Riverside Medical Practice
Ferry Road, Halling, Rochester, Kent, ME2 1NPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Neglect
Rated 1 star out of 5
by Calley - Posted on 25 August 2024
I feel like the gp I seen is neglecting patients. He looked up on google for answers rather than giving the answers if he’s not a doctor. What’s worse he said he couldn’t do anything despite me in pain. I wouldn’t recommend this practice to anyone and better go elsewhere.
Visited July 2024
Review titled Riverside Medical Practice
Replied on 27 August 2024
Dear Calley Thank you for your feedback. Doctors may sometimes look online for further resources to help the patient. This does not mean that they do not know what they are doing. Please contact Kim Stoner to discuss your specific problem further. Thank you, Riverside Medical Practice.
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Review titled Terrible
Rated 1 star out of 5
by Lesley Gladwin - Posted on 04 January 2024
A couple of days before xmas i tried for 2 days to get an appointment stating that i thought i had a kidney infection and was in agony with pain in my back i got nothing from the receptionist at cuxton or halling all i got was ring 111 i did say i wouldn't necessarily have to see anybody but i thought i might need antibiotics but still no response from either surgery eventualy i was so desperate i rang 111 they were disgusted by the treatment i had received and said they would send over a referral for me to see somebody they told me to ring the surgery back which i did they denied receiving anything from 111 and was quite rude i then phoned back 111 who got in touch with medway hospital who then rung me they did prescribe me some antibiotics and it did improve but the pain in my back has not totally gone the receptionist at both surgerys are totaly uncaring unless it is someone they know i have been in the surgery in cuxton and the receptionist has given out appointments for later on in the week but everytime i ring i am always told to ring back then when you eventually get through all the appointments have gone i dont know why you dont change the system to queuing up at the surgery first come first served as normal working patients have not got a hope in hell of getting an appointment i think this system is disgraceful no wonder the hospitals are stretched as everybody are so desperate they cant see their own gp so in desperation go to the hospital
Visited December 2023
Review titled Riverside Medical Practice
Replied on 07 January 2024
Dear Mrs Gladwin Thank you for your feedback. I am sorry that you had a bad experience. Access for our patients is normally far better than at most surgeries. We would like to investigate the circumstances in your situation. Please telephone or visit reception and arrange to speak to Kim Stoner, who can do this with you. with kind regards Riverside Medical Practice