Ritchie Street Group Practice
34 Ritchie Street, London, Greater London, N1 0DGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good services
Rated 5 stars out of 5
by JPF - Posted on 13 August 2024
I had 2 consecutive appointments on 12/8/24 with a practice clinical pharmacist, and with a practice healthcare assistant, for my annual prescriptions medications check, and my annual health check. I was very pleased with the helpful, informative, wide-ranging checks, questions and answers and I will undertake various other tests and checks to follow up. I understand that my health depends on my own actions and behaviour - lifestyle, food, exercise etc. - as well as help, advice and action from healthcare providers, and I feel supported and encouraged by the doctors, nurses, pharmacists, healthcare assistants, receptionists at Ritchie Street Group Practice, and the links they have with other types of healthcare. I just wish it wasn’t so difficult and time-consuming to make an appointment by phone/online.
Visited August 2024
Review titled Ritchie Street Group Practice
Replied on 15 August 2024
Dear JPF Thank you for your 5 star review. We are in the process of expanding our team with other clinicians, which we hope in due course will make it easier to get an appointment. Your feedback is greatly appreciated. Regards Ash Ganger Practice Manager
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Review titled horrible, unhelpful services
Rated 1 star out of 5
by Lydia Suleaudu - Posted on 25 September 2024
the surgery service was bad , i was repeatedly issued a wrong repeat prescription of eye drops, Receptionist are very rude and aggressive on phone calls, with Shortage of appointments to see the doctor, admin & receptionist staff always argumentative, my experience with the practice is shocking ,
Visited August 2024
Review titled Ritchie Street Group Practice
Replied on 07 October 2024
Dear Ms Suleaudu So sorry to read that you feel you are experiencing a poor service at the practice. Please do flag up issues as they happen with the management team via email so we can investigate and rectify any issues within a reasonable time frame. My Deputy (and Complaints Manager), Ms Catherine Mays will be more than happy to look into matters for you. Regards Ash Ganger Practice Manager
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Review titled Very careful, feels well run and competent (and nice)
Rated 5 stars out of 5
by Professor jean Seaton - Posted on 24 July 2024
1. I have two so far minor problems that nevertheless felt as if I needed a doctor to see me. Both telephone appointments and in person appointments were arranged swiftly and I saw two doctors both of whom were very clear and incisive and explained things very well. I felt secure in their judgement. They were very - careful and thorough and acted fast. 2. The reception - who are kind of gatekeepers - were very efficient and helpful. 3. while i was waiting to see a receptionist two young men came in one spoke good english and was translating for the other who got incandescent when he could not have an immediate appointment (but one 2 hours later...). The rest of us waiting patiently in turn felt pretty annoyed. They were both rude to the receptionist. I was struck by the firm authority and grace with which the young receptionists handled it. They felt well supported and we were all appreciative.
Visited July 2024
Review titled Ritchie Street Group Practice
Replied on 30 July 2024
Dear Professor Seaton Thank you once again for your warm words regarding our staff and sharing your experience with others. Your feedback will be shared with the team. Greatly appreciated. Regards Ash Ganger Practice Manager
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2024
I was having complicated problems with Patient Access. One of the receptionists at the surgery arranged for me to meet an IT consultant who helped me out with aid from the staff. It was excellent service and I'm very grateful and now fuly linked up.
Visited May 2024
Review titled Ritchie Street Group Practice
Replied on 15 July 2024
Dear Patient Thank you for taking the time to post this positive review. I am so pleased to read that our team went the extra mile to help you with your IT issue and that it all resolved now. Regards Ash Ganger Practice Manager
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Review titled Poor new patient Registration
Rated 2 stars out of 5
by Anonymous - Posted on 29 April 2024
I first registered online with this practice on Monday 22nd April. I called the surgery 3 days later as I hadn’t heard anything. I was told my application was never received. I was then Questioned as to why my chosen email address name is different from my Registered Name. I was confused. It was humiliating as I was made out to be a Fraud! I was advised to re-submit form and email separately. I did so however I am still waiting for a reply. I have long term serous medical issues and I am on regular medication. The reason I left my previous practice was because of the failure in duty of care and administrative care. It’s very frustrating for me to have to go through this at only in the registration process
Visited April 2024
Review titled Ritchie Street Group Practice
Replied on 09 May 2024
Dear Patient So sorry that you had a poor experience when joining the practice. Please do get in touch with us directly so that we can look into your case. As you have chosen to remain anonymous, I am unfortunately unable to assist further at this stage. Ash Ganger Practice Manger
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Review titled Quick, careful, professional
Rated 5 stars out of 5
by Professor Jean Seaton - Posted on 24 March 2024
I had a minor problem (hopefully being solved by anti-biotics) but it was getting worse and was perturbing and un-usual. I did an econsulation and very fast had a telephone call and that day an appointment with a very nice very careful and very communicative doctor. Then, right a the end of the day the pharmacy went out of its way to sort the prescription back from my usual chemist. Everybody (receptionist - the doctor with on a telephone consulation - the doctor I saw - the pharmecist) was efficient and attentive. I felt very secure that if a worse problem emerged the practice would be on to it and efficient.
