River Place Health Centre
River Place, Essex Road, London, Greater London, N1 2DEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Sandra - Posted on 06 September 2024
I was happy today 6/09/2024 with the treatment I was given by the duty doctor and the help of the receptionist
Visited September 2024
Review titled River Place Health Centre
Replied on 09 September 2024
Dear Sandra, Many thanks for taking the time to feedback on your recent visit to the surgery and I am glad that you had a positive experience. I will share your comments with the staff. With kind regards, Dawn Gaine Practice Manager
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Review titled River Place
Rated 4 stars out of 5
by Anonymous - Posted on 07 August 2024
On ringing the surgery I was given an appointment that day and I was seen shortly after the appointment time. I was treated pleasantly and sensitively. The doctor I saw consulted with a colleague to confirm her view of what needed to be done and then made a referral. I received notice of the referral from the practice 3 days later (the weekend intervened) but because I did not realise I needed to look at the referral letter I did not open it until a week later when I had not heard from the hospital and found that I should ring them. I feel this delay could have been avoided if my attention had in some way been drawn to the fact that I could ring the hospital and did not need to wait for them to ring me. The referral letter was an attachment and so I had to open it to see its contents.
Visited July 2024
Review titled River Place Health Centre
Replied on 09 August 2024
Dear Patient, Thank you for your feedback. I am sorry that there was some miscommunication between the doctor and yourself but I am pleased to hear that you have now contacted the hospital. If you wish to discuss this further please contact me via our Reception Team. With kind regards, Dawn Gaine Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 June 2024
friendly greeter at reception, excellent nurses and GPs. Best NHS care I’ve ever had in my 15 years living in the UK. Helped me with an ear infection and allergy problems
Visited June 2024
Review titled River Place Health Centre
Replied on 12 July 2024
Dear Patient, Many thanks for taking the time to feedback to us and we are glad that you had such a positive experience at our surgery. I will be sure to share this with our whole team. With kind regards, Dawn Gaine Practice Manager
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Review titled Excellent treatment
Rated 5 stars out of 5
by Sheila - Posted on 12 April 2024
The gp who saw me on 11/4/24 and was very professional in her treatment to me. She was absolutely excellent, and I would love her to me my Gp at River Place even when my usual GP returns. She has a great approach about her that is very good and an appointment with her is extremely good.
Visited April 2024
Review titled River Place Health Centre
Replied on 16 April 2024
Dear Sheila, Many thanks for your feedback on the GP that you saw recently and I am glad to hear that she gave you great care. I will be sure to share your feedback with her and I appreciate you taking the time to do this. Dawn Gaine Practice Manager
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Review titled Welcoming and supportive
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2024
Appointment with my mum to monitor her ongoing dementia diagnosis. Recieved good reminders of appointment, friendly atmosphere with helpful staff, very approachable and supportive doctor who gave good advice and recommended some complimentary provision to help with memory and increasing social interaction.
Visited April 2024
Review titled River Place Health Centre
Replied on 12 July 2024
Dear Patient's Representative, I am pleased to hear that you had a positive experience with your mum and thank you for taking the time to feed this back to us. I will pass on your comments to the whole team. With kind regards, Dawn Gaine Practice Manager
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Review titled Lovely receptionists
Rated 5 stars out of 5
by Patricia O’Donnell - Posted on 24 January 2024
During a very stressful time I’ve had really good treatment from the receptionists. They’ve never made me feel a nuisance
Visited January 2024
Review titled River Place Health Centre
Replied on 04 March 2024
Dear Ms O'Donnell, Thank you very much for your positive feedback about our receptionists. I will pass this onto our Reception Team. With kind regards Dawn Gaine Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Ms Anne Weyman - Posted on 11 January 2024
My appointment with my GP was organised very promptly. The consultation included a thorough examination to check for any symptoms. Everything was explained clearly and all my questions were answered fully.
Visited January 2024
Review titled River Place Health Centre
Replied on 04 March 2024
Dear Ms Weyman, Many thanks for your positive review on your recent appointment with your GP. I will pass this onto them. With kind regards, Dawn Gaine Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Lucia - Posted on 10 January 2024
Great support in understanding menopause and related problems with HRT. The GP from the woman’s clinic was super professional, inclusive and kind. I felt valued and listened to in a moment of panic after having surgery and not understanding clearly what was going on due lack of communication from the hospital.
Visited December 2023
Review titled River Place Health Centre
Replied on 04 March 2024
Dear Lucia, Many thanks for your positive comments about the support you received from the GP in our women's clinic. We are pleased to offer women access to this kind of support via our regular women's clinic. I will pass your feedback on to the team. With kind regards Dawn Gaine Practice Manager
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Review titled Fantastic Team
Rated 5 stars out of 5
by Manuela Spera - Posted on 18 December 2023
I've always had a really good experience in this Practice. All the doctors are brilliant, so easy to talk to, professional and thorough. Receptionists are efficient and professional even when there is a lot of pressure on them. I feel very safe and looked after. Thank you
Visited December 2023
Review titled River Place Health Centre
Replied on 04 March 2024
Dear Miss Spera, Many thanks for your positive review regarding both our doctors and reception team. I will pass on your comments to the whole team and they are much appreciated. With kind regards Dawn Gaine Practice Manager
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Review titled Great for women’s health & I was listened to
Rated 5 stars out of 5
by Anna Gordon - Posted on 20 December 2023
I’ve always found this practice super-helpful and supportive. When I knew something wasn’t quite right I was listened to and was properly checked out. I ended up needing surgery and my GP was very reassuring and explained everything clearly and kindly. I also find them very accessible for women's health issues and they are supportive and knowledgeable when it comes to the perimenopause.
Visited December 2023
Review titled River Place Health Centre
Replied on 04 March 2024
Dear Miss Gordon, Many thanks for your positive comments about our practice and your GP. We also are pleased that you find us accessible for women's health issues. We run our women's clinic every Tuesday and have done so for many years and we find this does help women access the right support with the right members of our team. I will share your feedback with them and with the GP. With kind regards Dawn Gaine Practice Manager