Richmond Surgery
Richmond Close, Fleet, Hampshire, GU52 7USContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Hard to book an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 29 November 2024
Tried to book an appointment for my child today. Called in as soon as the practice opened and was told that I have to use the NHS 'Healthier together' app. Quickly downloaded and configured this, talented my child's details and was told by the app that I could have an online consultation or to call the practice. Obviously calling the practice to book an in-person appointment is apparently no longer possible, so it seems that the only option now is for an online consultation with no time specified - you just have to wait for a call back. This isn't good enough. I did try to call back to confirm this is really the case with the practice, but found I was now number 19 in the queue. The government really, really need to do something.
Visited November 2024
Review titled Richmond Surgery
Replied on 29 November 2024
Dear Patient, Thank you for your review and apologies that you have had a poor experience on this occasion. The Healthier Together app is designed to make it faster and easier for you to obtain the assistance required. The online consultations are triaged by the GPs, allowing them to prioritise the most urgent cases. All consultations are dealt with on the day they are received. We would like to discuss this matter with you further but are unable to do so for Anonymous posters. If you would like to contact us on the surgery email, we would be happy to respond. David Fry Deputy Practice Manager
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Review titled Telephone query
Rated 3 stars out of 5
by Gill Bryant - Posted on 07 October 2024
I telephoned today and spoke to such an efficient and friendly lady. It's just what we need when worried or nervous about something. Thank you so much to her
Visited October 2024
Richmond Surgery has not yet replied.
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Review titled First class experience
Rated 5 stars out of 5
by Mrs E McMahon - Posted on 28 August 2024
From a speedily answered telephone call when I was helped by a kind and friendly receptionist to a same day face to face appointment impressed me greatly. Dr Pal had a reassuring manner and quickly diagnosed the problem. A prescription was issued and filled at the pharmacy and I was back home and beginning the treatment within the hour. It would be very hard to beat this service. Thank you
Visited August 2024
Review titled Richmond Surgery
Replied on 05 September 2024
Dear Mrs McMahon, Thank you very much for taking the time to leave your lovely feedback here. I have ensured that both staff have been made aware of your kind words. We do strive to give first class service to all our patients and it is good to know you appreciated it on this occasion. Thank you again. Best regards, Lavinia Pollard Patient Liaison Manager
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Review titled Very Efficient Service
Rated 5 stars out of 5
by Mark Brett - Posted on 15 November 2024
From the initial online triage service, to the diagnosis and collection of antibiotics, the whole process was fast and seamless. Top marks to my G.P. and the software process involved.
Visited July 2024
Review titled Richmond Surgery
Replied on 29 November 2024
Thank you Mr Brett for your kind feedback. We are really grateful when someone takes the time to leave positive comments, it makes the effort put in by all the staff here at the surgery worthwhile. David Fry Deputy Practice Manager
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Review titled Almost Certainly The Best Practice In Fleet
Rated 5 stars out of 5
by John Sheehan - Posted on 22 July 2024
Despite an Internet Outage and all their systems down, my procedure was carried out with the usual kindness, and care and in a totally professional manner. I can’t praise this Practice too highly. l am so fortunate to be a Patient.All Staff at every level absolutely very caring. Am truly grateful. John S
Visited July 2024
Review titled Richmond Surgery
Replied on 22 July 2024
Dear Mr Sheehan, Thank you very much for taking the time to leave your lovely feedback here. The Global IT Outage certainly caused a little disruption to our services very early on Friday 19th July. In accordance with our Business Continuity Plan we quickly managed to continue providing necessary services to our patients. I am very pleased to hear that your appointment proceeded without issue that day. I have ensured that the staff involved with your care are made aware of your kind message. I know they will greatly appreciate it. Thank you again, Lavinia Pollard Patient Liaison Manager
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Review titled Great Service & Exceptional Care
Rated 5 stars out of 5
by Simon - Posted on 17 June 2024
Hi, I’m just contacting you to say what an excellent service and care I am receiving from everyone at the Richmond Surgery not only this year but long before that. My most recent need to seek treatment was expertly dealt with as usual by my Doctor, as well as today’s urgent aftercare visit organised by a lovely lady on reception and your wonderful nurse. I really appreciate the brilliant job you are all doing for me and my family, thank you
Visited June 2024
Review titled Richmond Surgery
Replied on 17 June 2024
Dear Simon, Thank you very much for taking the time to leave your lovely feedback. We always work to the highest standards and it is good to hear when we are doing a great job from a patients perspective. I will pass your kind message to the staff involved and know they will really appreciate it. Many thanks again, Lavinia Pollard Patient Liaison Manager
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Review titled Professional service
Rated 4 stars out of 5
by Jenny - Posted on 17 June 2024
‘When I called to make my appointment I did not have to wait very long to be answered. The receptionist was very helpful and found me a suitable appointment within a very reasonable time frame. On the day of my appointment check in was easy- via the self check in screen. My appointment was on time. Nurse was very professional and friendly and made me feel at ease. I was very happy with the whole service provided. Thank you.’
Visited June 2024
Review titled Richmond Surgery
Replied on 19 June 2024
Dear Jenny, Thank you very much for taking the time to leave your lovely feedback here. Our reception team members always work hard to help patients in a timely manner. Our Practice Nurses are professional and friendly and it is good to know they made you feel happy throughout your appointment. I have passed your lovely message on to both teams and they really appreciate it. Thank you again. Best regards, Lavinia Pollard Patient Liaison Manager
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Review titled Great caring practice
Rated 5 stars out of 5
by Jenny napier-ford - Posted on 18 June 2024
Thank you for looking after our dad whilst he was staying at the fab Hill House Nursing home. We understand that every time the nurses at the home contacted you on behalf of dad you have been able to support. So thank you
Visited June 2024
Review titled Richmond Surgery
Replied on 19 June 2024
Dear Jenny, Thank you very much for taking the time to leave your kind feedback here. We are especially grateful that you did this at such a difficult time for your family. Please accept our sincere condolences to all your family. I have made the surgery team aware of your message of thanks and it has been greatly appreciated by us all. Best regards, Lavinia Pollard Patient Liaison Manager
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Review titled Give prompt investigation
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2024
Shared a concern abd was seen the same day with follow blood tests and the next day scan organised. Received texts from the practitioner informing me of scan, a relevant blood test result for the scan and when results received which thankfully all clear. Additional advice given have been followed up and although one aspect still exists, concerns have been greatly minimised.
Visited May 2024
Review titled Richmond Surgery
Replied on 22 May 2024
Dear Patient, Thank you very much for taking the time to leave your feedback. Our staff all work to provide high standards of service and are always pleased to know when we have met our patient's expectations. I am glad to hear your test results were clear and your concerns reduced. Thank you again and best regards, Lavinia Pollard Patient Liaison Manager
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Review titled Really helpful and attentive
Rated 5 stars out of 5
by Anonymous - Posted on 08 July 2024
I received great patient care recently at the surgery, I had a telephone consultation followed by an appointment and was given time to discuss my feelings and menopausal symptoms. I did not feel rushed and felt that the Physician Associate really had time for me and offered several different treatments. She even called me back having thought about my personal issues and suggested something else for me to try. I am so grateful for her time and wish I had made an appointment months ago! Thank You!
Visited April 2024
Review titled Richmond Surgery
Replied on 10 July 2024
Dear Patient, Thank you very much for taking the time to leave your lovely feedback about one of our Physician Associates here. I know she will greatly appreciate your kind words. I am glad you received the clinical support you needed and are now feeling better. Best regards, Lavinia Pollard Patient Liaison Manager