Regis Medical Centre
Darby Street, Warley, Rowley Regis, West Midlands, B65 0BAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled New Patient
Rated 2 stars out of 5
by Anonymous - Posted on 19 March 2025
Newly registered patient and was number 58 in the que. After 2hours waiting phone cut off. Call wait is unbelievable.
Visited March 2025
Regis Medical Centre has not yet replied.
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Review titled Thank you :)
Rated 5 stars out of 5
by Leanne - Posted on 25 February 2025
Thank you for getting my little one in so quick today. Used the app to request an appointment, within an hour id heard back, sent photos then got an appointment before lunchtime. Special thanks to the doctor she was so professional, the two receptionist on today were brilliant, so helpful and understanding. Such a credit to Regis Medical Centre. Thanks again x
Visited February 2025
Regis Medical Centre has not yet replied.
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Review titled Worst experience ever!!!
Rated 1 star out of 5
by Anonymous - Posted on 03 December 2024
This gp is the worst gp. It is soo hard to get appointments. I have been having abdominal pain for almost a month. Anytime I call, no appointment. I went to Sandwell urgent care, I’ve been there twice. They even asked me to send a sample. Just to go there and they told me they can’t accept it nor do anything about it so I have to wait till they get back to me, because that’s how the system works. You guys ain’t saving any lives! You’re making it worse for the person. It’s really bad. I don’t recommend this gp for anyone.
Visited November 2024
Regis Medical Centre has not yet replied.
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Review titled Medication
Rated 1 star out of 5
by JULIE DUNN - Posted on 12 November 2024
Why is it so difficult and stressful for me to get my medications happens a lot but my latest one is I am type 1 diabetic yes usually on insulin pump they are supposed to supply needles and insulin pens in case some thing goes wrong with pump but I had to come off my pump for 2 weeks I put over the weekend I'm in desperate need on these needles we are now on Tuesday still a problem they are on my list I cannot get around much they put to me please come to the surgery tell us what needles you are needing why when it on my records I put e mail to them no reply even tried custom doing it again still not done it evrn had trouble before trying to get my indilin as well why is this so hard to do you make everything more stressful for me wondering if I will get all .eds
Visited November 2024
Regis Medical Centre has not yet replied.
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Review titled Reception lady that was on today old white middle age lady
Rated 1 star out of 5
by Anonymous - Posted on 10 December 2024
This lady is very rude and shows bias to coloured people I’ve seen her give appointments to people that are white as soon as it’s coloured person she doesn’t have any appointment and when ordering medication she says ur wasting NHS resources like she knows anything about being doctor she needs to be snacked she’s always angry and rude aswell nothing about customer service !!!!!!
Visited October 2024
Regis Medical Centre has not yet replied.
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Review titled Unacceptable
Rated 2 stars out of 5
by A concerned dad - Posted on 14 August 2024
17 year old daughter called for an hour to try and see a gp, she was having difficulty and pain with breathing, chest pain and a sever cough. After waiting an hour in the queue she explains the symptoms and is told there are no appointments and try again another da. Another 24 hours of pain, discomfort most likely to get the same message. This is not the service I expect from our health service. She ended up going to A&E over 2 days and has been diagnosed with a chest infection and a course of antibiotics. It’s no wonder the hospitals are overflowing and cannot cope with real emergencies if our local health service simply have no intention of serving its clients. This is not my own first experience of this attending the clinic with zero people in the waiting room, none at all but cannot get an appointment. Something is definitely wrong and needs fixing, you cannot put a price on once’s health.
Visited August 2024
Review titled Regis Medical Centre
Replied on 02 October 2024
Thank you for taking the time to leave your review and please accept our apologies for the negative experience your daughter has had in accessing our service. Unfortunately you have not given us your name but e would welcome the opportunity to discuss this with you in more detail and would appreciate you contacting the surgery to speak to one of our managers. Kind regards Amanda Shaw, Business Manager for Your Health Partnership.
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Review titled Too much
Rated 2 stars out of 5
by Joan Weir - Posted on 28 August 2024
Got text asking me to make appoinment. The next appointment 6 weeks away not good when I have no idea if its results of 2nd scan I had to have or why I have been asked to make appointment. Tried phoning was 45 in que after 45 mins was number 27 so drove to be told I would have to do it online. Will try again tomorrow see if I can get a sooner appoinment
Visited August 2024
Regis Medical Centre has not yet replied.
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Review titled Appointment system
by Anonymous - Posted on 13 August 2024
I went to the surgery before it opened and waited outside with everyone else. When I got in at 8 ish the staff was telling everyone there is a new system to book appointments. They were making old people do it on the Anima app on the phone. I work full time shifts and can not take my mobile into work to book appointments. I explained this and the lady just said ok and moved onto the next person ignoring what I had said. She always seems stressed. Who ever thinks this system is better has no idea. The booking system before was bad but this is worse than ever and tax payers like my self and old people will get untreated. I will have to go A&E and explain why I carnt see my own Drs. In february I had to pay private as my condition had got worse re not getting an appointment. The managers of this practice have no basic common sense.
Visited August 2024
Review titled Regis Medical Centre
Replied on 02 October 2024
Thank you for taking the time to leave your feedback. We are sorry you have had this negative experience but it appears you have been given incorrect information. Please visit our website www.yhp.org.uk where you will see all the information you need to contact us which you can do either by using our new on-line service, through the NHSapp or ringing or coming into our surgeries. Kind regards Amanda Shaw, Business Manager for Your Health Partnership
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Review titled Shocking booking system
Rated 4 stars out of 5
by Anonymous - Posted on 19 July 2024
Anima hard work but if you persevered could get call back and appointment in reasonable time. Just been on new nhs system and couldn't get appointment for 8 weeks! Assume all the doctors have gone away for the summer. I've paid 1000s into system over many years and its a joke, there is nothing wrong with the doctors or other staff its just the whole lot seems in need of a shake up. When you do get to see someone the waiting room is normally quite empty, this amazes me as to why you can't get an appointment for 8 weeks.
Visited July 2024
Regis Medical Centre has not yet replied.
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Review titled Appalling practice
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2024
Had results follow abdominal ultrasound and got informed there’s an issue with my liver. This was the start of May, it’s now near the end of June and I’ve had to chase to speak to a GP regarding follow up treatment. Spoke to a GP today who had no interest in what I had to say and just informed they are still waiting for gastro team to respond to them. They are not prepared to recheck my liver function nor book me in for a cholesterol check despite an issue with the liver. Have immediate family with liver conditions so obviously quite concern. Feel like I have not been took seriously and still no closer to what’s happening with the liver. I appreciate there is delays but to not even be give reassurance by the GP and to refuse to do any bloods in the mean time is appalling and really disappointed in the practice.
Visited June 2024
Review titled Regis Medical Centre
Replied on 24 June 2024
Dear patient, thank you for taking the time to leave your feedback. Please accept our apologies for any inconvenience and distress this is causing you but unfortunately you have not given us your details to enable me to investigate this further for you. Please contact our Duty Manager and they will be able to look into this for you and try to resolve your issue. Amanda Shaw, Business Manager, Your Health Partnership.