River Darent Medical Group
Gorse Hill, Farningham, Dartford, DA4 0JUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible GP surgery in all aspects
Rated 1 star out of 5
by Anonymous - Posted on 27 January 2025
Braeside Surgury was once a brilliant surgery with dedicated set of GPs that really cared for patients. In the last few years it has deteriorated to the point of serving no purpose in healthcare. Impossible to get an appointment, even when it’s an urgent situation. The only way to get an appointment is between 7am and 11am (although sometimes 9am) filling out an e-consult form online. In my experience I’ve yet to have a call back same day to even be assessed for an appointment. Usually it’s at least 1, sometimes 2 days before getting a response. Reception refuses point blank to offer appointments over the phone, so if you are sick after 11am you have to wait until the following day to try and get an appointment. As a result I often end up either attending A&E or paying to see a private GP. Even getting repeat prescriptions has become a lottery: incorrect items, items missing, 5 working days to process requests. It’s a joke. The NHS needs to urgently review this surgery’s practice if they are to continue to get government money.
Visited January 2025
River Darent Medical Group has not yet replied.
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Review titled Unhappy with service
Rated 1 star out of 5
by Anonymous - Posted on 13 July 2023
Very difficult to get appointments on the day. Have to queue up outside the door to get an emergency appointment, as phone line busy until all appointments gone. Very hard to get a face-to-face appointment. If you miss the call for a phone appointment, there is minimal chance of a call back, even if you phone the surgery to say you've had a missed call. When you do get to speak to a GP, the GPs are very good. But the process of getting an appointment in the first place is very difficult.
Visited July 2023
River Darent Medical Group has not yet replied.