Robert Frew Medical Centre
Silva Island Way, Wickford, Essex, SS12 9NRContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Robert Frew Medical Centre.
Reviews
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2025
My partner had a very severe vertigo attack at the weekend and was bedbou d and vomiting. She takes medication but it has never been this bad. I rang our Dr's who would not let me talk to a Dr or even arrange a call back. Was advised to ring 111 or where very helpful and advised an ambulance call out for review. The ambulance service rang and refused to come out passing it back to the Dr's. After a call from our Dr's again refusing a home visit i have had to bring a very sick patient out in the cold when a simple phone call would hace surficed. I appreciate there is a process but we have been given a real run around and it has taken 4 days to even speak to a Dr. Simply not good enough.
Visited April 2025
Review titled Robert Frew Medical Centre
Replied on 11 April 2025
Dear patient, Thank you for your feedback regarding issues you have encountered recently with the practice. Please accept my apologies for the difficulties you have experienced in trying to obtain an appointment. In order to address these issues, please do feel free to call me on my direct line, 01268 577974 to discuss further. Kind regards Allison Boor Practice Manager
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Review titled Friendly GP
Rated 3 stars out of 5
by Victoria Pearson - Posted on 06 November 2024
The GP that I saw today was very friendly and made me feel at ease. I felt that the GP had time for me and really listened and cared.
Visited November 2024
Review titled Robert Frew Medical Centre
Replied on 18 November 2024
Dear Victoria, Thank you for taking the time to leave such positive feedback regarding a recent consultation with a GP. I will feed this back to the team, which is very much appreciated by all. Kindest regards Allison Boor Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2024
Thank you for exceptional help this morning you explained everything in an easy to understand way you put my mind to rest and gave great advice
Visited November 2024
Review titled Robert Frew Medical Centre
Replied on 18 November 2024
Dear Patient, Thank you for taking the time to leave such kind comments regarding a recent experience at the practice. This really is appreciated by all at Robert Frew. Warmest regards Allison Boor Practice Manager
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Review titled Good experience with DR
Rated 4 stars out of 5
by Anonymous - Posted on 06 November 2024
Had a visit DR S he was friendly, engaging and overall very helpful probably best experience with visit to drs in years
Visited November 2024
Review titled Robert Frew Medical Centre
Replied on 18 November 2024
Dear Patient, Thank you for leaving such positive comments regarding a recent consultation with Dr S. It is much appreciated by all at Robert Frew. Warmest Regards Allison Boor Practice Manager
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Review titled Amazing Doctor
Rated 4 stars out of 5
by Anonymous - Posted on 07 November 2024
I had an appointment with a Doctor (NHS don’t let you mention their names?). They were the best doctor I’ve had at this surgery. They were so thorough and informative explaining everything about my ultrasound results and conditions. Offering reassurance and explaining the next steps. I am very grateful that I got to see them.
Visited November 2024
Review titled Robert Frew Medical Centre
Replied on 18 November 2024
Dear Patient, Thank you so much for leaving a very positive comment about a recent consultation with one of our GP's. Your kind words are very much appreciated by all. Kindest regards Allison Boor Practice Manager
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Review titled Excellent Doctor
Rated 5 stars out of 5
by Sheila Burch - Posted on 25 October 2024
This lady Dr is incredibly caring and never rushes me through the door. She genuinely wants to help. Thank you
Visited October 2024
Review titled Robert Frew Medical Centre
Replied on 18 November 2024
Dear Mrs Burch, Thank you for taking the time to leave such kind comments regarding a GP at the Robert Frew Medical Partners, it really is much appreciated. Kindest Regards Allison Boor Practice Manager
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Review titled Fab service
Rated 5 stars out of 5
by Tansy Cook - Posted on 28 October 2024
I saw Dr b-gand as always she was absolutely brilliant. Always so incredibly caring and thorough. She always makes me feel heard, and this is so important. Thank Doctor and the team!
Visited October 2024
Review titled Robert Frew Medical Centre
Replied on 18 November 2024
Dear Tansy, Thank you for taking the time to leave such positive feedback regarding Dr Boateng-Gaisie, I will of course pass on your kind comments. Kindest regards Allison Boor Practice Manager
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Review titled Clear Explanation
Rated 5 stars out of 5
by Amanda - Posted on 31 October 2024
I felt reassured that I was given the time to discuss my options and that I had been given clear information so as to make an informed decision.
Visited October 2024
Review titled Robert Frew Medical Centre
Replied on 18 November 2024
Dear Amanda, Thank you for the comments regarding a recent encounter with the practice. It is great to have such positive feedback and much appreciated by all at Robert Frew. Kind regards Allison Boor Practice Manager
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Review titled 2 lovely Dr's I've visited there
Rated 5 stars out of 5
by Mrs Monro - Posted on 31 October 2024
Have seen 2 different Dr's and would like to say how welcoming, caring and professional they both were. A huge asset to the Robert Frew medical centre. Both took time in listening and had such a caring nature.
Visited October 2024
Review titled Robert Frew Medical Centre
Replied on 18 November 2024
Dear Mrs Monro, Thank you for your kind comments regarding two of our GP's here at Robert Frew. Your positive feedback is very much appreciated by the staff and Partners. Kind regards Allison Boor Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Jean Pearce - Posted on 02 September 2024
Phoned on Monday morning didn't have to wait to long, got appointment with nurse same day.The nurse was extremely helpful & kind with her treatment.Also lady on reception was helpful as well.I would like to say thank you to both.Would not hesitate to recommend this surgery.
Visited September 2024
Review titled Robert Frew Medical Centre
Replied on 03 September 2024
Good afternoon Mrs Pearce, I would like to thank you for taking the time to leave such positive feedback regarding your recent appointment at the practice. It is always very much appreciated by us all. I will of course share your kind words with the partners and staff. Kindest regards Allison Boor Practice Manager