ROBY MEDICAL CENTRE
Nutgrove Villa, Westmorland Road, Huyton, Liverpool, L36 6GAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing practice and service
Rated 5 stars out of 5
by Cheryl Langdon - Posted on 11 April 2024
Once again met my 4 year old need. Quick telephone response after 3 calls, got an emergency GP appt for today at a time that was around working hours. So glad I moved to this practice. They have been nothing but excellent.
Visited April 2024
Review titled ROBY MEDICAL CENTRE
Replied on 17 May 2024
Dear Cheryl, Thank you for taking the time to provide us with your feedback. We sincerely appreciate your kind words and are delighted to hear about your positive experience at Roby Medical Centre. At Roby Medical Centre, we strive to provide exceptional care and service to all our patients. Your feedback serves as a motivation for our dedicated team, who work tirelessly to ensure your well-being and satisfaction. We are committed to continuously improving our services and taking your feedback into consideration. Your input helps us understand our strengths and areas for growth, allowing us to deliver the best possible care to our patients. Once again, thank you for your valuable feedback. Kind regards, Erika Howell Managing Partner
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Review titled Prompt Treatment
Rated 5 stars out of 5
by Joseph Flaherty - Posted on 15 April 2024
As s result of recent blood tests showing anemia and B12 deficiency I was very promptly referred for bowel investigation. Roby Medical are a lovely practice and everyone is very pleasant and professional
Visited April 2024
Review titled ROBY MEDICAL CENTRE
Replied on 17 May 2024
Dear Joseph, Thank you for taking the time to provide us with your feedback. We sincerely appreciate your kind words and are delighted to hear about your positive experience at Roby Medical Centre. At Roby Medical Centre, we strive to provide exceptional care and service to all our patients. Your feedback serves as a motivation for our dedicated team, who work tirelessly to ensure your well-being and satisfaction. We are committed to continuously improving our services and taking your feedback into consideration. Your input helps us understand our strengths and areas for growth, allowing us to deliver the best possible care to our patients. Once again, thank you for your valuable feedback. Kind regards, Erika Howell Managing Partner
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Review titled Top notch practice
Rated 5 stars out of 5
by Marje - Posted on 25 April 2024
Was attending today as a carer for a member of the family with memory issues about a concern she had. The staff were so welcoming to both of us. When we went into the doctor he was so gentle at getting to the heart of her worries. Service was as ever top notch and I was able to get her home feeling that her worries had and would be followed on.
Visited April 2024
Review titled ROBY MEDICAL CENTRE
Replied on 17 May 2024
Dear Marje, Thank you for taking the time to provide us with your feedback. We sincerely appreciate your kind words and are delighted to hear about your positive experience at Roby Medical Centre. At Roby Medical Centre, we strive to provide exceptional care and service to all our patients. Your feedback serves as a motivation for our dedicated team, who work tirelessly to ensure your well-being and satisfaction. We are committed to continuously improving our services and taking your feedback into consideration. Your input helps us understand our strengths and areas for growth, allowing us to deliver the best possible care to our patients. Once again, thank you for your valuable feedback. Kind regards, Erika Howell Managing Partner
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
I have called the surgery a couple of times to request medication for my mum following her operation . Every interaction I have had with the team has been positive and my queries have been dealt with efficiently. The phones are answered promptly and the reception staff have a lovely caring way and show compassion . The reception team should be really proud of the work they do as it’s a difficult job which is often overlooked . Well done ! I would definitely recommend to family and friends in fact my mum has done and my brother and her sister have recently registered
Visited March 2024
Review titled ROBY MEDICAL CENTRE
Replied on 08 March 2024
Dear Patient, Thank you for taking the time to provide feedback on your experience of the practice whilst caring for your mum. Kind regards, Erika Howell Managing Partner
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Review titled Excellent practice
Rated 5 stars out of 5
by Ann tynan - Posted on 25 March 2024
Have had excellent experience with this practice I have just seen my GP and she gave me a full examination which made me feel reassured she also arranged for my bloods to be take in surgery and prescription sent to by pharmacy.
Visited March 2024
Review titled ROBY MEDICAL CENTRE
Replied on 17 May 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. We sincerely appreciate your kind words and are delighted to hear about your positive experience at Roby Medical Centre. At Roby Medical Centre, we strive to provide exceptional care and service to all our patients. Your feedback serves as a motivation for our dedicated team, who work tirelessly to ensure your well-being and satisfaction. We are committed to continuously improving our services and taking your feedback into consideration. Your input helps us understand our strengths and areas for growth, allowing us to deliver the best possible care to our patients. Once again, thank you for your valuable feedback. Kind regards, Erika Howell Managing Partner
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Review titled Good Practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2024
I have a few on going health issues, I found the Doctor treating me listened to my concerns and quickly sorted out tests etc and I feel much better for it. The reception staff are also very helpful finding me appointments and are always polite.
