Riverport Medical Practice
Orchard Surgery, Constable Road, St. Ives, Cambridgeshire, PE27 3ERContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Really bad surgery
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2024
Tried to get an appointment for a child, the person that allocated the appointment thought that my child didn’t need an appointment for a temperature, sore throat and rash! Got a message referring us to the pharmacy, they couldn’t help! Called doctors again, the person once again wouldnt allocate an appointment and referred us to 111. A child is ill and we are just sent round and round in circles, GP surgery’s should help not sign post to other services that can’t help! What a waste of time and resources of the NHS
Visited October 2024
Review titled Riverport Medical Practice
Replied on 17 October 2024
Dear Patient, Thank you for sharing your feedback with the Practice. I'm sorry the experience you have had is so negative recently. Although signposting and directing to other services may not have traditionally been considered General Practice work, it is now what we are asked to do. The Practice is commissioned to offer care through the GMS contract, which does state that we should invite the patient to make use of, or direct the patient towards, appropriate services which are available to the patient, including services which the patient may access themselves. However, where the appropriate care pathway is General Practice, we endeavour to offer a GP appointment, or another suitable appointment at one of our Practice sites. Unfortunately, capacity within General Practice is often surpassed by demand for these appointments. As a healthcare provider we are asked not to see additional patients beyond the safe capacity. Instead it is recommended we signpost to NHS111 or urgent treatment centres when our capacity in the Practice is reached. I'm very sorry the Practice was not able to offer a suitable appointment on this occasion. If an appointment is still required for your child, I would encourage you to contact the Practice again. If you would like a telephone call to discuss this, please don't hesitate to contact the Practice on the details below. 01480 466611 riverport.medicalpractice@nhs.net Yours sincerely, Riverport Medical Practice
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Review titled So thankful
Rated 4 stars out of 5
by Paul - Posted on 22 August 2024
On visiting my doctor on a different subject, I said l had gone deaf for 5 days ... The doctor was straight on the case and a few hours later l was in hospital having tests and treatment and another appointment at the hospital next week. Apparently l may have left it too late.but whatever the outcome l am very very thankful with the speed of the doctors concern. Thankyou.
Visited August 2024
Review titled Riverport Medical Practice
Replied on 17 October 2024
Dear Paul, Thank you for your feedback to the Practice. I do hope you are making a full recovery now. Yours sincerely, Riverport Medical Practice
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Review titled Recent Issues
Rated 2 stars out of 5
by TJB - Posted on 21 July 2024
Drugs removed from repeat prescription without telling me Annual blood tests Full blood count not done … apparently practice policy if not specifically requested… really!!! Having to wait in a que to drop off a sample because of the reception area! Waiting room looks very tiered Reviews not done by a clinician Good side .. reception staff very helpful👍
Visited July 2024
Review titled Riverport Medical Practice
Replied on 17 October 2024
Dear Patient, Thank you for your feedback. Firstly I am really pleased to hear you have positive feedback for our Reception Team, I will pass that along. I am sorry you have struggled with prescription concerns. We tend not to retain items on repeat prescription that have not been requested or issued in over a year. This is to aid safe prescribing and to ensure our team have an opportunity to determine whether that item would still be most appropriate for your concern. I understand our reception desks can become busy at times. I would like to reassure you that our team are working hard to manage the incoming queries and requests, both efficiently and effectively. It does therefore take longer to resolve some queries, and our team members may occasionally be busy for longer periods than expected. If you would like to discuss your concerns further, please don't hesitate to contact the Practice on the details below. 01480 466611 riverport.medicalpractice@nhs.net Yours sincerely, Riverport Medical Practice
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Review titled Awful pharmacy service.
Rated 1 star out of 5
by Anonymous - Posted on 25 July 2024
,very badly organised prescription and pharmacy service. Removed my repeat prescription even after having a review with the pharmacy by phone. Disgusted.
Visited July 2024
Review titled Riverport Medical Practice
Replied on 17 October 2024
Dear Patient, I am sorry to hear you have had a negative experience with ordering your prescription. Occasionally items are removed from a repeat list if they have not been ordered or issued in a long time. Another reason that an item may have been removed, is that some medication is now considered safer to issue if we do not include it in the repeat prescription list. This may be due to the monitoring required to safely prescribe the medication. If you would like to discuss your concerns further, please don't hesitate to contact the Practice on the details below. 01480 466611 riverport.medicalpractice@nhs.net Yours sincerely, Riverport Medical Practice
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Review titled Pathetic
Rated 1 star out of 5
by Anonymous - Posted on 18 June 2024
Can't even get an appointment ever for any of my children ever, for things that make their life's extremely uncomfortable and I would think gp should sort out such as allergies, skin irritation, toilet problems, on and off nausea/ sickness. I have had had to phone up to complain before I actually get to see anyone. Pathetic
Visited June 2024
Review titled Riverport Medical Practice
Replied on 20 June 2024
Dear Patient, Thank you for your feedback. I am sorry to hear you were disappointed with the service provided by the Practice. Riverport Medical Practice closely follows the British Medical Association guidance on Safer Working for General Practice. This means that once our capacity for the day is filled, it cannot be exceeded with additional patient appointments, as this would be unsafe. We therefore implement the provisions set out in the GMS Contract to offer alternative appropriate medical settings; which may be a community pharmacy, a minor injury unit, or NHS111. If you still require a GP appointment for yourself or a family member, please do not hesitate to get in touch. 01480 466611 Kind regards, Riverport Medical Practice
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Review titled No attempt to diagnose
Rated 2 stars out of 5
by Christopher Jones - Posted on 05 April 2024
I requested an appointment with a doctor, but saw the practice nurse. I was perfectly happy with that, until she couldn't admit that she was out of her depth and needed to refer me to a doctor. She told me to "give it 3 or 4 weeks and see if you get any better". I was gobsmacked. She kept telling me I was "clinically OK", because the simple tests she conducted were normal. She didn't seem to think my worsening symptoms of shortness of breath, which have been ongoing for 4 weeks and have got worse in the last 48 hours were clinically relevant. I explained that I am not a time waster, and have not been to the Doctors in several years - I only go to see a doctor when I am actually ill. But honestly, it was clear at that point she really want listening. She just kept repeating that clinically I was fine.
