Redlands Primary Care
Joseph Locke Way, Crediton, EX17 3FDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disinterested GP
Rated 1 star out of 5
by Anonymous - Posted on 27 September 2023
Seen by GP ( not my own GP) for a last minute appointment for a prostate examination as requested by my GP.Apology given for the 45 minute wait!!.GP not sure of why I was there,so I gave a short summary of the reason.Are there not medical notes to read?Doctor appeared tired and stressed and not really interested in listening to what I had to say.Examination performed with nil issues.Tried to discuss treatment options,but was told that would have to wait for my own GP to make a decision.I just got the feeling that I was being a nuisance and the Doctor wanted to get rid of me as soon as possible.Face to face appointments with GP’s at Redlands are like gold dust and as a result you want to make the most of a face to face appointment.
Visited September 2023
Review titled Redlands Primary Care
Replied on 29 January 2024
Dear patient, Thank you for your feedback, I am sorry that you were disappointed with the service that you received. Please email Redlands.enquiries@nhs.net if you wish to discuss further. Kind regards Sue Turner Complaints Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 29 August 2023
Myself and my wife are both ill with virtually identical symptoms. I rang the surgery at 08:30 today and the phone was answered within 2 minutes. We were offered a joint appointment at 9:00 today. The paramedic that saw us at 09:10 was extremely caring, asking lots of questions and doing a few tests. We didn't feel rushed at all. Prescriptions were available at the Pharmacy shortly afterwards. We were extremely satisfied with the service that we received.
Visited August 2023
Review titled Redlands Primary Care
Replied on 29 January 2024
Dear patients, Thank you very much for your kind review, it is very much appreciated. I am very pleased that we were able to help you both. Kind Regards, Sue Turner Operations Manager
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Review titled Not providing any GP services for an entire week
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2023
I called last week only to be met with an automatic message to say that they can only deal with emergencies last week and that patients shouldn't call for any other reason. Emergency care is not the same as GP care. If this GP surgery can't provide a basic level of care to it's patients it should not be operating at all. Ever since the GP partners stepped down this practice has been circling the drain.
Visited August 2023
Review titled Redlands Primary Care
Replied on 29 January 2024
Dear patient, Thank you for your feedback. I am very sorry to hear of your dissatisfaction with our practice. Please accept our apologies for not replying sooner to your review. If you wish to discuss this further please email redlands.enquiries@nhs.net Kind Regards Sue Turner Operations and Complaints Manager
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Review titled Poor service
Rated 3 stars out of 5
by Anonymous - Posted on 09 December 2022
Arrived for an emergency child appointment. After waiting for 35 minutes, I asked the receptionist how long it will be to be told...how long is a piece of string. Awful response. I myself am a nurse, and would be appalled if my staff spoke to anyone like that. Waited a total of 65 minutes
Visited December 2022
Review titled Redlands Primary Care
Replied on 29 January 2024
Dear patient, Thank you for your feedback. I am very sorry to hear of your dissatisfaction with the service you received from our surgery. Please accept our apologies for not replying sooner to your review. If you wish to discuss this further please email redlands.enquiries@nhs.net Kind Regards Sue Turner Operations and Complaints Manager