Rhyddings Surgery
71 Union Road, Accrington, Lancashire, BB5 3DDContact details and opening times
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Reviews
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Review titled Terrible communication
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
2 months ago I had a BP test through the pharmacy. The results were quite high so I was advised to get straight in touch with my GP. My husband dropped the results off at reception. I was told someone would ring me. Nothing came I rang back 3 days later to be told the same thing. On the 4th day I finally got a call asking what I wanted. I explained about the BP results. They hadn’t even been handed to a health care professional and had been left behind reception. I finally got a call from the GP with the results a month later to be told I required urgent blood tests. I made the appointment, arrived 5 minutes before the appointment time. Booked in at reception and sat down. Others started arriving after me and were called in. 20 minutes after my appointment time I went to reception to ask if I was next due to only nipping out of work. She looked at the screen to tell me I didn’t show up. Then it turned out the receptionist hadn’t booked me in. I had to go back to collect the blood forms so I could take my own blood. They then failed to put a blood bottle in, instead replaced it with a urine bottle. So my husband had to go to the surgery collect the blood bottle come to my work to wait while I took my own blood (bearing in mind I hadn’t even used a syringe before) and then dropped it off. Hopefully it will get to the lab and not left behind reception. It’s also showing results on my GP records from last week for somebody’s urine sample. It’s not mine as I haven’t given one until today.
Visited April 2024
Review titled Rhyddings Surgery
Replied on 07 May 2024
Thank you for your feedback. I can confirm that we have spoken with you directly, to clarify and discuss your experience. Please contact the surgery directly, if there is anything further we can help you with.
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Review titled This practice gets it just right
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2022
Receptionist are well trained, polite, professional and knowledgeable. The Doctors are consistently very good and genuinely care about positive patient outcomes. As in all parts of the NHS patience can be required to access the service due to capacity and demand, however the team clearly all work together well to provide the best service to their patients
Visited November 2022
Review titled Rhyddings Surgery
Replied on 30 November 2022
Dear Sir/Madam, Thank you so much for your very kind review. It is a great encouragement to our staff. We do strive to give you excellent caring service, and we endeavour to improve continuously. You our patients are at our heart. It is a joy to serve you and our community. God bless.