Visited April 2024
Review titled Riverport Medical Practice
Replied on 20 June 2024
Dear Patient, Thank you for your feedback. I am sorry to hear you were disappointed with the service provided by the Practice. Our Triage Team will always try to direct you to the most appropriate healthcare provider, which may be a different member of our clinical team. I apologise if this was not suitable for your care. If you still require help or support, please do not hesitate to contact the Practice. 01480 466611 For further input in Practice services, please ask our team about the Patient Participation Group. Kind regards, Riverport Medical Practice
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Review titled Awful practice never any appointments
Rated 1 star out of 5
by Jane - Posted on 18 April 2024
Sent photos of an ongoing problem to be told no availability for future appointments Simply no duty of care from this practice!!
Visited April 2024
Review titled Riverport Medical Practice
Replied on 20 June 2024
Dear Patient, Thank you for your feedback. I am sorry to hear you were disappointed with the service provided by the Practice. Riverport Medical Practice closely follows the British Medical Association guidance on Safer Working for General Practice. This means that once our capacity for the day is filled, it cannot be exceeded with additional patient appointments, as this would be unsafe. We therefore implement the provisions set out in the GMS Contract to offer alternative appropriate medical settings such as NHS111. At Riverport Medical Practice we do offer future booked appointments, so please do not hesitate to contact the Practice to request a GP appointment. 01480 466611 Kind regards, Riverport Medical Practice
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Review titled Fast effective service
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2024
I have never used the online booking/question service before form very easy to understand and complete. Notification of receipt within minutes and a text message with outcome from doctor within 2 hours great service received today many thanks
Visited April 2024
Review titled Riverport Medical Practice
Replied on 20 June 2024
Dear Patient, Thank you for your feedback. I was really pleased to hear you had a good experience using our online request form. Kind regards, Riverport Medical Practice
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Review titled no help
by NATALIIA - Posted on 05 April 2024
I am struggling with the muscle pain almost 11 months, I am not able to walk without support, I have to use the walking frame, but even though I still have a huge painful cramps during walk, also I have these cramps during the night. I went to A&E but they sent me to GP as it was not the urgent case and my nightmare began.... GP considered it was side effect from the statins which I stopped taken on May last year. My blood test this March showed muscle inflammation as the reading was 3 times more of the normal level (previous one was 10 times more that normal level) but the Neurologist sent me back to GP without the proper diagnose and recommendation no treatment needed, go back to GP care. I went back to GP several times (it was the time when the appointments were available), my cholesterol level increased, my muscle pain getting worth but I was sent back with the recommendation to take pain relief pills which I am already using for the last 11 month every day. I heard nothing from Lipid clinic regarding a cholesterol level recommendation. My blood pressure began to increase and now I am not able to walk, I am not able to sleep, I am in pain because of my muscle, and now I am in pain because of my headache and blood pressure issue. I went to surgery yesterday to ask for the doctor's appointment and they advised me to go online as * we are currently struggling with capacity and are seeing high volume of appointment requests. We cannot promise how quickly our team will be able to contact you* I went online this morning and I've got the same answer by a phone message *we are currently struggling with capacity and are seeing high volume of appointment requests. We cannot promise how quickly our team will be able to contact you*. So what should I do? How to live, how to work? Any advise?
Visited April 2024
Review titled Riverport Medical Practice
Replied on 05 April 2024
Dear Patient, I am sorry to hear you are having a challenging time with complex health concerns at the moment. Feedback on services is really important to help our team to offer the best advice and care possible. Thank you for taking the time to offer your feedback today. Please do not hesitate to contact the Practice for further help and advice either online, through the NHS app, or via telephone. For any urgent medical concerns, please contact NHS111. Kind regards, Riverport Medical Practice Please be aware about posting confidential, personal, identifiable, or medical details online.
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Review titled Short waiting time and friendly staff
Rated 5 stars out of 5
by John Bedford - Posted on 08 March 2024
Just my blood pressure test and a blood sample, should be quick and easy and it was! A two minute wait and then a friendly and obviously capable nurse performed the tests on me. A follow up is required and I have been given link to send back my measurements. A first time visit for me and the post code advised is about a 500 metres from the practice, perhaps a mention that the practice is opposite the chip shop would assist first time visitors.
Visited March 2024
Review titled Riverport Medical Practice
Replied on 08 March 2024
Dear John, Thank you for your feedback and for posting a review of your experience at our Practice. I am really pleased to hear the process was quick and efficient for you. I will be sure to forward your feedback on to our team. Riverport Medical Practice