River Place Health Centre
River Place, Essex Road, London, Greater London, N1 2DEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great for women’s health & I was listened to
Rated 5 stars out of 5
by Anna Gordon - Posted on 20 December 2023
I’ve always found this practice super-helpful and supportive. When I knew something wasn’t quite right I was listened to and was properly checked out. I ended up needing surgery and my GP was very reassuring and explained everything clearly and kindly. I also find them very accessible for women's health issues and they are supportive and knowledgeable when it comes to the perimenopause.
Visited December 2023
Review titled River Place Health Centre
Replied on 04 March 2024
Dear Miss Gordon, Many thanks for your positive comments about our practice and your GP. We also are pleased that you find us accessible for women's health issues. We run our women's clinic every Tuesday and have done so for many years and we find this does help women access the right support with the right members of our team. I will share your feedback with them and with the GP. With kind regards Dawn Gaine Practice Manager
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Review titled Appointments like Goldust!
Rated 3 stars out of 5
by Dr Barbara Brayshay - Posted on 12 December 2023
A 3-week wait for an appointment to see a Dr for asthma and viral infection breathing difficulties and no reply to my eConsult online request ... doesn't inspire confidence in the service.
Visited December 2023
Review titled River Place Health Centre
Replied on 04 March 2024
Dear Dr Brayshay, Many thanks for your feedback which we have discussed. I hope that now I have talked through our appointment systems with you your experience going forward will be much better. With kind regards Dawn Gaine Practice Manager
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Review titled First Class Care From River Place Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2023
The service that my mother receives from River Place Surgery is first class. I just want to thank all involved in her care from the doctor to the nurse and reception staff Nothing is too much trouble.
Visited November 2023
Review titled River Place Health Centre
Replied on 04 March 2024
Dear Patient, Many thanks for your positive comments about the care that we provide to your mother. I will pass on your feedback to the whole team. With kind regards Dawn Gaine Practice Manager
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Review titled Organised and efficient practice
Rated 5 stars out of 5
by Michelle sweeney - Posted on 28 November 2023
Called late morning regarding my Ear problem Was called back and seen in surgery within the hour really felt I was looked after and am grateful
Visited November 2023
Review titled River Place Health Centre
Replied on 04 March 2024
Dear Mrs Sweeney, Many thanks for taking the time to feedback to us on your positive experience with the surgery when you had your ear problem. I will share your comments with the Practice Team. With kind regards, Dawn Gaine Practice Manager
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Review titled Great practice - really responsive and compassionate
Rated 5 stars out of 5
by Shelley - Posted on 19 September 2023
Since changing to this practice just Over one year ago, I have been pleased time and time again at the responsiveness and care this practice has provided to both myself and my new born baby. Whether calling to arrange check ups and injections for my daughter or submitting a e-consult for myself they provide a fantastic service (a level I did not see at my previous practice in Newham). All staff members i have engaged with are professional and clearly well trained.
Visited September 2023
River Place Health Centre has not yet replied.
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Review titled Great NHS surgery
Rated 5 stars out of 5
by Russell Anderson - Posted on 31 August 2023
I recently made use if River Place surgery for an ongoing medical condition. From day 1 the receptionists, diabetic nurses, doctors and pharmacists gave delivered really caring and professional service in a prompt and humane manner. I believe they have gone above and beyond the services I experienced in other surgeries I have consulted. I cannot praise thus surgery highly enough. These people are the model on which health care should be based. Thank you for your service.
Visited August 2023
River Place Health Centre has not yet replied.
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Review titled Friendly Doctors
Rated 4 stars out of 5
by Anonymous - Posted on 19 July 2023
My family have been patients at this practice for over thirty years. Overall the service of the doctors is excellent. The doctors take time to listen help where they can. They have also come on home visits. One named GP also rings to check on elderly family members. However the system for booking appointments is not patient friendly. I don't understand why the system is not open all the time. Surely it is known when the doctors work and when they are on leave. Having been told to keep ringing or going in every two weeks only to find that all the appointments have gone. Last year I waited five weeks for an appt but at least I knew I was going to see my doctor. This year I have yet to get an appointment. We are always told get it checked by a doctor, that it seems is easier said than done. It's a shame as it lets the the health centre down.
Visited July 2023
River Place Health Centre has not yet replied.
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Review titled E consult experience
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2023
Really easy to complete online, love the speed and can get what I need quickly without needing an appointment, or if a appointment is required they’ll fit it in for you
Visited June 2023
Review titled River Place Health Centre
Replied on 11 August 2023
Dear Patient, Thank you for your comments. eConsults are a key part of our patient's access to clinical and admin staff, and as you point out they can avoid your needing a GP appt. e.g. for fit notes as well as clinical advice. They are replied to by 18.30 the day after they are received. Regards, David Currie, Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Nurullah Turan - Posted on 27 April 2023
I have been a patient of the surgery for many years and find the practice staff and management friendly, efficient, responsive and helpful. My named/usual GP is absolutely amazing. He is extremely busy, yet always makes time to listen and looks into the best possible approach, giving helpful advice on relevant services. When he is not available, the other GPs, whether permanent or locum, have been excellent too. I have also seen first hand how patient participation is encouraged and management listens and acts on areas of improvement.
Visited April 2023
Review titled River Place Health Centre
Replied on 11 August 2023
Dear Mr Turan, Thank you so much for taking the time to submit this review on the NHS Website. I have passed your message on to Dr Egerton and shared your comments with our wider team. Kind regards, David Currie, Practice Manager
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Review titled Professional service
Rated 5 stars out of 5
by Ceren Komur - Posted on 26 April 2023
Me and my mum have been registered at River Place for over 20 years. The service we receive is excellent and we both cant imagine going to another practice. Each and every doctor listens to our problems and we always leave feeling relaxed and heard.
Visited April 2023
Review titled River Place Health Centre
Replied on 11 August 2023
Dear Miss Komur, Thank you for taking the time to submit your comments on this website. Feedback is very important to us and I have shared these comments with our practice team. Regards, David Currie, Practice Manager