Riverside Health Centre
Riverside Walk, Retford, Nottinghamshire, DN22 6FBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 8 months for blood test
Rated 1 star out of 5
by Richard Maxfield - Posted on 09 June 2023
I received notification in Oct 2023 for a well man blood test and 8 months on I am still no further on. I was told in November that I was on a waiting list for March / April and in April I was told I was on a waiting list for May. After eventually having the blood test which took 5 mins total, 5 minutes ! I am still waiting some 4 weeks later for the results after the surgery cancelled twice, even though they confirm my appointment on the day of both scheduled visits. This is the same surgery that never contacted me for covid or flue injections I had to chase those up myself after receiving letters from NHS London. Unbelievable bad service. 3 weeks ago I requested assess to my medical records via the correct forms and again still waiting for them. If they can not get the simple basic preventative processes correct what hope is there ? Regards Richard
Visited June 2023
Review titled Riverside Health Centre
Replied on 19 June 2023
Good afternoon Mr Maxfield, thank you for taking the time to visit this page and leave your feedback. At Riverside Health Partnership we strive to deliver a consistently high level of patient care and I am sorry you read, you feel we have not met your expectations on your recent communication with the practice. I have taken the time to respond to you personally via email and address the points you have raised due to the apparent confusion over blood tests and timescales. I have also had the opportunity to explain the systems for both flu and covid vaccinations inline with age categories and those patients who are vulnerable due to ongoing medical conditions. With regards to access to your medical records, I have also been able to assure you on your current level of access and what to do if you require full access to your historic medical history. I trust my full response to you has answered your concerns. We do appreciate all patient feedback and this is discussed with the wider team to allow us to make changes where required. I would like to thank you for your time in bringing your concerns to my attention and for me to be able to explain our systems and processes to you personally. Kind regards Alison, Practice Manager
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Review titled Good doctor experiences if you can manage to see one
Rated 1 star out of 5
by Anonymous - Posted on 23 July 2023
I have been with this surgery for quite a few years. When I have seen a doctor, for a face to face appointment, I have been very satisfied. However there are now hoops to jump through to see one. When I asked for an appointment I was initially offered a telephone consultation. This seems to be the first offer made. I asked for a face to face appointment as I felt my problem needed to be viewed and perhaps tests ordered. So I was offered a face to face appointment within 2 days. When I arrived I could see that , although mid morning , there were only 3 Patients waiting to see a doctor. We went in , one by one and were all seen by a Nurse Practicioner. I had diagnosed my problem, had to suggest that a physical examination of the problem would be beneficial and soon realised that all the nurse could do was issue a prescription. I asked for advice on managing my condition and it was very clear that she was a poor substitute for an appointment with a doctor as she could not help with advice. I hsve asked for an anonymous heading as when I complained previously to a receptionist she was quick to advise that I could move to a different practice in Retford. I would but, sadly , when I have enquired from aquaintances about other Retford* practices, they are quick to point out that their practices, once very good , now have most of the same problems getting a face to face appointment with a doctor as Riverside.
Visited June 2023
Review titled Riverside Health Centre
Replied on 01 August 2023
Good morning, thank you very much for taking the time to visit this page and leave a review on the service you have experienced during your recent visit to the practice. It is very difficult when the review is anonymous as I am unable to carry out a thorough investigation into the points you raise. However I would like to reassure you that each of our sites have a multi-disciplinary clinical team working everyday and we will always offer a telephone appointment or a face to face appointment according to patient choice, taking into account clinical urgency. Our team of Advance Nurse Practitioners are highly skilled members of the medical team, working alongside our doctors and I am so you feel the professional you saw was a 'poor substitute'. At Riverside Health Partnership we pride ourselves on delivering a high standard of care and customer services and am disappointed to read that a member of the team would advise you to move from the practice. This would only ever be the case if the doctor/patient relationship has broken down. General Practice is currently facing unprecedented demand across the country, not just locally in Bassetlaw, and we constantly review our systems to ensure patients have good access to the services they require. We do appreciate all patient feedback as this allows us to discuss with the wider team and make changes where needed. If you still require medical attention please do not hesitate to contact the surgery on 01777 713330 and the reception team will do their very best to assign you to the most appropriate clinician. You may also contact the practice for non urgent queries at nnicb-bassetlaw.riversidehealthcentre@nhs.net Best wishes Alison, Practice Manager
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Review titled Never Answer The Phone
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2023
I have attempted to contact the surgery several times and i have been left on hold or in a que for over 1 hour. The excuse was they were busy, however other surgeries manage to answer the phone promptly.
Visited April 2023
Review titled Riverside Health Centre
Replied on 13 April 2023
Good morning, thank you for taking the time to visit this page and leave a review. General Practice continues to remain under pressure and therefore I would acknowledge that we are very busy, however this is not an excuse this is a factual statement. I would be very interested to explore your frustrations further as we have been monitoring our incoming calls very closely and the average wait time is between 2 and 8 minutes depending on the time of day. We are always extremely busy in a morning and we also find Mondays and Fridays are our busiest days. I am quite sure all other surgeries in Bassetlaw are facing the same issues in respect of call volumes and I would interested to discuss your findings with you. If you would like to contact the surgery on nnicb-bassetlaw.riversidehealthcentre@nhs.net with your name, contact details and details of your recent attempts to contact the surgery we will investigate your concerns. Kind regards, Alison, Practice Manager