Visited March 2024
Review titled Ritchie Street Group Practice
Replied on 25 March 2024
Dear Professor Seaton Thank you for your 5 star review and kind words regarding our team. I will pass on your comments to the team. Comments like yours goes a long way in boosting staff morale and letting others know that we caring practice. Regards Ash Ganger Practice Manager
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Review titled My GP changed my liife
Rated 5 stars out of 5
by David Sharman - Posted on 05 March 2024
My GP changed my life. I am in my early 60's and with age, as we all know, things start to slow down and change. Ritchie Street Practice have good GP's despite all the issues the NHS face today. I think it was last year I was booked in with my GP and the advice she gave me changed my life. We discussed my condition and she told me to take these vitamins ( before this I always thought I could get my daily dose of vitamins through nutrition ) and just like that, my health started to change for the better. It's not that I don't know about vitamins because I have been in the health and fitness industry for the past 20 years. It was about the advice, the right kind of vitamins and where to get them. It's as simple as that, good no nonsense advice and straight to the point. I really can't thank her enough, she is a credit to her profession.
Visited February 2024
Review titled Ritchie Street Group Practice
Replied on 11 March 2024
Dear Mr Sharman Thank you for giving our team a 5 star rating. I am so glad to read that your health is getting better and that our GP's advice was beneficial to you. Wishing you continued good health. Regards Ash Ganger Practice Manager
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Review titled Unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2023
Attended the surgery five minutes after appointment time. Having explained I had been delayed by accessible transport (I'm registered blind) and really needed to keep the appointment and that I had called ahead. The receptionist told me if you are late by 5 minutes, even if calling ahead, you will be marked 'didvnot attend'. The doctor refused to see me 5 minutes late despite being notified , and my journey having taken over 2 hours. To conclude the surgery is inflexible, unhelpful, and disappointing would Be reasonable.
Visited December 2023
Review titled Ritchie Street Group Practice
Replied on 07 December 2023
Dear patient, So sorry to read about your experience. Please do contact the complaints manager, Ms Catherine Mays, so we can investigate further. Regards Ash Ganger Practice Manager
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Review titled Shocking treatment
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2023
I booked a smear, told doc it was overdue, they then cancelled me at the last minute with no follow up or explanation, saying book again. I then fainted and booked an appointment to find out why Im so ill. My appointment was 5pm, I got there at 5:10 to be told had I arrived at 5:08 I'd have been seen but I'm too late. Horrible surgery.
Visited October 2023
Review titled Ritchie Street Group Practice
Replied on 13 November 2023
Dear Anonymous. Thank you for your post. Please do accept my apologies for the cancellation. This is probably due to the nurse calling in sick on that day. Reference your other complaint, again i know how frustrating it can be for patients when they arrive late and are not seen. However, it is unfair on other patients that have arrived on time and are waiting to be seen. I also appreciate that clinicians also can run late and this is frustrating for patients, again this cannot be helped sometimes. If you would like to discuss this matter further, please do not hesitate to contact the practice. Regards Ash Ganger Practice Manger
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Review titled An inspiring GP, and also a lovely nurse
Rated 5 stars out of 5
by Elizabeth D. Riley - Posted on 22 October 2023
Such a relief for me during this last week to have met with both a lively, intuitively empathetic, and thorough-going doctor, and a warm and pleasant nurse. Despite some prior difficulties of admin and communication, once these face-to-face encounters could actually take place, the outcome has been so encouraging. Please value all your great staff members!
Visited October 2023
Review titled Ritchie Street Group Practice
Replied on 23 October 2023
Dear Ms Riley Thank you for posting a wonderful review of our staff. Your positive feedback will make staff feel valued and appreciated. Regards Ash Ganger Practice Manager