Visited March 2024
Review titled ROBY MEDICAL CENTRE
Replied on 17 May 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. We sincerely appreciate your kind words and are delighted to hear about your positive experience at Roby Medical Centre. At Roby Medical Centre, we strive to provide exceptional care and service to all our patients. Your feedback serves as a motivation for our dedicated team, who work tirelessly to ensure your well-being and satisfaction. We are committed to continuously improving our services and taking your feedback into consideration. Your input helps us understand our strengths and areas for growth, allowing us to deliver the best possible care to our patients. Once again, thank you for your valuable feedback. Kind regards, Erika Howell Managing Partner
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Review titled Great Dr Great Receptionist.
Rated 5 stars out of 5
by KAREN Greer - Posted on 23 March 2024
I attended and found the staff very thorough, professional and caring. My appointment was to schedule. I was offered follow ups appointment for bloods. I felt reassured. I can access to have bloods taken.
Visited March 2024
Review titled ROBY MEDICAL CENTRE
Replied on 17 May 2024
Dear Karen, Thank you for taking the time to provide us with your feedback. We sincerely appreciate your kind words and are delighted to hear about your positive experience at Roby Medical Centre. At Roby Medical Centre, we strive to provide exceptional care and service to all our patients. Your feedback serves as a motivation for our dedicated team, who work tirelessly to ensure your well-being and satisfaction. We are committed to continuously improving our services and taking your feedback into consideration. Your input helps us understand our strengths and areas for growth, allowing us to deliver the best possible care to our patients. Once again, thank you for your valuable feedback. Kind regards, Erika Howell Managing Partner
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Review titled Couldn’t have asked for more
Rated 5 stars out of 5
by Amanda Sambor - Posted on 22 February 2024
I sent a short message 2 months after registering with this new surgery. I wanted to enquire the best way to go about booking a hormonal blood test. The response I received was literally “once and done” the agent who handles my enquiry (via Facebook messenger (out of hours) as my day at work 8am-6pm leaves me little time to make calls) responded with an appointment for the next day. Sort of gave up on gp’s over the last few years but this support today has more than exceeded expectation. I would never expect a response outside of 9-5pm but really appreciated the help I got. I also asked for support to set up NHS app which hadn’t initially worked. Lo and behold I received a call a few hours later and we fixed it. Absolutely 10/10 where such a score is deserved. So happy with the service I have had. Thanks Roby Medical Centre ❤️
Visited February 2024
Review titled ROBY MEDICAL CENTRE
Replied on 08 March 2024
Hi Amanda, Thank you for your lovely message, we are delighted we have exceeded your expectations and the staff have gone the extra mile to help you. We hope you can continue to use the NHS App and get all the benefits the App has to offer. Kind Regards, Erika Howell Managing Partner
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Review titled Amazing practice
Rated 5 stars out of 5
by Lindsey Stuart - Posted on 02 February 2024
I attended the practice yesterday to see a doctor for a complex matter as a new patient. I was slightly nervous as I haven’t had the best experience at my last practice and decided to move to this practice as the best doctors from my last surgery now work here. I saw a doctor I haven’t met before and I have to say she was outstanding, she put me at ease immediately with a friendly welcoming smile and the polite and professional way she listened to me, discussed next steps with me and then followed through with me after the appointment exactly as she said she would. I feel so glad I moved to this practice, my only regret is I didn’t move sooner. I hope the practice can please pass on my sincere thanks to the doctor who I saw yesterday (I can’t put the doctors name in this review unfortunately as it isn’t allowed but I hope this does make its way back to the doctor involved). Outstanding doctor and front and back office staff!
Visited February 2024
Review titled ROBY MEDICAL CENTRE
Replied on 08 March 2024
Dear Lindsey, Thank you for taking the time to provide feedback to the practice as a new patient. We will pass on your kind comments to the Doctor you saw and the non-clinical staff who also play an important part in looking after patients. Kind regards, Erika Howell Managing Partner
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Review titled Amazing service yet again!!
Rated 5 stars out of 5
by Jane Jamieson - Posted on 12 February 2024
I called the practice at 9.30am and asked for an afternoon appointment with the nurse. The friendly and polite member of staff fitted me in that day at 4.00pm. Saw the practice nurse who, as always, was friendly, helpful and reassuring. She made a referral for me and as I was driving home in my car I could hear my phone ping with a message which was confirmation that the referral had been received and was being processed. I had a hospital appointment within 3 days! When I drive to work I pass a doctor's surgery at 8.00am with a queue of patients going round the block trying to get appointments - my friends are often shocked at how quickly I can get an appointment. We are so very lucky to have such an amazing surgery with staff who always go that extra mile. Thank you to everyone at Roby Medical Centre.
Visited February 2024
Review titled ROBY MEDICAL CENTRE
Replied on 08 March 2024
Dear Jane, Thank you for taking the time to provide feedback on your experience, feedback from patients is really important in encouraging our staff to go the extra mile and provide a really high level of service. We hope you are now on the road to recovery. Kind regards, Erika Howell Managing Partner