.
Visited July 2024
Redlands Primary Care has not yet replied.
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Review titled Spot on physiotherapist
Rated 5 stars out of 5
by Eileen - Posted on 30 May 2024
I had been experiencing pain in my shoulder for a few weeks leading to sleepless uncomfortable nights and a heavy tingling arm. The physio examined me thoroughly and diagnosed a muscle spasm and inflamed nerve. The exercises given freed me from pain and discomfort in a few days. Such relief; so thankful.
Visited May 2024
Review titled Redlands Primary Care
Replied on 31 May 2024
Dear Eileen, Thank you for leaving a 5* review. I am very glad to hear that you are now pain free. I will pass your thanks to our physio. Kind Regards, Sue Turner Operations Manager.
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Review titled Good experience of GP practice
Rated 5 stars out of 5
by Nancy Dowling Jones - Posted on 29 April 2024
I was called for an appointment after a very short wait and the GP I saw was helpful, a good communicator and had a welcome sense of humour. My impression was that they enjoyed their job which is very refreshing.
Visited April 2024
Review titled Redlands Primary Care
Replied on 09 May 2024
Dear Mrs Dowling Jones , Thank you for taking the time to leave such a positive review. I will pass on your kind words to the GP. Kind Regards Redlands Patient Support Team
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Review titled Going the extra distance for patients.
Rated 4 stars out of 5
by Lynne - Posted on 03 April 2024
Requested a prescription without wishing to waste the time of a doctor, as consultant had informally advised on a condition whilst assessing another issue. Lady on pharmacy team got back to me promptly, with recommendations. I'd heard of a stronger option but was told it wasn't readily available. Pharmacy lady went out of her way to source it and find a pharmacy able to supply, very promptly indeed. This is not the first time staff have gone the extra distance to obtain the best outcome. A very helpful receptionist fitted me at short notice last year with an excellent doctor, who kindly listened to my brief, Googled amateur self-diagnosis, examined my eye, graciously confirmed the diagnosis (also giving a helpful early heads up on the other eye) and issued the necessary referral for treatment, which I was surprised and lucky to also receive quite quickly. In both cases (and others in the past) it's felt like a collaborative partnership; prompt attention, listened to, position considered, questions answered then given comprehensive, yet personally directed, advice to achieve the best outcome. All in the space of a few minutes. The level of professional expertise I've experienced here matches my experiences at the previous practice, before the merger, and I'd say inspires similar levels of confidence, despite the growing challenges for today's NHS service providers. Thank you, all.
Visited March 2024
Review titled Redlands Primary Care
Replied on 09 May 2024
Dear Lynne, Thank you so much for taking the time to leave such a wonderful review, it is very kind of you. I am very pleased to read your positive comments for the team here at Redlands. We really appreciate your kind words, which I have shared with our team. Kind Regards Redlands Patient Support Team
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Review titled Excellent team work
Rated 5 stars out of 5
by Jan - Posted on 08 April 2024
I went to the surgery back in February, very ill , asked if there was an appointment with the ladies in reception, they could see how I was and said to wait whilst they sort something, saw one lady first and then the doctor that afternoon, on reception they know immediately my problem and acted so quickly but calmly …… I have now seen the doctor a couple of times , also seen one of the reception ladies only this week . So professional in how they were with me and I am truly grateful for them , and I personally can recommend Redlands whole team , careing and friendly ….. Thank you Redlands
Visited February 2024
Review titled Redlands Primary Care
Replied on 09 April 2024
Dear Jan, Thank you for taking the time to leave such a wonderful review. I will pass on your kind words to our teams. Kind Regards, Sue Turner Operations Manager
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Review titled 5 weeks for an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 26 January 2024
Since the 2 practices have moved together it is almost impossible to get an appointment. I have to wait 5 weeks to see a Dr, I am in pain and my condition is impacting my daily life. Spoke to reception and told they have no appointments. This is ridiculous
Visited January 2024
Review titled Redlands Primary Care
Replied on 29 January 2024
Thank you for your feedback, I am sorry that you were disappointed with the service that you received. Please email Redlands.enquiries@nhs.net and I will look into this for you. Kind regards, Redlands Complaints Manager
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Review titled A* receptionists
Rated 5 stars out of 5
by Joanne P - Posted on 30 January 2024
I used the call back service to book an appointment , which worked fantastically well. The lady who contacted me was very patient, reassuring and made me feel at ease when I was in a highly anxious state. She made me feel heard , which I greatly appreciated and helped to get me booked in with the best clinician for my issues. I appreciated her professional, friendly manner more than can be put into words.
Visited January 2024
Review titled Redlands Primary Care
Replied on 31 January 2024
Dear Joanne, Thank you for taking the time to leave such a lovely review, it is very much appreciated. I have passed on your kind words to the lady you spoke to. Kind Regards, Sue Turner Operations Manager, Redlands Primary Care
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Review titled Brilliant customer service
Rated 5 stars out of 5
by Louise Ryder - Posted on 04 October 2023
Have always struggled with getting through to book a GP appointment around my working day, I emailed in and the manager was very accommodating with arranging an appointment around my busy work schedule. Brilliant customer service, very grateful.
Visited October 2023
Review titled Redlands Primary Care
Replied on 29 January 2024
Thank you for your kind review, which is very much appreciated. I am very pleased to hear of your experience. Kind Regards Patient Support Team
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Review titled Kind Caring Team
Rated 5 stars out of 5
by Vivien - Posted on 25 September 2023
I have received excellent care from the team at Redlands, especially recently when I started to become seriously unwell. Helpful receptionists who are doing their best despite demand being high, and knowledgeable, caring doctors, nurses and paramedics. I am very grateful to this practice for everything they do, thank you.
Visited September 2023
Review titled Redlands Primary Care
Replied on 29 January 2024
Dear Vivien, Thank you for such a wonderful review, It is very much appreciated I will pass your feedback to the team. Kind Regards, Sue Turner Operations Manager
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Review titled Disinterested GP
Rated 1 star out of 5
by Anonymous - Posted on 27 September 2023
Seen by GP ( not my own GP) for a last minute appointment for a prostate examination as requested by my GP.Apology given for the 45 minute wait!!.GP not sure of why I was there,so I gave a short summary of the reason.Are there not medical notes to read?Doctor appeared tired and stressed and not really interested in listening to what I had to say.Examination performed with nil issues.Tried to discuss treatment options,but was told that would have to wait for my own GP to make a decision.I just got the feeling that I was being a nuisance and the Doctor wanted to get rid of me as soon as possible.Face to face appointments with GP’s at Redlands are like gold dust and as a result you want to make the most of a face to face appointment.
Visited September 2023
Review titled Redlands Primary Care
Replied on 29 January 2024
Dear patient, Thank you for your feedback, I am sorry that you were disappointed with the service that you received. Please email Redlands.enquiries@nhs.net if you wish to discuss further. Kind regards Sue Turner Complaints Manager