Riverside Surgery
Erith Health Centre, 50 Pier Road, Erith, Kent, DA8 1RQContact details and opening times
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Reviews
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Review titled From great practice to worst practice
Rated 1 star out of 5
by Krishty Ankadu - Posted on 30 October 2023
I called @ 5pm to book for a doctor appointment and I was referred to the triage booking system using the link. I open the link and it shows that the practice is closed “out of hours core” & I called back again @ 17.20 I was asked to go on the link tomorrow morning @8am using the link given to book the appointment. Being sick and to go through the hassle of booking this appointment and while the practice is still opened why I can’t understand why the link doesn’t work and” it’s out of hours “. It’s getting worse as someone is being sick plus have to go through all this process to fill up a form and don’t know when to get an appointment. Why can’t it be a simple process to book an appointment . It’s like going through a test !! It used to be so good when used to be with Bulbank !
Visited October 2023
Review titled Riverside Surgery
Replied on 17 November 2023
Riverside Surgery sends an apology to you for any disappointment caused over booking an appointment recently. We understand that for some, it can be challenging and at times seems a negative experience. Our appointment system is a challenging and evolving model one, which we are, contracted to fulfil to our best ability by NHS England. At Riverside Surgery, we understand that some people find it time consuming or daunting completing total triage. General practice is not one model - it is a number of different models - at Riverside Surgery, we are mindful that not one size fits all. Booking links, are valid for seven days (during core hours Monday to Friday 08.00hrs to 17.00hrs). The Government’s plan for GP practices this year was that, when patients contact their practice online or over the phone they will know on the day that they make contact how their query will be managed, rather than being told to call back later. If their need is urgent, they will be assessed and given appointments on the same day. If it is not urgent, appointments should be offered within 2 weeks, or patients will be referred to NHS 111 or a local pharmacy. We apologise if you believe we have not delivered on this to you.