Richmond Surgery
Richmond Close, Fleet, Hampshire, GU52 7USContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Positive treatment and overall experience.
Rated 5 stars out of 5
by Brian Little - Posted on 19 December 2022
I attended the Surgery on 13 December for diagnosis of chronic elbow pain. The member of the Surgery Team immediately took time to explain the injury in detail, the options for treatment and recommendations; as well as answering all my questions. I came away reassured and very clear on the way forward. The visit further reinforced my extremely positive opinion of the Richmond Surgery.
Visited December 2022
Review titled Richmond Surgery
Replied on 19 December 2022
Dear Mr Little, Thank you for taking the time to leave your positive feedback. We are pleased to hear that you received prompt advice and treatment options for your injury. We will pass your review on to the member of the surgery team who will be happy to know that her consultation with you, was so effective. Our whole surgery team will glad to hear that you have such a positive opinion of the surgery. We hope your injury is healing well now. Thank you again, Lavinia Pollard Patient Liaison Manager
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Review titled Great practice
Rated 5 stars out of 5
by Jane Francis - Posted on 28 June 2023
Everyone in the surgery is always so kind and helpful - even when I've been a total idiot and missed a call back or rang about something which turns out to be nothing. The doctors seem to work such long hours to provide everyone with care - my son’s prescription was available after nine at night. We are so lucky as a community to have you as a surgery with so many wonderful and kind staff working in it. Thank you for everything!
Visited December 2022
Review titled Richmond Surgery
Replied on 03 July 2023
Dear Mrs Francis, Thank you very much for taking the time to leave your lovely review here for us. I will ensure they are all made aware of your feedback. Everyone at the surgery works hard to ensure our patients receive the highest standard of care. From our lovely reception team to our dedicated doctors. Thank you again, Best regards, Lavinia Pollard Patient Liaison Manager
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Review titled Failed contact
Rated 2 stars out of 5
by Jon Porter - Posted on 10 February 2023
I wish to highlight a significant issue with your 'GP will call you' service . I have a work phone which is used throughout the day, so on three different occassions whilst I was waiting for a call from my GP the call came whilst I was already on the phone. He left a message but when I called straight back I had to go through the whole automated call handling process, and even after enduring that I was still not able to speak to him, but was offered the opportunity to make another 'call back' appointment. I fully appreciate GPs are busy people, we all are, but feel the current process does clearly not account for any situations like this. All I am trying to do is get some medication for an enlarged prostate but I now feel it is less painful to just put up with my problem rather than keep trying to speak to my GP.
Visited December 2022
Review titled Richmond Surgery
Replied on 15 February 2023
Dear Mr Porter, I am sorry you have experienced difficulties taking a phone call from the surgery on the mobile number you have given us to contact you. NHS Choices is for feedback, positive or otherwise. It is not the appropriate forum to advise you are having difficulties obtaining medication. Our GPs can each have in excess of 40 telephone consultations per day in addition to other clinical duties, therefore being put through to the GP when you call back is not possible. Please consider using the Patient Triage Service if receiving a phone call is difficult. You can ask via this service to receive a text back. The link to Patient Triage is available on our website. I have sent the link via an SMS message to the mobile phone number we have on your record. If the medication is one that your GP has already prescribed for you there are three ways you can request it again. • Ask your nominated pharmacy to request it on your behalf. • Email your request to our dedicated prescription email address. I have sent this address to your mobile phone number too. • Write it on a piece of paper and putting in the repeat prescription box at the surgery. All prescriptions must be requested in writing. If your issue has not already been resolved, please call and speak to our reception team and explain the difficulties you have receiving a telephone call. You can request a text message response if you are unable to offer an alternative telephone number to receive a phone call. Best regards, Lavinia Pollard Patient Liaison Manager
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Review titled Great Flu Clinic
Rated 5 stars out of 5
by Colin Lethbridge - Posted on 20 September 2022
I attended the Richmond Surgery Flu clinic on Saturday, 17th of September. All the staff were very efficient and professional. I never felt the injection at all and I didn't have to wait for more than a few seconds. Well done to all the staff.
Visited September 2022
Review titled Richmond Surgery
Replied on 26 September 2022
Dear Mr Lethbridge, Thank you very much for your lovely comments about our Flu Clinic on Saturday 17th September. Your comments have been passed on to the team. Your appreciation of their efforts is gratefully received. Thank you taking the time to leave your comment. Best regards, Lavinia Pollard Patient Liaison Manager
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Review titled Good doctors and practitioners
Rated 4 stars out of 5
by Anonymous - Posted on 28 October 2022
During last three months I have received excellent help and treatment from the surgery and admin staff. My needs were serious resulting from a holiday abroad. They were quick to respond and arrange urgent treatment from Frimley Park Hospital.
Visited August 2022
Review titled Richmond Surgery
Replied on 05 December 2022
Dear Patient, Thank you for taking the time to write your review, it is greatly appreciated. We are pleased that we delivered excellent service from all areas of the practice's teams for you. We will pass your feedback on to the staff involved. Thank you again, Donna Brennan, Managing Partner & Drs Sinclair & Partners