Rise Park Surgery
Off Revelstoke Way, Nottingham, Nottinghamshire, NG5 5EBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled too busy to see Ill Patients
Rated 3 stars out of 5
by Anonymous - Posted on 08 May 2024
My Wife had an Ear Infection in 1998 and was told to leave it a week on Paikillers to see if it clears , it did not , it was a further two weeks before the Dr referred her to the Hospital , by which time she had suffered some Permanent Hearing Loss . The Hospital put her on Antibiotics , but explained that she should have taken them sooner to prevent her hearing loss . My wife now has another Ear Infection and her Hearing is worsened , has taken antibiotics and told to return to GP if no improvement . She was told to wait a further Two weeks for to see her Dr again , possibly for a further appointment to Hospital . I can see it all happening again with further Permanent Loss due to extended waiting times . The Surgery may be trying its best , but is delivering a very Poor Service to its Patients . Lets not Mention being "ina phone queue" for 55 Minutes to speak to a person , or attending the Surgery and standing for an Hour to speak to a Receptionist , who then asks you to discuss your Medical issues in front of Everyone in the Queue . Its so frustrating to see a Beautiful Building Extension , but a greatly Reduced Practice ..
Visited May 2024
Review titled Rise Park Surgery
Replied on 15 May 2024
Dear Anonymous, Thank you for your review. I’m sorry to hear that your wife has been suffering from an ear infection and I hope she is now feeling better. As of April 2024 all requests for an appointment with a Doctor or Nurse Prescriber are assessed by a Doctor so it may be that a Doctor has clinically evaluated that your wife needs a ‘check-up’ in 2 weeks and not before then following her course of antibiotics. If you would like a second opinion and for another GP to review your wife’s condition then please submit an online form or call the surgery. As regards waiting times for calls to be answered; sadly call waiting times are longer than we would like them to be and we try to deal with each request or query at the first point of contact to avoid the ‘please call back tomorrow morning’ scenario. On the day you left your review the average wait time for a call to be answered was 13 minutes and 41 seconds and we answered 238 calls that day. I appreciate that first thing in the morning the wait time will have been longer than nearly 14 minutes but please be assured that the team are doing all they can to answer the calls as quickly as they can. With reference to confidentiality in the queue issue we always ask that patients queue in an orderly manner and behind the ‘crowd barrier’ to afford the patient at the desk some privacy. We also have a radio playing in an attempt to drown out the conversation at the desk. However, to avoid this issue wherever possible we would always recommend that patients telephone us, submit their request online or ask if there is anywhere else they can talk if the query is of a sensitive nature. Once again thank you for taking the time to leave a review and please feel free to contact me directly at jo.hynes@nhs.net if you wish to discuss this matter further. Kind regards, Jo Hynes Patient Services Manager
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Review titled Excellent service
Rated 4 stars out of 5
by Anonymous - Posted on 31 May 2024
I would like to say a very big thank you to one of the secretaries. Unfortunately I am unable to give a name but within half an hour of leaving a message about a missed hospital procedure the hospital were in touch to rearrange appointment following a phone call from the secretary. I am so very grateful and commend you on excellent service.
Visited May 2024
Rise Park Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Linda - Posted on 24 May 2024
I left my old practice due to a total lack of respect and regard for the patient. Since registering with Rise Park I have been seen by a doctor and had hospital tests within 3 weeks. The receptionists have been so very helpful and professional to myself and husband. The doctor was amazing and listened!! I am so grateful I made the move.
Visited May 2024
Rise Park Surgery has not yet replied.
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Review titled Appalling service
Rated 2 stars out of 5
by Anonymous - Posted on 19 April 2024
Mum left hospital last week and took her new prescription to surgery. I was reassured that her new prescription would be ready and sent to the chemist in plenty of time before her hospital supply ran out. However a week later the chemist has not received it. I rang the surgery to be told that the prescription had not been sent and that they couldn’t do anything about it for 48hours. I reiterated the fact that my mum would then not have any medication and was told there was nothing they could do. They have now left a vulnerable old lady worried. The attitude of the lady I spoke to was awful, she really did not seem bothered or concerned. This is not good enough and concerns me.
Visited April 2024
Rise Park Surgery has not yet replied.
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Review titled Impossible to get a medical review by any means
Rated 1 star out of 5
by Lorraine Alexander - Posted on 14 July 2023
Unable to get through by phone, ever. Went in person to the surgery, it was empty but I was told they were at capacity and no appointments of any sort available. I was told to attend urgent care or they'd send an online form. Opted for the form, when it arrived I could not complete the request as the form was also closed to new referrals until Monday! What a waste of time, no wonder A&E etc.. are so busy and massively over capacity. So off to urgent care now.
