Richmond Road Medical Centre
136 Richmond Road, London, Greater London, E8 3HNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Health care at their convenience
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2025
Requested to have further blood tests. Usual struggle to get appointment. Had to work extra time every day this week to make up time in order to attend today. Not keen on having this done as 2 weeks ago it took 2 of them to find a vein and I ended up with bruises on both arms and hand. Inconvenient time to say the least. Left work and had a nightmare journey so arrived 10 minutes late. Told too late to be seen. Absolutely no consideration for the patient and response full of meaningless insincere platitudes. Practice is so keen and flexible to engage with me when it concerns things they get funding for and brownie points such as flu / covid jabs or open days, but rigid, unhelpful and uncaring when it is actually important
Visited February 2025
Richmond Road Medical Centre has not yet replied.
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Review titled What more could you want ?
Rated 5 stars out of 5
by Robert Green - Posted on 09 June 2023
Upon my first visit to this practice as a new patient I found the experience to be every bit as good as I could have expected, the receptionist were polite and helpful and the person who conducted my new patient assessment was both friendly helpful and very professional, my appointment was conducted precisely on time and my second appointment was also booked straight away before I left the surgery, what more could anyone ask for ?
Visited June 2023
Richmond Road Medical Centre has not yet replied.
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Review titled Terrible admin service
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
Difficult to get an appointment. Reception desk is manned by girls on their phones on Instagram and chit chatting. No customer service, no welcome reception, an automated check in machine that often doesn’t work. No human warmth at entry to surgery which is what sick people need. A smile. A warm welcome and efficient customer service. Waiting room was packed with annoyed people who had been waiting for way too long. I was told A diagnosis before if even had any blood tests. I will be changing my surgery after my experience here.
Visited May 2023
Richmond Road Medical Centre has not yet replied.
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Review titled Hard to get an appointment
by Sarkx75 - Posted on 29 May 2023
Really hard to get an appointment. Admin staff leave you on hold or else they hang up accidentally. When I attend in person really poor manners from some staff. I've seen a doctor a few times at the clinic, and they're great, but the way its run administration / management is horrible. Also, just got prescribed medication by an administration staff after asking for a doctors phone appt. They said they give all their patients that medication, but there are lots on the market and said I'd like to speak to the doctor. [Very unhappy with 'Appointments'] [Very unhappy with 'Treatment'] [Unhappy with 'Staff attitude']
Visited April 2023
Provided by Care opinion
Richmond Road Medical Centre has not yet replied.