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Rise Park Surgery

Off Revelstoke Way, Nottingham, Nottinghamshire, NG5 5EB

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Reviews

Displaying 1 to 10 of 22

  1. Review titled Extremely Poor Service

    Rated 1 star out of 5

    by Anonymous - Posted on 28 October 2024

    Called at 8am for an appt on the day. Left some specific information with the receptionist to help ensure I was directed to the right member of staff which ended up being a waste of time. Got a booking link for an appt (in a few weeks time) with the clinician I clearly asked not to get booked an appt with, and was not given an appt on the day. I rang back at 10am to discuss this with the reception staff, who was not kind at all in their response, was dismissive and hung up. I ended up being allowed to send one message to the triage system online. As they have used all their appts on the day, I was told that I needed to book a routine appt. I informed the surgery that I will be moving in a few weeks time, hence why I can not book an appt for that timeframe, and they refused to see me and said I can wait and book an appt with a new gp instead. Terrible!

    Visited October 2024

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    Rise Park Surgery has not yet replied.


  2. Review titled Extremely Disappointing

    Rated 1 star out of 5

    by Toni Ann Smith - Posted on 22 August 2024

    My Mother is 83 years of age and has recently been trying to see a doctor at this practice. This appears to be impossible! She has called on numerous occasions over the last 3-4 weeks only to be told that there are no appointments available. I myself have told her to make an appointment as I am growing concerned about her health. Yesterday she set her alarm and went down to the surgery at 7:50am she cued patiently and when asked what she wanted she asked for an appointment to see a doctor. The Receptionist asked what her problem was (which I understand - I work for the NHS myself). She explained her problem and was told that a doctor would call her back the same day. She didn't get a telephone call but instead received a text message saying that her complaint wasn't deemed as urgent and that she could have a routine appointment in 4 weeks time. They did however say that she could call 111 if she got any worse. Now i'm not medically trained but my mother is 83 with legs that are swelling constantly, exhaustion, and some shortness of breath. She has not seen a doctor face to face in this surgery for almost 4 years. I am totally astonished that from a quick question by a receptionist you can deem that hers needs are not urgent. I have myself tried to ring and speak to your practice manager this morning but to no avail - I was number 1 in the queue only to be cut off after 10 minutes of waiting. Rest assured I will be moving my mothers care elsewhere and looking into your complaints procedure.

    Visited August 2024

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    Review titled Rise Park Surgery

    Replied on 29 August 2024

    Dear Ms Smith, Thank you for taking the time to leave a review and I'm sorry to hear that your Mum has experienced a problem trying to secure an appointment. Please could you contact me directly to discuss further either by calling 0115 927 2525 (after 10am) or by emailing me at jo.hynes@nhs.net. Just by way of reassurance the questions asked by the reception team have been designed by the clinicians to make a judgement when triaging the requests for appointments. However as I say I would welcome the opportunity to discuss this with you further. Kind regards, Jo Hynes Patient Services Manager

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  3. Review titled too busy to see Ill Patients

    Rated 3 stars out of 5

    by Anonymous - Posted on 08 May 2024

    My Wife had an Ear Infection in 1998 and was told to leave it a week on Paikillers to see if it clears , it did not , it was a further two weeks before the Dr referred her to the Hospital , by which time she had suffered some Permanent Hearing Loss . The Hospital put her on Antibiotics , but explained that she should have taken them sooner to prevent her hearing loss . My wife now has another Ear Infection and her Hearing is worsened , has taken antibiotics and told to return to GP if no improvement . She was told to wait a further Two weeks for to see her Dr again , possibly for a further appointment to Hospital . I can see it all happening again with further Permanent Loss due to extended waiting times . The Surgery may be trying its best , but is delivering a very Poor Service to its Patients . Lets not Mention being "ina phone queue" for 55 Minutes to speak to a person , or attending the Surgery and standing for an Hour to speak to a Receptionist , who then asks you to discuss your Medical issues in front of Everyone in the Queue . Its so frustrating to see a Beautiful Building Extension , but a greatly Reduced Practice ..

    Visited May 2024

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    Review titled Rise Park Surgery

    Replied on 15 May 2024

    Dear Anonymous, Thank you for your review. I’m sorry to hear that your wife has been suffering from an ear infection and I hope she is now feeling better. As of April 2024 all requests for an appointment with a Doctor or Nurse Prescriber are assessed by a Doctor so it may be that a Doctor has clinically evaluated that your wife needs a ‘check-up’ in 2 weeks and not before then following her course of antibiotics. If you would like a second opinion and for another GP to review your wife’s condition then please submit an online form or call the surgery. As regards waiting times for calls to be answered; sadly call waiting times are longer than we would like them to be and we try to deal with each request or query at the first point of contact to avoid the ‘please call back tomorrow morning’ scenario. On the day you left your review the average wait time for a call to be answered was 13 minutes and 41 seconds and we answered 238 calls that day. I appreciate that first thing in the morning the wait time will have been longer than nearly 14 minutes but please be assured that the team are doing all they can to answer the calls as quickly as they can. With reference to confidentiality in the queue issue we always ask that patients queue in an orderly manner and behind the ‘crowd barrier’ to afford the patient at the desk some privacy. We also have a radio playing in an attempt to drown out the conversation at the desk. However, to avoid this issue wherever possible we would always recommend that patients telephone us, submit their request online or ask if there is anywhere else they can talk if the query is of a sensitive nature. Once again thank you for taking the time to leave a review and please feel free to contact me directly at jo.hynes@nhs.net if you wish to discuss this matter further. Kind regards, Jo Hynes Patient Services Manager

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  4. Review titled Excellent service

    Rated 4 stars out of 5

    by Anonymous - Posted on 31 May 2024

    I would like to say a very big thank you to one of the secretaries. Unfortunately I am unable to give a name but within half an hour of leaving a message about a missed hospital procedure the hospital were in touch to rearrange appointment following a phone call from the secretary. I am so very grateful and commend you on excellent service.

