Rope Green Medical Centre
Rope Lane, Shavington, Crewe, Cheshire, CW2 5DAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Rope Green Medical Centre.
Reviews
-
Review titled Repeat prescription problems
Rated 1 star out of 5
by Paul - Posted on 28 June 2024
I am always having problems with repeat prescriptions at this practice. They say you can reorder up to 14 days early but don't believe it as it gets rejected as too early. This time it took 7 days to get my latest repeat prescription approved. I am constantly running out and having to call 111 for an emergency prescription. I have previously talked to the practice manager about this clearly unacceptable situation but clearly nothing has changed. With around 18 repeat medications it's a nightmare and extremely dangerous
Visited June 2024
Rope Green Medical Centre has not yet replied.
-
Review titled Lost a blood test
Rated 3 stars out of 5
by Anonymous - Posted on 09 July 2024
Recently the Dr's surgery lost my blood test as they did not capture me turning up to my appointment. Had to have a 10 minute conversation where the caller from the Dr's tried to gas light me that the blood test (which I was at, got them to print my form, took blood, they place the label on it, I commented on how good the person who took the test was), never took place. Took me a further 5 minutes to get them to go look for it, rather than trying to persuade me it never took place at all.
Visited June 2024
Rope Green Medical Centre has not yet replied.
-
Review titled Really responsive and a great experience
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2024
Having had a cough for 3 weeks, I completed the on-line form on Friday morning. Within an hour I received a phone call, and arranged an appointment for the same day. I saw a lovely advanced practitioner, who was welcoming and thorough. He prescribed some treatment. All in all, a great experience. Much better than waiting in a telephone queue. Thank you.
Visited June 2024
Rope Green Medical Centre has not yet replied.
-
Review titled Triage Form
Rated 3 stars out of 5
by Stuart Gower - Posted on 19 June 2024
I have to arrange a follow up appointment after a course of treatment, and accept that this now involves filling in a triage form online. After a busy day the thought came to me to do it, and I find that the triage system is not operational until tomorrow morning when I will be at work / busy? Why on earth is this the case? Infuriating!
Visited June 2024
Rope Green Medical Centre has not yet replied.
-
Review titled Medication Review
Rated 3 stars out of 5
by Anonymous - Posted on 18 June 2024
My appointment was for 10 15. Am. It took place at 7.34.A.m. What time of day is this to call people up and discuss their medications. I was still in bed. Ridiculous. I have 3 texts to remind me it was taking place at 10.15.
Visited June 2024
Rope Green Medical Centre has not yet replied.
-
Review titled Fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2024
I have visited the surgery several times over the last few weeks on behalf of a close friend who is very ill .All the staff have been amazing and have done everything they possibly can to help. I was very unfortunate to witness a very rude and aggressive person at the reception yesterday the receptions staff were so professional calm and were a credit to the organisation. I have quite recently moved to this surgery I wasn't unhappy with my old surgery it was for convenience and location however it is amazing how more efficient this practice appears to be thank you.
Visited May 2024
Rope Green Medical Centre has not yet replied.
-
Review titled Is this gross incompetence?
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2024
Repeat prescription denied - I need this in the next few days. The response from the surgery is “we will allow you to speak to us in 6 weeks”. Refuse to call me despite repeated requests. They then send (passive) aggressive messages without opportunity to reply. Incompetence or just stupidity? Debating a formal complaint so this may be removed if I follow up on this.
Visited May 2024
Rope Green Medical Centre has not yet replied.
-
Review titled Impressive Responsive and Care
Rated 5 stars out of 5
by Martin Kitchin - Posted on 09 May 2024
09/05/2024 Rope Green Surgery Shavington Crewe. Nurse practitioner came out within a few hours of an email being submitted to diagnose and reassure my elderly Mum. Very thorough Very professional. Thank you
Visited May 2024
Rope Green Medical Centre has not yet replied.
-
Review titled Phone appointment didn't happen
Rated 3 stars out of 5
by David Taggart - Posted on 21 May 2024
I was meant to get a telephone call re my medicines on 21/05/24 at 4.15pm. I stayed in all afternoon but never got the expected call. At 6.15pm I tried to ring/leave a message but there was no facility to do so. Previous experience of telephone appointments with the surgery have been good so I am assuming this is unusual.
Visited May 2024
Rope Green Medical Centre has not yet replied.
-
Review titled Poor online service
Rated 3 stars out of 5
by Phil Hunter - Posted on 04 May 2024
The benefit of an online message service for me is that I can leave messages for non emergency issues outside of my working hours. For some idiotic reason you have switched off the service at exactly the time I need to use it. I'm happy to leave a message and have it picked up on Monday for my issue but now have to delay my commute on Monday morning to achieve the same result. I have an issue with a repeat prescription due to the bureaucratic incompetence of the NHS now frustrated by this poor online service. Set up an out of hours message and turn your email streams on out of hours
Visited May 2024
Rope Green Medical Centre has not yet replied.