Richford Gate Medical Centre
Richford Gate, Richford Street, London, Greater London, W6 7HYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Exceptional service
Rated 5 stars out of 5
by Kath Kelley - Posted on 14 March 2025
Last week whilst looking after grand kids on the south coast I developed an infection I called for a telephone consultation. I was called at 9 am and after providing a photo of the infected area a prescription was issued to a chemists near where I was staying I was also given clear and strict instructions what to do if I felt worse. Subsequently, the chemist closed early and would not have been available to issue the prescription So, called reception explained and she very quickly said she would email DR …. He called me again and sent the prescription to an alternative chemist. All in all marvellous and I am really grateful Wonderful service Thanks Dr ….and Richford gate.
Visited March 2025
Richford Gate Medical Centre has not yet replied.
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Review titled Absurdly patronising receptionist.
Rated 3 stars out of 5
by Nicholas Chase - Posted on 09 October 2023
Normally I would never leave a review of a GP surgery, I understand it is complicated and underfunded and we are lucky to have the NHS we do. Richford Gate has been excellent and I generally find it to be an efficient surgery with excellent doctors. However, there is a receptionist there that is so rude it is almost amusing. Calling on the morning of 9th Oct 2023 at 08:15, after the usual tutting preamble and condescending tone while I explained my issue, I was told to 'send a nice and polite email' to the prescriptions address and they might be able to help me, when she reiterated the 'nice and polite' requirement I felt compelled to remind her say I was not a child with all due respect would prefer not to be patronised. I have been on the receiving end of her inquisitorial and suspicious line of questioning before and assume that the numerous reviews that mention a 'very rude receptionist' are all about the same person. It is such a shame. I am sure it is a stressful and often thankless job, but there is more than an inkling that this particular individual really enjoys the power she can wield over callers that may well be in distress.
Visited October 2023
Richford Gate Medical Centre has not yet replied.
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Review titled Very professional
Rated 5 stars out of 5
by Liz Cooper - Posted on 03 August 2023
As an 85 year old in a quandary as to whether I should go on holiday in 6 days time as I had an unexpected symptom, the Doctor was very knowledgeable about the symptom and explained the timescale of possible treatment. It therefore provided me with the relevant information with which to make my decision. Post Cript I am going on holiday!
Visited August 2023
Review titled Richford Gate Medical Centre
Replied on 23 October 2023
Dear Liz, We really appreciate the time you have taken to share your experience and thank you for your positive feedback. Our team is hard at work trying to continuously improve our service and it’s always rewarding to hear your kind words. Many thanks, Richford Gate Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by Sharon - Posted on 17 March 2023
I am extremely happy with my appointment today. The practice pharmacist was well informed and able to answer and reassure me with every question I asked. I have been a patient here for 40 years. Happy.
Visited March 2023
Review titled Richford Gate Medical Centre
Replied on 09 May 2024
Dear Sharon, We really appreciate the time you have taken to share your experience and thank you for your positive feedback. Our team is hard at work trying to continuously improve our service and it’s always rewarding to hear your kind words. Many thanks Richford Gate Medical Practice
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Review titled Always have a good experience
Rated 5 stars out of 5
by San - Posted on 17 March 2023
Today I saw one of the practice pharmacists she was very friendly and smiley which which was lovely. Clinically she was very knowledgeable and was able to answer all my questions.
Visited March 2023
Review titled Richford Gate Medical Centre
Replied on 23 October 2023
Dear San, We really appreciate the time you have taken to share your experience and thank you for your positive feedback. Our team is hard at work trying to continuously improve our service and it’s always rewarding to hear your kind words. Many thanks, Richford Gate Medical Practice