    Visited May 2024

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    Rise Park Surgery has not yet replied.


  5. Review titled Great practice

    Rated 5 stars out of 5

    by Linda - Posted on 24 May 2024

    I left my old practice due to a total lack of respect and regard for the patient. Since registering with Rise Park I have been seen by a doctor and had hospital tests within 3 weeks. The receptionists have been so very helpful and professional to myself and husband. The doctor was amazing and listened!! I am so grateful I made the move.

    Visited May 2024

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    Rise Park Surgery has not yet replied.


  6. Review titled Appalling service

    Rated 2 stars out of 5

    by Anonymous - Posted on 19 April 2024

    Mum left hospital last week and took her new prescription to surgery. I was reassured that her new prescription would be ready and sent to the chemist in plenty of time before her hospital supply ran out. However a week later the chemist has not received it. I rang the surgery to be told that the prescription had not been sent and that they couldn’t do anything about it for 48hours. I reiterated the fact that my mum would then not have any medication and was told there was nothing they could do. They have now left a vulnerable old lady worried. The attitude of the lady I spoke to was awful, she really did not seem bothered or concerned. This is not good enough and concerns me.

    Visited April 2024

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    Rise Park Surgery has not yet replied.


  7. Review titled It’s a joke

    Rated 1 star out of 5

    by Anonymous - Posted on 15 October 2024

    Been ring everyday told to go to the surgery when the doors open at 8 in a morning queued to be then told all oppointments had gone for this every day for a week filled firm in at 830 to be told they had closed for that day Managed to get through to be told it was as 4 / 6 weeks for a oppintment been with this practise for nearly 30 years I know there under pressure but this is a absolute joke Not helpfull at all I work for NHS and know there under pressure but there taking to many clients on this practise used to be for residents of Rise park only

    Visited October 2023

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    Rise Park Surgery has not yet replied.


  8. Review titled Impossible to get a medical review by any means

    Rated 1 star out of 5

    by Lorraine Alexander - Posted on 14 July 2023

    Unable to get through by phone, ever. Went in person to the surgery, it was empty but I was told they were at capacity and no appointments of any sort available. I was told to attend urgent care or they'd send an online form. Opted for the form, when it arrived I could not complete the request as the form was also closed to new referrals until Monday! What a waste of time, no wonder A&E etc.. are so busy and massively over capacity. So off to urgent care now.

    Visited July 2023

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    Review titled Rise Park Surgery

    Replied on 09 January 2024

    Thank you for your feedback and allowing us the opportunity to respond. We are sorry your experience has not been great. All practices are struggling to meet the demand on its resources but at Rise Park we acknowledge that we need to continuously improve. We have been working on our systems to improve the patient experience and are continuously looking to improve. Changes we have made over the last few months have seen a 38% improvement on the phones and we hope future changes will continue to improve this. When we are at capacity, we will always provide the patient with the safest option to received care. We have a PPG where patients are encouraged to be active in practice development and you would be welcome to join the group. Thanks again, David Marks Business Development Manager

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  9. Review titled Efficient service

    Rated 5 stars out of 5

    by Tony Brown - Posted on 04 June 2023

    Despite the negative press regarding GP services I was pleasantly surprised with the service I have received recently. I used the triage facility for the first time and found it to be very straight forward to complete and submit. I got a prompt response and satisfactory follow up action. The staff at the surgery were all very polite and efficient and I am happy with the support I received.

    Visited May 2023

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    Review titled Rise Park Surgery

    Replied on 24 October 2023

    Dear Mr Brown, Thank you so much for taking the time to leave a review. Thank you too for the feedback regarding the online triage facility and I’m glad you found it easy to use and that you received prompt care. I will ensure the rest of the team are aware of your comments too; they will be very happy that you had a good experience at Rise Park Surgery especially as we all strive to provide the very best care we can to all our patients and the community. Thanks again and kind regards, Jo Hynes Patient Services Manager

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  10. Review titled Thank you!

    Rated 5 stars out of 5

    by Sarah - Posted on 10 May 2023

    Used the new Accurx system to ask for an appointment this morning, had a reply within a couple of hours with an appointment for today. Attended, waited no more than 15 minutes and was consulted by Dr Aftab who listened and actioned accordingly. Thank you, times are very tough at the moment in GP land and todays experience was definitely very positive for me.

    Visited May 2023

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    Review titled Rise Park Surgery

    Replied on 24 October 2023

    Dear Sarah, Thank you so much for taking the time to let us know of your positive experience. I'm so glad to hear that you found the new online way of requesting an appointment to be useful and that you were assessed quickly and that you received medical care in a timely manner. I will certainly pass on your comments to Dr Aftab too. Once again thank you and kind regards, Jo Hynes Patient Services Manager

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