Visited July 2023
Review titled Rise Park Surgery
Replied on 09 January 2024
Thank you for your feedback and allowing us the opportunity to respond. We are sorry your experience has not been great. All practices are struggling to meet the demand on its resources but at Rise Park we acknowledge that we need to continuously improve. We have been working on our systems to improve the patient experience and are continuously looking to improve. Changes we have made over the last few months have seen a 38% improvement on the phones and we hope future changes will continue to improve this. When we are at capacity, we will always provide the patient with the safest option to received care. We have a PPG where patients are encouraged to be active in practice development and you would be welcome to join the group. Thanks again, David Marks Business Development Manager
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Review titled Efficient service
Rated 5 stars out of 5
by Tony Brown - Posted on 04 June 2023
Despite the negative press regarding GP services I was pleasantly surprised with the service I have received recently. I used the triage facility for the first time and found it to be very straight forward to complete and submit. I got a prompt response and satisfactory follow up action. The staff at the surgery were all very polite and efficient and I am happy with the support I received.
Visited May 2023
Review titled Rise Park Surgery
Replied on 24 October 2023
Dear Mr Brown, Thank you so much for taking the time to leave a review. Thank you too for the feedback regarding the online triage facility and I’m glad you found it easy to use and that you received prompt care. I will ensure the rest of the team are aware of your comments too; they will be very happy that you had a good experience at Rise Park Surgery especially as we all strive to provide the very best care we can to all our patients and the community. Thanks again and kind regards, Jo Hynes Patient Services Manager
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Review titled Thank you!
Rated 5 stars out of 5
by Sarah - Posted on 10 May 2023
Used the new Accurx system to ask for an appointment this morning, had a reply within a couple of hours with an appointment for today. Attended, waited no more than 15 minutes and was consulted by Dr Aftab who listened and actioned accordingly. Thank you, times are very tough at the moment in GP land and todays experience was definitely very positive for me.
Visited May 2023
Review titled Rise Park Surgery
Replied on 24 October 2023
Dear Sarah, Thank you so much for taking the time to let us know of your positive experience. I'm so glad to hear that you found the new online way of requesting an appointment to be useful and that you were assessed quickly and that you received medical care in a timely manner. I will certainly pass on your comments to Dr Aftab too. Once again thank you and kind regards, Jo Hynes Patient Services Manager
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Review titled Best doctors Iv ever had
Rated 5 stars out of 5
by Monika - Posted on 05 May 2023
My 1 year old daughter became very seriously ill and was strugeling to breathe.The doctors and nurse and reception went above and beyond to help her while we waited for a ambulance. Im so grateful for this practise. Their reaction was fantastic.I went for a follow up 2 days later and the doctor listened to my concerns and checked over my daughter to put our mind at rest. Thank you so much from the bottom of my heart.
Visited May 2023
Review titled Rise Park Surgery
Replied on 30 October 2023
Dear Monika, Thank you for your review and I’m so glad we were able to help you and your daughter. Everyone who works at Rise Park Surgery has a huge part to play in looking after our patients and I’m glad that you received help from so many different people; both clinical and non clinical. I will share your feedback with the team and once again thank you for taking the time to let us know of your experience. Kind regards, Jo Hynes Patient Services Manager
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Review titled Efficient and effective online booking
Rated 5 stars out of 5
by Lisa - Posted on 14 February 2023
I contacted the surgery late last week with a family health concern, the lady was compassionate and incredibly helpful. I was then sent the link to request an appointment online and within 24hrs I received a reply from the GP and have subsequently been contacted by the surgery and an appointment has been made for me. Rise Park is a busy surgery but the online form was easy to complete and I received a response a lot quicker than I'd anticipated. I'd highly recommend using the online platform, it worked far better for me as I work and am unable to call first thing and wait my turn on hold. Thank you Rise Park surgery for an effective and efficient online service.
Visited February 2023
Rise Park Surgery has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
called the surgery for an appointment, iwas told there were none, the receptionist told me to call 111, which I did, they referred me back to my doctor, again i was told there were no appointments. and the surgery closes at 6pm, the receptionist then read the notes from 111, and said a doctor would call. the doctor sent a perscription. I still ohave the same medical problem, called the surgery again at 8am -i was 15 in the queue, waited well over an hour to get through to reception to be told there were no appointments the website states 7 doctors Iwas 15th in the queue how can this be, again ask to call 111 and was sent a link to try again the next day to get an appointment. clicked on the link to see there is staff training. just terrible, terrible service disgusting,
Visited February 2023
Rise Park Surgery has not yet replied.