Richmond Surgery
Richmond Close, Fleet, Hampshire, GU52 7USContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very good service from Admin Team
Rated 5 stars out of 5
by Geraldene - Posted on 13 October 2023
We are moving to the area from East Midlands as my husband is unwell, and we want to be closer to family. My daughter uses this practice, and as we both need medication, I have tried to sort everything out before we move. I have been amazed at the excellent level of service I have received so far, with registering and getting online access. The email replies have been speedy and extremely helpful and nothing seems too much trouble. This bodes very well for the future. We do not get this excellent level of service where we currently live so thank you Admin Team for making my life a little easier!
Visited October 2023
Review titled Richmond Surgery
Replied on 16 October 2023
Dear Patient, Thank you very much for taking the time to leave your lovely feedback here. Our surgery teams work very hard to ensure a first class patient experience in all departments. Our administration team are always very efficient and happy to help with any relevant queries as you have discovered. I will pass your feedback to them and know they will be delighted. Thank you again. Best regards, Lavinia Pollard Patient Liaison Manager
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Review titled COVID Jab
Rated 5 stars out of 5
by Colin Lethbridge - Posted on 18 September 2023
I had my COVID booster jab on 15/09/23. The two ladies carrying out the jabs were wonderful. I didn’t feel a thing when I was given my jab. What an excellent service.
Visited September 2023
Review titled Richmond Surgery
Replied on 19 September 2023
Dear Mr Lethbridge, Thank you very much for taking the time to leave your positive feed back here. I will pass your feedback to the staff concerned and I know they will greatly appreciate that you have mentioned them. Thank you again, Lavinia Lavinia Pollard Patient Liaison Manager
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Review titled Reliable Practice
Rated 4 stars out of 5
by Ben Pollard - Posted on 23 August 2023
I was dealt with promptly and professionally. I now have the medicines I need to return to work. It’s useful they have their own pharmacy attached to the practice.
Visited August 2023
Review titled Richmond Surgery
Replied on 04 September 2023
Dear Mr Pollard, Thank you very much for taking the time to leave your review here. Our staff are always made aware of these reviews and are grateful to patients for doing so. Best regards, Lavinia Pollard Patient Liaison Manager
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Review titled Excellent Nurse
Rated 4 stars out of 5
by Anonymous - Posted on 31 August 2023
I recently attended the surgery for some blood tests and can only praise the nurse who took the bloods. As I have very fine thready veins I have, in the past, had some very bad & painful experiences. Not so this time, I was met by a smiling nurse who listened when I explained my situation and, using a very fine needle, was able to extract the blood easily. My sincere thanks to her for her care and professionalism.
Visited August 2023
Review titled Richmond Surgery
Replied on 04 September 2023
Dear Patient, Thank you very much for leaving your lovely feedback about our nurse who took your bloods. I will ensure the Nurse Manager and her team are made aware of this. I know it will be much appreciated by them all. Thank you again. Best regards, Lavinia Pollard Patient Liaison Manager
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Review titled A very good practise
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2023
Over 30 years as patients my wife and I have found that the Richmond Surgery's medical care has been of the highest order; GP's and supporting staff alike. In recent months we have had very prompt and helpful responses by the reception staff and various nursing staff. The GP's have been very caring, effective and going the extra mile from initial face to face appointments and follow up telephone calls. This coupled with very friendly and positive environment makes you feel comfortable that you as a patient and your medical needs are regarded as important to them. Compared with friends experiences of other surgeries around the country, Richmond Surgery sets a very very good example.
Visited July 2023
Review titled Richmond Surgery
Replied on 27 July 2023
Dear Patient, Thank you very much for taking the time to leave your positive feedback here for us. All our staff strive to deliver the highest standard of patient care at all times. It is lovely to read that you have experienced this over recent months. I will ensure that all staff are made aware of your kind words and know they will be greatly appreciated by everyone. Best regards, Lavinia Patient Liaison Manager
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Review titled Excellent Skeletal & Muscular Clinic
Rated 5 stars out of 5
by malcolm munro - Posted on 06 July 2023
I attended the clinic this week for assessment on my hip and neck problems. I really appreciated the positive comments made and the suggested rehabilitation exercises given. I can certainly recommend this clinic.
Visited July 2023
Review titled Richmond Surgery
Replied on 10 July 2023
Dear Mr Munro, Thank you very much for taking the time to leave your positive feedback for our MSK Practioner. I know they will appreciate you doing this and I will ensure they know about it. Thank you again. Lavinia Lavinia Pollard Patient Liaison Manager
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Review titled Fantastic team
Rated 5 stars out of 5
by Mrs Mahoney - Posted on 07 September 2023
From the initial call, to triage then the final procedure, I have nothing but praise for the whole team. So pleased with the final result! Thank you.
Visited July 2023
Review titled Richmond Surgery
Replied on 11 September 2023
Dear Mrs Mahoney, Thank you very much for taking the time to leave your feedback here . We are very pleased to hear your experience from start to conclusion was so positive. I will pass your feedback to our staff and know they will really appreciate your kind feedback. Thank you again, Lavinia Pollard Patient Liaison Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anne Raffermati - Posted on 28 June 2023
A well organised and caring practice with caring and competent staff. Always received a prompt and satisfying service and I always feel they all do their very best for their patients. I have every confidence in them and the way the practice is managed.
Visited June 2023
Review titled Richmond Surgery
Replied on 03 July 2023
Dear Mrs Raffermati, We are very grateful to you for leaving your lovely feedback here. I will make sure all of our teams are aware that you have written this review. We are committed to delivering the best possible patient experience and are pleased to hear that you have every confidence in us. Thank you again, Lavinia Pollard Patient Liaison Manager
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Review titled Physician Associates
Rated 4 stars out of 5
by Anonymous - Posted on 30 May 2024
I have had dealings with both Physician Associates at Richmond Surgery and each time they have taken the time to understand and explore the issue and have then referred me caringly but also promptly to the correct hospital department.
Visited May 2023
Review titled Richmond Surgery
Replied on 30 May 2024
Dear Patient, Thank you very much for taking the time to leave your positive feedback for our Physician Associates here. All our Clinicians and Staff work to very high standards and we always appreciate when this is recognised. I have passed your lovely message on to both Mr Kirkus and Ms Hancock. Thank you again for leaving your positive feedback on NHS Choices. Best regards, Lavinia Pollard Patient Liaison Manager
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Review titled Help with problems with medication and a repeat prescription
Rated 4 stars out of 5
by Anonymous - Posted on 07 March 2023
Reception went above and beyond to help resolve our problems with medication and a repeat prescription. The receptionist took our 2 questions to a manager and phoned me back with the answers. She even held on to my number so that she could make sure when she returned from her break that I had the answers I needed.
Visited March 2023
Review titled Richmond Surgery
Replied on 08 March 2023
Dear Patient, Thank you very much for leaving your lovely review about our reception staff. I have ensured that they know about your feedback and they really appreciate you taking the time to do this for them. Our Reception Manager and her team work very hard to offer first class service to all our patients and often go above and beyond to achieve this. Thank you again for your kind words. Best regards, Lavinia Pollard Patient Liaison Manager