Riverside Medical Centre
194 Victoria Road, Walton-Le-Dale, Preston, Lancashire, PR5 4AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude and patronising nurses
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2023
The practice nurses here are very rude in tone and make you feel like you are bothering them. 3 times I have been made to feel like I am wasting their time. They say they operate a zero tolerance policy well it’s a 2 way process they don’t observe it only 2 of the gps are worth seeing it’s also hard to get through and often they cut the line while your waiting
Visited March 2023
Review titled Riverside Medical Centre
Replied on 23 May 2023
Dear Patient Please can you email me direct with the issues you have experienced. liz.gorrell@nhs.net which i will pass on to the practice manager on your behalf. Thankyou Liz Gorrell - Riverside Medical Centre
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Review titled Phones are rarely answered
Rated 3 stars out of 5
by Anonymous - Posted on 31 January 2023
I can never ever get an answer from this practice. I end up on hold, slowly going down the queue, to then be cut off. I suspect the queue only goes down because people in front of me give up or get cut off. I then have to go into the practice, usually get seen at reception, where there's three people stood behind reception and not one person answering the phones! Its no wonder people end up going to A&E and clog up the hospitals, because they just cant get an answer on the phones. This problem needs addressing. When I worked in a doctors, we aimed to get the phones answered as soon as possible. Do you have a telephone system where you can see how long callers are waiting for, how many actually get answered and how many get cut off?? I feel incredibly sorry for the elderly people that wouldn't know what else to do if they cant get through to the doctors.
Visited January 2023
Review titled Riverside Medical Centre
Replied on 31 January 2023
Dear Anonymous Please can you email me direct at liz.gorrell@nhs.net Please include your name to ensure you are registered at the practice. Following this the practice manager will make contact with you to discuss your comments. Thank you Liz Gorrell Riverside Medical Centre
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Review titled Appointment booking issues
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2022
This practice is still using the 'phone on the day' system for booking appointments with no ability to book in advance and no online facility for booking. The phone system is unable to take the strain and often it gives an engaged tone and does not let you into the queue. If you do get in the queue, often after 10 mins of queuing, you get to the front and the phone just rings without being answered for 5mins plus (I'm sure this is a system fault, not a ringing phone being left unanswered). All in all expect to wait an hour on the phone to make an appointment, and if they have all gone, do it again the next day. If so overstretched, why is this practice taking on new patients?
Visited October 2022
Review titled Riverside Medical Centre
Replied on 31 January 2023
Dear Anonymous Please can you contact me direct on liz.gorrell@nhs.net and provide me with your name to enable me to look into the comments above. If you are registered with the practice the Practice manager will then contact you to discuss. Thank you Liz Gorrell Riverside Medical Centre
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Review titled Accepting new patients....
Rated 1 star out of 5
by Aaron Ferris - Posted on 10 November 2022
Accepting new patients" - how about actually servicing the ones you already have? This is my experience trying to get through to this GPs office this week Monday - ring at 10am, 9 in the queue, get to the front and it just rings out Monday - ring at 3pm, 3 in the queue, get to the front and it just rings out Tuesday - ring at 2pm, 5 in the queue, get to the front and it just rings out Wednesday - ring at 1pm, 8 in the queue, get to 3 in the queue and it just rings out Thursday - ring at 10am, 3 in the queue, get to the front and it just rings out Pretty sure the people in front arent actually getting their calls answered they just give up. So in short, this practice does not answer the phone and I mean that literally. They literally do not answer the phone. Good luck getting an appointment, or speaking to anyone at this practice. To top it off, im trying to respond to a text message they sent me. Telling me to call in. Whats the point in asking someone to call if you dont answer the phone. Abysmal GP practice.
Visited October 2022
Review titled Riverside Medical Centre
Replied on 31 January 2023
Dear Aaron Ferris Please can you email me direct on liz.gorrell@nhs.net if you wish to discuss the review as posted above. The Practice manager will then contact you direct. Thank you Liz Gorrell Riverside Medical Centre