Redwood Practice
Redwood Practice, Dartford West Health Centre, Dartford, Kent, DA1 2HAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2023
Very impressed with this practice, understanding GP’s and nurses. Reception good too. Very caring practice.
Visited January 2023
Redwood Practice has not yet replied.
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Review titled Lack of empathy from reception staff
by Joseph Kelly - Posted on 24 November 2022
I've had issues for the last three days trying to use the e-consult service for the Redwood Practice. I attempted today to call into the practice to see if they could assist me with getting an appointment and I was really disappointed with the way my issues were handled by the reception staff who picked up the phone. Despite explaining the issues I've had, I was simply told to try again tomorrow and if that didn't work to try again Monday. There was no interest in trying to support me getting an appointment regardless of what medical problem I may have - I expect staff working within the medical industry to have some level of empathy and not to be treated as a number. As I say, I'm really disappointed with the way it was handled - I'd recommend some customer service training for the individual who handled my call.
Visited November 2022
Redwood Practice has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2022
I'm shocked to see that on their website they are 'accepting new patients' as they are unable to deal with the ones they have at present. You have no chance of seeing your gp in the same day. If you call at 8am you are put on hold for a minimum of 50 minutes and when you finally get to talk to receptionist you are told to fill in an online form or go to emergency care center. Best way, if you can get to speak to anyone, is to book an appointment with them every 2 weeks for the rest of the year just in case you need it or even better join another surgery!!
Visited October 2022
Redwood Practice has not yet replied.