Regal Chambers Surgery
50 Bancroft, Hitchin, Hertfordshire, SG5 1LLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Could not get a phone appointment.
Rated 1 star out of 5
by Matthew Cooper - Posted on 10 July 2024
I tried to get a phone appointment to talk about my mum's medication. I was told by a receptionist that there was nothing available for 6 weeks. When I tried to ask for something closer they hung up on me. Absolutely terrible.
Visited July 2024
Review titled Regal Chambers Surgery
Replied on 11 July 2024
Dear Mr Cooper We are sorry that you are unhappy with the service provided by Regal Chambers Surgery. There is currently a 6 week wait for a routine telephone call with a doctor. These are non urgent appointments. If your mother is experiencing any new symptoms or symptoms that have got worse as a result of medication, an on the day appointment with the Duty Doctor can be booked. Appointments can be booked via telephone or an online consultation can be submitted. Please note that patients are advised to contact the surgery early in order to book these appointments. If the symptoms your mother is experiencing are not urgent or it is a more general medication query then it may be something that our clinical pharmacist can help with. The waiting time for a clinical pharmacist is around 3 weeks. This is the advice that the receptionist provided to you. I trust this information is helpful. Hayley
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2024
Contacted the surgery today to re order my meds. Was told to expect it to take a few days. Received a message this afternoon to confirm my meds are approved, and ready to collect from the pharmacy. I'm grateful to all involved. This is excellent and reassuring service. Thank you
Visited July 2024
Regal Chambers Surgery has not yet replied.
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Review titled Proactive service
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2023
I find all aspects of the service provided at Regal Chambers to be significantly better than at the previous GP surgery I attended in Letchworth. Much more proactive about helping me manage my health issues and I would definitely recommend the GP’s, nurses and reception staff - all of whom go above and beyond to help. The only minor criticism is that, when a referral to an NHS consultant at a local hospital keeps getting cancelled and rebooked months later, it is frustrating not to be able to message a GP about possibly getting referred elsewhere to be seen a little sooner given that it is a diagnostic appointment. Perhaps a general email address to write to that can be filtered by admin to allow a GP to address this sort of issue would be something they would consider as booking a telephone appt seems to be a waste of time for something that could be handled more swiftly via admin? Regardless, the support at this surgery has been much better than typical NHS support and that has been the case consistently since I joined in 2012. I would definitely recommend. Thank you all.
Visited September 2023
Review titled Regal Chambers Surgery
Replied on 31 October 2023
Thank you very much for taking the time to provide this feedback. We will ensure that this is shared with the team. In response to the feedback about admin/referral queries, this kind of issue can be addressed by either speaking to the secretaries or using the online consultation to submit an "Admin Query".
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Review titled Statistical impossibilities...
Rated 2 stars out of 5
by Anonymous - Posted on 31 December 2022
When I speak to the GP about symptoms and a potential cause I may have, the GP laughs and tells me that it is statistically impossible that I could have the condition and it is not worth their time carrying out any diagnostic checks. I should just see how I get on over time. Then some time later it turns out I do have the condition and it has gone untreated for a period of time and is now severe. This has happened to me several times with this GP. They are unwilling to do what needs to be done. An extremely poor service and a bad attitude. Letters are frequently lost by the reception staff and need to be replaced. Prescriptions are not issued until being asked several times. Doctors and nurses routinely turn up late for appointments, even at the start of the day. I do not feel in safe hands here.
Visited November 2022
Review titled Regal Chambers Surgery
Replied on 04 January 2023
Thank you for providing this feedback. I am sorry if you have not been happy with the service provided by the surgery. We are not aware of the issues that have been raised and it is difficult to investigate when feedback provided is anonymous. We would be happy to investigate this as a formal complaint if you wish to provide the details to the Business Manager.
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Review titled Good Service
Rated 5 stars out of 5
by John Cotton - Posted on 18 August 2022
I like the ring back service to speak to reception. The call from the doctor gave me useful information about my condition.
Visited August 2022
Review titled Regal Chambers Surgery
Replied on 18 August 2022
Thank you very much for taking the time to post this positive review. This has been shared with all members of our team.
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Review titled nurses are superstars
Rated 5 stars out of 5
by sean - Posted on 04 August 2022
been having to see the nurses daily for weeks and they have been such a godsend. doctors have been supportive and understanding and shown compassion. really made a positive impact in my life and helped me so much
Visited August 2022
Review titled Regal Chambers Surgery
Replied on 04 August 2022
Many thanks for taking the time to provide this positive review - I have passed this on to all members of the team.