Redlands Primary Care
Joseph Locke Way, Crediton, EX17 3FDContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Redlands Primary Care.
Reviews
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Review titled Helpful and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2024
Whether it's regular blood test or seeing a GP my experience has been nothing other than excellent, An appointment at Exeter Physio recently I had to provide my GP details on hearing I was wigh Redlands Crediton his response was good they are probably the best practice we deal with and we deal with several,
Visited October 2024
Review titled Redlands Primary Care
Replied on 18 October 2024
Dear Patient, Thank you for taking the time to leave a 5* review, which I will pass on to our team. I am pleased to hear about your positive experience. Kind Regards, Sue Turner Operations Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2024
Prompt action and compassionate and caring emergency medical care. All staff involved were professional and kind - receptionists, paramedic, clinical staff. Thank you.
Visited September 2024
Review titled Redlands Primary Care
Replied on 07 October 2024
Dear Patient, Thank you for taking the time to leave such a lovely 5* review. I will pass your feedback to the staff. Kind Regards Sue Turner Operations Manager
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Review titled Understand GP
Rated 4 stars out of 5
by Anonymous - Posted on 22 September 2024
Long waiting times and a bad experience with a previous GP in the same practice. Saw another GP who was absolutely marvellous. So kind, thorough and understanding. I feel he has listened and gone that extra mile to help where I had been brushed off previously.
Visited August 2024
Review titled Redlands Primary Care
Replied on 23 September 2024
Dear Patient, Thank you for your feedback. I am very pleased to hear of your recent experience at the practice. Due to high demand the wait time for routine appointments is between 4-6 weeks, patients who need to see a GP more urgently are triaged by the Duty Doctor and signposted to the most appropriate care which may be the same day for urgent cases, alternatively within a set time frame with a suitable clinician. I am sorry to hear of your previous bad experience, please email redlands.enquiries@nhs.net with your concerns. Kind regards Sue Turner Operations manager
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Review titled Waste of time
Rated 2 stars out of 5
by Anonymous - Posted on 21 August 2024
Had an appointment for an ongoing problem which has lasted since January. The doctor was completely disinterested and did not ask any searching questions. As someone who only goes to the surgery as a last resort I feel completely let down and came out in tears. I will be changing surgery to one where it is not so big and where you are assigned a doctor and they stay at the practice. The worst decision the village surgery made was to join with 2 other surgeries as it is now impersonal and a really unpleasant experience. Thankfully the reception staff in the village are lovely.
Visited August 2024
Review titled Redlands Primary Care
Replied on 21 August 2024
Dear patient, Thank you for your feedback, I am sorry that you are dissatisfied with the service you received. In order to address your concerns please email sue.turner11@nhs.net. Kind Regards, Sue Turner Operations Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
I had a heart event, contacted the practice through an online form. They responded rapidly with a text and then a phone call - I was already driving to A&E but was impressed and reassured by the prompt action taken by the response team.
Visited July 2024
Review titled Redlands Primary Care
Replied on 16 October 2024
Dear Patient, Thank you for leaving taking the time to leave 5* review for Redlands, I am pleased to hear of the prompt action taken by our same day team and we all hope that you are now on the mend. I will pass your feedback to our team. Thank you again, Kind regards Sue Turner Operations Manager
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Review titled Great Physio Support
Rated 5 stars out of 5
by Daniel Howarth - Posted on 16 July 2024
This review is particularly for my recent appointment with their resident physiotherapist. It was only a couple of days wait to see her. Had a very thorough examination of my knee and leg, after explaining this issues I was experiencing after an injury. I felt very confident in her assessment and what I needed to do to help my injury heal. I just wanted to pass on my appreciation.
Visited July 2024
Review titled Redlands Primary Care
Replied on 17 July 2024
Thank you for taking the time to leave a 5* review. I am very pleased to hear of your experience with our physio and will share your feedback with her and the team here at Redlands. Kind regards Sue Turner Operations Manager
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Review titled Spot on physiotherapist
Rated 5 stars out of 5
by Eileen - Posted on 30 May 2024
I had been experiencing pain in my shoulder for a few weeks leading to sleepless uncomfortable nights and a heavy tingling arm. The physio examined me thoroughly and diagnosed a muscle spasm and inflamed nerve. The exercises given freed me from pain and discomfort in a few days. Such relief; so thankful.
Visited May 2024
Review titled Redlands Primary Care
Replied on 31 May 2024
Dear Eileen, Thank you for leaving a 5* review. I am very glad to hear that you are now pain free. I will pass your thanks to our physio. Kind Regards, Sue Turner Operations Manager.
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Review titled Good experience of GP practice
Rated 5 stars out of 5
by Nancy Dowling Jones - Posted on 29 April 2024
I was called for an appointment after a very short wait and the GP I saw was helpful, a good communicator and had a welcome sense of humour. My impression was that they enjoyed their job which is very refreshing.
Visited April 2024
Review titled Redlands Primary Care
Replied on 09 May 2024
Dear Mrs Dowling Jones , Thank you for taking the time to leave such a positive review. I will pass on your kind words to the GP. Kind Regards Redlands Patient Support Team
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Review titled Going the extra distance for patients.
Rated 4 stars out of 5
by Lynne - Posted on 03 April 2024
Requested a prescription without wishing to waste the time of a doctor, as consultant had informally advised on a condition whilst assessing another issue. Lady on pharmacy team got back to me promptly, with recommendations. I'd heard of a stronger option but was told it wasn't readily available. Pharmacy lady went out of her way to source it and find a pharmacy able to supply, very promptly indeed. This is not the first time staff have gone the extra distance to obtain the best outcome. A very helpful receptionist fitted me at short notice last year with an excellent doctor, who kindly listened to my brief, Googled amateur self-diagnosis, examined my eye, graciously confirmed the diagnosis (also giving a helpful early heads up on the other eye) and issued the necessary referral for treatment, which I was surprised and lucky to also receive quite quickly. In both cases (and others in the past) it's felt like a collaborative partnership; prompt attention, listened to, position considered, questions answered then given comprehensive, yet personally directed, advice to achieve the best outcome. All in the space of a few minutes. The level of professional expertise I've experienced here matches my experiences at the previous practice, before the merger, and I'd say inspires similar levels of confidence, despite the growing challenges for today's NHS service providers. Thank you, all.
Visited March 2024
Review titled Redlands Primary Care
Replied on 09 May 2024
Dear Lynne, Thank you so much for taking the time to leave such a wonderful review, it is very kind of you. I am very pleased to read your positive comments for the team here at Redlands. We really appreciate your kind words, which I have shared with our team. Kind Regards Redlands Patient Support Team
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Review titled Excellent team work
Rated 5 stars out of 5
by Jan - Posted on 08 April 2024
I went to the surgery back in February, very ill , asked if there was an appointment with the ladies in reception, they could see how I was and said to wait whilst they sort something, saw one lady first and then the doctor that afternoon, on reception they know immediately my problem and acted so quickly but calmly …… I have now seen the doctor a couple of times , also seen one of the reception ladies only this week . So professional in how they were with me and I am truly grateful for them , and I personally can recommend Redlands whole team , careing and friendly ….. Thank you Redlands
Visited February 2024
Review titled Redlands Primary Care
Replied on 09 April 2024
Dear Jan, Thank you for taking the time to leave such a wonderful review. I will pass on your kind words to our teams. Kind Regards, Sue Turner Operations Manager