Regis Medical Centre
Darby Street, Warley, Rowley Regis, West Midlands, B65 0BAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unacceptable
Rated 2 stars out of 5
by A concerned dad - Posted on 14 August 2024
17 year old daughter called for an hour to try and see a gp, she was having difficulty and pain with breathing, chest pain and a sever cough. After waiting an hour in the queue she explains the symptoms and is told there are no appointments and try again another da. Another 24 hours of pain, discomfort most likely to get the same message. This is not the service I expect from our health service. She ended up going to A&E over 2 days and has been diagnosed with a chest infection and a course of antibiotics. It’s no wonder the hospitals are overflowing and cannot cope with real emergencies if our local health service simply have no intention of serving its clients. This is not my own first experience of this attending the clinic with zero people in the waiting room, none at all but cannot get an appointment. Something is definitely wrong and needs fixing, you cannot put a price on once’s health.
Visited August 2024
Review titled Regis Medical Centre
Replied on 02 October 2024
Thank you for taking the time to leave your review and please accept our apologies for the negative experience your daughter has had in accessing our service. Unfortunately you have not given us your name but e would welcome the opportunity to discuss this with you in more detail and would appreciate you contacting the surgery to speak to one of our managers. Kind regards Amanda Shaw, Business Manager for Your Health Partnership.
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Review titled Too much
Rated 2 stars out of 5
by Joan Weir - Posted on 28 August 2024
Got text asking me to make appoinment. The next appointment 6 weeks away not good when I have no idea if its results of 2nd scan I had to have or why I have been asked to make appointment. Tried phoning was 45 in que after 45 mins was number 27 so drove to be told I would have to do it online. Will try again tomorrow see if I can get a sooner appoinment
Visited August 2024
Regis Medical Centre has not yet replied.
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Review titled Appointment system
by Anonymous - Posted on 13 August 2024
I went to the surgery before it opened and waited outside with everyone else. When I got in at 8 ish the staff was telling everyone there is a new system to book appointments. They were making old people do it on the Anima app on the phone. I work full time shifts and can not take my mobile into work to book appointments. I explained this and the lady just said ok and moved onto the next person ignoring what I had said. She always seems stressed. Who ever thinks this system is better has no idea. The booking system before was bad but this is worse than ever and tax payers like my self and old people will get untreated. I will have to go A&E and explain why I carnt see my own Drs. In february I had to pay private as my condition had got worse re not getting an appointment. The managers of this practice have no basic common sense.
Visited August 2024
Review titled Regis Medical Centre
Replied on 02 October 2024
Thank you for taking the time to leave your feedback. We are sorry you have had this negative experience but it appears you have been given incorrect information. Please visit our website www.yhp.org.uk where you will see all the information you need to contact us which you can do either by using our new on-line service, through the NHSapp or ringing or coming into our surgeries. Kind regards Amanda Shaw, Business Manager for Your Health Partnership
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Review titled Shocking booking system
Rated 4 stars out of 5
by Anonymous - Posted on 19 July 2024
Anima hard work but if you persevered could get call back and appointment in reasonable time. Just been on new nhs system and couldn't get appointment for 8 weeks! Assume all the doctors have gone away for the summer. I've paid 1000s into system over many years and its a joke, there is nothing wrong with the doctors or other staff its just the whole lot seems in need of a shake up. When you do get to see someone the waiting room is normally quite empty, this amazes me as to why you can't get an appointment for 8 weeks.
Visited July 2024
Regis Medical Centre has not yet replied.
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Review titled Appalling practice
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2024
Had results follow abdominal ultrasound and got informed there’s an issue with my liver. This was the start of May, it’s now near the end of June and I’ve had to chase to speak to a GP regarding follow up treatment. Spoke to a GP today who had no interest in what I had to say and just informed they are still waiting for gastro team to respond to them. They are not prepared to recheck my liver function nor book me in for a cholesterol check despite an issue with the liver. Have immediate family with liver conditions so obviously quite concern. Feel like I have not been took seriously and still no closer to what’s happening with the liver. I appreciate there is delays but to not even be give reassurance by the GP and to refuse to do any bloods in the mean time is appalling and really disappointed in the practice.
Visited June 2024
Review titled Regis Medical Centre
Replied on 24 June 2024
Dear patient, thank you for taking the time to leave your feedback. Please accept our apologies for any inconvenience and distress this is causing you but unfortunately you have not given us your details to enable me to investigate this further for you. Please contact our Duty Manager and they will be able to look into this for you and try to resolve your issue. Amanda Shaw, Business Manager, Your Health Partnership.
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Review titled Appointment Needed
Rated 1 star out of 5
by Ellie Roberts - Posted on 12 August 2024
I can't log on to the system as i don't know my username. I have called the surgery on numerous occasions & not been able to get through. Today 12/08/2024 i called at 8am, was 38th in the queue, at 10am was 4th when the call was disconnected not by me. I also called 111 who can't get through to the surgery. I have cancer symptoms & the only person that can refer me is a doctor at my surgery. How do i get an appointment before i am not here anymore.
