Ritchie Street Group Practice
34 Ritchie Street, London, Greater London, N1 0DGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent out of hours service
Rated 5 stars out of 5
by C J - Posted on 13 January 2023
Spoke to out of hours. 5* service. Excellent communication. Set up required tests etc. Very helpful kind interested in my problems. Doctor could not have been better
Visited December 2022
Review titled Ritchie Street Group Practice
Replied on 16 January 2023
Dear CJ. Thank you for taking the time to share your positive experience with others and awarding 5 stars. Appreciated. Ash Ganger Practice Manager
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Review titled Excellent customer service
Rated 5 stars out of 5
by Ms Grant - Posted on 04 January 2023
Efficient acknowledgment and action of repeat prescription requests. Polite patient, and friendly reception staff whose customer service skills go above and beyond what is expected. Would highly recommend!
Visited December 2022
Review titled Ritchie Street Group Practice
Replied on 16 January 2023
Dear Ms Grant Thank you for your feedback. It really helps motivate staff to continue providing a patient focused service. We are working hard to improve all areas of our service and i am so pleased that you have noticed and awarded us 5 stars. Thank you once again. Regards Ash Ganger Practice Manager
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Review titled Customer service
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2022
Customer service that I had to was of the best it’s good to know that someone and the end of the phone know what they are doing it make you feel so comfortable
Visited November 2022
Review titled Ritchie Street Group Practice
Replied on 23 December 2022
Dear patient Thank you for your kind praise. It is greatly appreciated. Regards Ash Ganger Practice Manager
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Review titled Very impressed
Rated 5 stars out of 5
by John Powell - Posted on 14 November 2022
I've hardly needed to bother the practice in the last 15 years but in the last few months I have relied on their help and found the service extremely impressive. Quick, pleasant, friendly, and reassuring. I feel very lucky.
Visited November 2022
Review titled Ritchie Street Group Practice
Replied on 23 December 2022
Dear Mr Powell Thank you for your kind words. I am so please to read that the changes that we are made have been noticed. I hope you continue to have positive experience with us. Regards Ash Ganger Practice Manager
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Review titled Considering all the challenges these days, very good
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2022
I moved to this practice 3 years ago after losing trust in the surgery I had been with for nearly 50 years. The contrast was immediate – effective response by doctors, a professional team at reception, and good administration. It's disappointing therefore to read of negative experiences of others. These seem to focus largely on the appointment system, and involve 2 complaints: (1) That appointments can only be made for the same day. This does seem to be unduly restrictive. (2) difficulty in getting through to the surgery. While I usually have to wait 10 - 15 minutes to get through on the 8 o'clock call, that does not, in these resource constrained times, seem all that unreasonable. I have also made use of the Econsult system to report medical issues, and have found that very useful, with a relatively quick response, followed up where necessary with a face-to-face appointment.
Visited October 2022
Review titled Ritchie Street Group Practice
Replied on 23 December 2022
Dear patient Thank you for your kind words and supportive comments. Your comments have been shared with the team and is greatly appreciated in boosting our moral. Our staff have been working under very difficult circumstances over the last few years and comments like your have really helped us to continue doing the best that we can. Regards Ash Ganger Practice Manager