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Rivermead Gate Med.Ctr.

123 Rectory Lane, Chelmsford, Essex, CM1 1TR

Contact details and opening times

Patient ratings and reviews

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Reviews

Displaying 1 to 5 of 5

  1. Review titled Always a great service!

    Rated 5 stars out of 5

    by Donna - Posted on 31 July 2024

    I have always found this practice really good! Once again, I was able to get an appointment easily, staff at reception were pleasant and helpful, the GP was thorough, arranged a follow up appointment, in all an excellent experience.

    Visited July 2024

    Report as unsuitable

    Review titled Rivermead Gate Med.Ctr.

    Replied on 31 July 2024

    Dear Donna, Thank you for taking the time to respond to the practice with your kind words. We will ensure this is shared to the team. Kind regards Practice Manager

    Report as unsuitable


  2. Review titled Incompetent Practise

    Rated 1 star out of 5

    by Anonymous - Posted on 10 April 2024

    This is the worst GP you can find in Chelmsford. They messed my appointments multiple times, and on multiple occasions, I've had to return after my arrival because they were unable to fulfill their responsibilities. Additionally, the nurses are incompetent; they don't even know how to take your blood and simply turn you away, wasting your time by advising you to go to the hospital instead. Furthermore, booking an appointment takes an excessively long time. I strongly advise against choosing this GP

    Visited March 2024

    Report as unsuitable

    Review titled Rivermead Gate Med.Ctr.

    Replied on 10 June 2024

    Dear Patient, We are always sorry to hear when a patient is not satisfied with our service. If you would like to have a chat about your feedback please do call the surgery so that we can address the reason for your post. Kind regards Practice Manager

    Report as unsuitable


  3. Review titled Reception and booking

    Rated 3 stars out of 5

    by Viv - Posted on 06 June 2023

    I am a frequent flyer for 8 weekly injections, and am notoriously poor at remembering to book these in advance of the actual week they are required. Once again I have just called they surgery (minimal wait less than 6 mins) to book an appointment. The receptionist, as always, was polite, professional and managed to secure me an appointment for Friday. So we are quick to moan but not so swift in saying thank you - so today I am taking the time to do just that.

    Visited June 2023

    Report as unsuitable

    Review titled Rivermead Gate Med.Ctr.

    Replied on 10 June 2024

    Dear Patient Thank you for taking the time to provide feedback to the surgery - we are extremely grateful for your thoughts and will pass this back to our staff. Kind regards Practice Manager

    Report as unsuitable


  4. Review titled Disappointing Service

    Rated 3 stars out of 5

    by Anonymous - Posted on 19 June 2023

    Called to make an appointment. Have done this on various occasions in the past and always, always, having to wait 30 minutes or more before getting through. Today it took 33 minutes to get answered and this was as a result of calling dead on 8am - BBC 1 time & Apple iPad time! I was 23 in the queue once I got through. Had to listen to irritating music until I was answered. Then, when I did get through, I was told all appointments with my doctor where taken! I only wanted a telephone conversation, not a face to face appointment. I have an ongoing health condition for which I started medication. Having been extremely ill over the weekend I needed to speak to the doctor who I have been consulting with for many months. The best they could offer me was an appointment in over three weeks time. I have had to accept an appointment with another doctor today who doesn't know me or my condition, so no continuity of care. I have had to stop taking the prescription drug.

    Visited June 2023

    Report as unsuitable

    Review titled Rivermead Gate Med.Ctr.

    Replied on 19 June 2023

    Dear Patient, We are very sorry that we were not able to offer you an appointment with your first choice of GP today. If you would like to discuss this further please email the surgery rivermeadgate.admin@nhs.net with your details and we will call your back. Kind regards Rivermead Gate Admin Team

    Report as unsuitable


  5. Review titled Incompetent & uncaring

    Rated 1 star out of 5

    by Tony H. - Posted on 13 March 2023

    After a severe ankle fracture , the treating hospital referred my case to my GP to arrange physiotherapy locally. Having not heard anything after a month, I phoned the surgery to follow up and told glibly by a receptionist With couldn’t care less attitude that “oh, it could be months yet, they’re busy”. How useless !

    Visited March 2023

    Report as unsuitable

    Review titled Rivermead Gate Med.Ctr.

    Replied on 16 March 2023

    Dear Tony, I am sorry to hear that you have not been satisfied with our service on this occasion and will pass your feedback to our staff. If you would like to discuss this matter in more detail please contact the surgery and ask to speak to me or arrange a call back at a convenient time. Kind regards Practice Manager, Rivermead Gate Medical Centre

    Report as unsuitable