Riverhouse Medical Practice
East Road, Wimbledon, London, Greater London, SW19 1YGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Satinder alg - Posted on 30 May 2023
Best surgery , staff are very helpful and courteous. Extremely helpful and caring doctors and practice nurse
Visited May 2023
Riverhouse Medical Practice has not yet replied.
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Review titled Really good
Rated 5 stars out of 5
by Phil G - Posted on 14 April 2023
I’ve had nothing but good experiences with this surgery, friendly reception staff and excellent care from the doctors. A breath of fresh air!
Visited April 2023
Riverhouse Medical Practice has not yet replied.
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Review titled Poor access
Rated 2 stars out of 5
by Anonymous - Posted on 03 February 2023
For years the actual surgery opening hours have been very restricted compared to most practices, the website says 9-530 or even 630pm The doors are closed for several hours in the middle of the day and the surgery is never open on Thursday afternoon. Please reflect your opening hours correctly. It is very frustrating to try and call just within the limited hours that we can actually call you. In practice I cannot call after 1pm as you have to listen to an automated message stating the surgery hours but then no option to speak with any member of the admin team. Have to call after 430pm. Please move into the contemporary era. I cannot access you easily during the day, as I am also working and sometimes can only call during my lunch break.
Visited February 2023
Review titled Riverhouse Medical Practice
Replied on 14 March 2023
Dear Patient, Thank you for your feedback and I do apologise for the delay in responding. I am the Practice Manager at this Surgery, we are very sorry to hear that you are unhappy with access to our Practice. Please note that our opening times are from 08.00 a.m. to 6.30 pm Monday to Friday (which is on our website). If either on any occasion the front door is closed, there is a reason, which is the floor, is being cleaned or there is only two staff on duty whom we have to protect at all times, due to safety concerns. Furthermore, we encourage all our patients to have online access, which allows them to book their appointments, request medication etc. as well, as if it is non- urgent you could pre-book a telephone call, which we have introduced recently. Concerning Thursday evening clinic, it is only two administrative staff, who are on duty and are able to assist you with booking appointments, collection of letters, blood forms etc. or any medication enquiries. If you call is urgent you could also call us on our bypass line, which is 02085438715. We do hope that with all the information given you will be able to contact us at any time. We do apologise for any inconvenience this has caused you. Maryanne Michael Practice Manager