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Rickleton Medical Centre

Office Row, Rickleton, Washington, Tyne and Wear, NE38 9EH

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Reviews

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  1. Review titled Poor experience

    Rated 1 star out of 5

    by Anonymous - Posted on 28 July 2023

    I hardly ever need to make a GP appointment when I do need an appointment, I know I’m not going to pass the receptionist assessment. Before you get an appointment you must first prove that your head fell off. Once you pass the receptionist assessment you are told yes or no to the suitability of an appointment. The surgery really need to invest more resource into customer training and improving their manner in the team that is the first point of contact. The receptionist who dealt with me was rude, made it quite clear I wasn’t suitable for an appointment and was in a rush to get me off the phone. Very disappointing.

    Visited July 2023

    Report as unsuitable

    Review titled Rickleton Medical Centre

    Replied on 08 November 2023

    Dear Patient, Thank you for your comments. I'm sorry to hear of the problem that you encountered and I have spoken to our reception staff. If you would like to discuss your concerns I would be happy to help and address them. Best wishes Rickleton Medical Centre D Webster Practice Manager

    Report as unsuitable