Riverside Medical Centre
194 Victoria Road, Walton-Le-Dale, Preston, Lancashire, PR5 4AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Why are the queue times to get through so long?
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
I understand in Covid that everything was limited as we couldn't visit the doctors unless it was an emergency but we are living with Covid now and most things/places are working as normal. Why is it taking a ridiculous amount of time to answer the phones? My husband keeps getting a text message from you asking him to come in for a Blood pressure check he works full time (like most of us) and has been trying to get through every day for 3 Weeks!!!! He has client appointments so has to call in between and there are always at least 17 in the queue he hasn't got time to hang on for over an hour. My son also needs to see a doctor about migraines I cannot get through to make a appointment for him either it is becoming laughable (although I am not laughing at all) what has changed that is it making it so difficult to get to see a Doctor? No one is telling us anything
Visited June 2023
Review titled Riverside Medical Centre
Replied on 20 June 2023
Dear Anonymous Please can you email me direct at liz.gorrell@nhs.net and I will pass your concerns on to the Practice Manager. This is to ensure you are a registered patient at Riverside Medical Centre, Walton Le Dale Preston and not at another practice which shares the same name. Thank you Riverside Medical Centre
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Review titled Disgraceful practice
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2023
Rang for app as I have horrific bite mark on my arm that has swollen up and is solid. Was told there is no app and staff our on training this pm but I can wait till next Wed to see the nurse. I said this is not good enough and what do they want me to do go to hospital and she stated yes that an option. Can someone tell me why I have to pay for nhs Contributions for a services I never have
Visited May 2023
Review titled Riverside Medical Centre
Replied on 20 June 2023
Dear Anonymous Please can you email me direct at liz.gorrell@nhs.net and I will pass your concerns on to the Practice Manager. This is to ensure you are a registered patient at Riverside Medical Centre, Walton Le Dale Preston and not at another practice which shares the same name. Thank you Riverside Medical Centre
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Review titled Rude and patronising nurses
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2023
The practice nurses here are very rude in tone and make you feel like you are bothering them. 3 times I have been made to feel like I am wasting their time. They say they operate a zero tolerance policy well it’s a 2 way process they don’t observe it only 2 of the gps are worth seeing it’s also hard to get through and often they cut the line while your waiting
Visited March 2023
Review titled Riverside Medical Centre
Replied on 23 May 2023
Dear Patient Please can you email me direct with the issues you have experienced. liz.gorrell@nhs.net which i will pass on to the practice manager on your behalf. Thankyou Liz Gorrell - Riverside Medical Centre
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Review titled Phones are rarely answered
Rated 3 stars out of 5
by Anonymous - Posted on 31 January 2023
I can never ever get an answer from this practice. I end up on hold, slowly going down the queue, to then be cut off. I suspect the queue only goes down because people in front of me give up or get cut off. I then have to go into the practice, usually get seen at reception, where there's three people stood behind reception and not one person answering the phones! Its no wonder people end up going to A&E and clog up the hospitals, because they just cant get an answer on the phones. This problem needs addressing. When I worked in a doctors, we aimed to get the phones answered as soon as possible. Do you have a telephone system where you can see how long callers are waiting for, how many actually get answered and how many get cut off?? I feel incredibly sorry for the elderly people that wouldn't know what else to do if they cant get through to the doctors.
Visited January 2023
Review titled Riverside Medical Centre
Replied on 31 January 2023
Dear Anonymous Please can you email me direct at liz.gorrell@nhs.net Please include your name to ensure you are registered at the practice. Following this the practice manager will make contact with you to discuss your comments. Thank you Liz Gorrell Riverside Medical Centre