Visited May 2024
Regis Medical Centre has not yet replied.
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Review titled Very unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2024
Due to have an appointment with a physio tomorrow having had hip pain since June 23. Receptionist rang to say physio ill and book me another appointment. Not one available for weeks so asked to be seen by someone else, a dr or ANP. Oh I can't do that but I am trying to help you..not being helpful at all. I'll get a manager to call she says. Well unless they can book me in with a dr not helpful either. I have been with this practice for 20 years and the standard of care has dropped substantially over the years. I work in the NHS and I appreciate that there are issues all over but this was just too much. When a patient is in pain you do what you can to put that right and ensure they are seen appropriately. Very very frustrating to say the least.
Visited May 2024
Review titled Regis Medical Centre
Replied on 09 May 2024
Thank you for taking the time to leave your feedback. Please accept our apologies for any additional stress or inconvenience this has caused you. Unfortunately, you have not left your name so I am unable to respond directly to your concern to try to resolve this for you. Please contact the surgery and ask to speak to the Duty Manager. Kind regards Amanda Shaw, Business Manager, Your Health Partnership.
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Review titled Poor service
Rated 1 star out of 5
by Sue Higgins - Posted on 24 May 2024
This is on behalf of my 93 yr old mother( almost 94) who has diabetes & is on insulin injections 4 times daily ( which she does herself) plus she suffers from IBS.She lives alone & doesn't use the internet or a mobile phone;similar I imagine to many other 93 yr olds.She has recently experienced some left sided lower abdominal pain & phoned to try & at least speak to a doctor.Most times she phones she is anything up to 56th in the queue but today she actually managed to speak to a person who promptly told her there were no appointments & suggested my mother phoned 111! What an appalling service not to be able to offer an elderly patient the opportunity to at least speak to a doctor or make an appointment in advance.The diabetic nurse also expects my mother to arrange a blood test at Rowley Regis Hospital;again impossible due to the huge number waiting in the queue.The diabetic nurse has also apparently said to my mother she needs a fasting blood sugar test;my mother is simply not able to get herself to an early hospital appointment for this test even if she had someone to take her; but there doesn't appear to be any alternative for someone elderly & on their own to overcome this problem.There does not seem to be any condsideration for elderly patients who have multiple health issues;just a standard answer trying to bat her away for someone else to deal with.Very frustrating & disappointing & in my view an uncaring & unprofessional approach to dealing with a patient.
Visited May 2024
Review titled Regis Medical Centre
Replied on 03 June 2024
Thank you for taking the time to leave your feedback. Please accept our sincere apologies for the negative experience you and your mother have received from us. We would welcome the opportunity to discuss the concerns you have raised with us directly but as we do not have your mother's details, would be grateful if you could therefore contact the surgery and ask to speak to our Duty Manager who will be able to put you in contact with members of the diabetic team who will be able to help your mother with getting her blood tests done. Kind regards Amanda Shaw, Business Manager, Your Health Partnership.
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Review titled Amino New NHS system
Rated 3 stars out of 5
by Anonymous - Posted on 23 April 2024
Not fit for purpose! Ridiculous. Cannot book an appointment for in the future. Just says full to capacity for today and gave to try again the next day. Spoke to receptionist who said I will have to try early the next day! So basically no different to having to phone gp and wait first thing in the morning. What a useless online system! Says you can book appointments for anything with nurse etc for weeks in advance but you can't! Absolutely unbelievable what is happening with the NHS! Making it even more difficult to access any appointments!
Visited April 2024
Review titled Regis Medical Centre
Replied on 09 May 2024
Thank you for taking the time to leave your feedback. Please accept our apologies as we appreciate the difficulties patients have in accessing our services and have been working hard over recent months to improve our patients' experience. Please log onto our website www.yhp.org.uk where you will see the latest update of the changes we are planning to make in the very near future and where we will continue to share all the latest information about how and when the changes will take place. Kind regards Amanda Shaw, Business Manager, Your Health Partnership.
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Review titled Unable to book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
I have been trying to use this service to book an appointment for myself and my daughter after numerous attempts neither has been actioned. The long lengthy survey of needed to be completed for preconditions is time-consuming and very unhelpful and unnecessary. More tax payers money spent on a system that is not fit for purpose.
Visited April 2024
Review titled Regis Medical Centre
Replied on 09 May 2024
Thank you for taking the time to leave your feedback. We appreciate the difficulties patients have in accessing our services and have been working hard over recent months to improve out patients' experience. Please log onto our website www.yhp.org.uk where you will see the latest update of the changes we are planning to make in the very near future and where we will continue to share all the latest information about how and when the changes will take place. Kind regards Amanda Shaw, Business Manager, Your Health Partnership.