Rooley Lane Med. Centre
Rooley Lane, Bradford, West Yorkshire, BD4 7SSContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Rooley Lane Med. Centre.
Reviews
-
Review titled Worsth Practice
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2024
I am writing to express my dissatisfaction with obtaining an address confirmation letter for my daughter, The letter is urgently required for her visa renewal application. During my application, I was informed that there would be a fee of £30 for the issuance of this letter and that it would be ready within 30 days. However, after discussing the matter with the GP Manager, I was assured that the letter would be completed within three days. It has now been more than three days since this commitment, yet despite my multiple follow-up calls, I am repeatedly told that the staff will check and call me back. Unfortunately, no progress has been made, and the letter is still not ready. What adds to my frustration is that several of my colleagues have received similar letters from their GPs free of charge and within just one day. I am struggling to understand why my request has not only taken so long but also incurred a fee, which seems inconsistent with the standard practice of other GP surgeries. I kindly request that this matter be resolved as soon as possible, as the delay is causing significant inconvenience and could potentially affect my daughter's visa renewal process. I would appreciate your immediate attention and a clear explanation for the delays and charges involved.
Visited November 2024
Review titled Rooley Lane Med. Centre
Replied on 18 November 2024
Dear Patient, I am sorry to learn that you have been dissatisfied with the services we have provide. Since looking into this I understand that it was explained to you again why this is classed as private work (and so incurs a cost) and why it can take up to a 30 day turnaround as we have to prioritise our NHS work over any private work. I understand that you are now happy with how this has been dealt with after speaking to my Office Manager. Please do not hesitate to contact Emma (Office Manager) or myself (Practice Manager) if you have any further issues or problems so that they can be looked into. Kind regards, Anita Summerfield